Pocono Palace Resort

My partner and I overall enjoyed our stay at Poconos Palace Resort. We stayed in late September 2023. We enjoyed many of the activities and liked that it was a full package, including meals, entertainment, and room. We booked the Fairway Room with Whirlpool. The room was definitely outdated, all the lights did not turn on as if there was a short in wiring. The wallpaper looked liked it was starting to peal off, the carpet was absolutely disgusting and stunk. There were several flies in the room, that made it even worse. The bed was comfortable, the jacuzzi was nice, and I enjoyed the shower. What we most enjoyed was the activities, especially the pedal boats. We enjoyed walking the grounds. The area was very scenic and peaceful. We truly made it an amazing weekend which could have truly been terrible due to the room itself. We opted out eating there for dinner, but we enjoyed the breakfast. Service we felt was good. The people were nice, especially our waitress that served us breakfast. My partner and I both agreed that we will never stay at this resort again, though we overall enjoyed ourselves, the room was a mood killer!

Nice resort- we went a week before they closed for good. Not sure who purchased it or what they will be doing with it. The meals we had were plentiful and delicious! Package came with Breakfast and Dinner. We had the Champagne Tower Suite that included a 7ft tall Champagne whirlpool and a heart shaped personal mini pool (so warm)

My partner and I stayed here for my birthday and it was a super relaxing trip! We stayed in the champagne tower suite and the room was wonderful! We loved all of the amenities! We also received a couples massage and that was fantastic! The massage was so nice and relaxing and the massage therapists were incredible and super accommodating! For the most part everything was great. One thing that I wanted to note was the food... Spooners was awesome! The dining hall was hit or miss. We had some meals that were delicious and others we could not finish. Lastly, the front desk staff... the morning of March 12th at 11am, the African American lady at the front desk was not nice at all. Extremely rude and is clearly in need of some customer service training. I was shocked and disappointed because all of the other staff were exceptional! Sad that you have her working there and leaving a bad taste in people's mouths at checkout. Other than that this place was great and I will certainly return to stay in some of the other rooms!

My wife and I had an amazing time, the staff was professional, kind and attentive. The food was good could of been better, the live entertainment was good. I did leave a note on my door for housekeeping to clean my room while we were out on Saturday and it was not cleaned but not a big deal we checked out Sunday. It snowed and the pavement and walk way was paved that was great. A special shout out to Courtney he was GREAT has the host of freaky feud.

For lovers of kitsch, this resort is a real treat. I’m so sad they’re closing next month!! Visited for one night in a Roman tower suite, loved it! Room was surprisingly clean and had a lot of amenities including: coupe glass jacuzzi, heart-shaped hot tub, TVs on each floor, twinkle lights in the ceiling above the round bed, Bluetooth sound system, shower with bench, and even a sauna. Also had two meals (breakfast and dinner) at the restaurant on-site. For the price, it was good! Nice quantity of food and really friendly service. This place is a healthy mix of deliciously cheesy, vintage, kitschy, and liminal. A true gem of lube, dust, and love.

After reading many reviews, I decided to book here for a couples birthday trip and I'm so glad I did! Though a little dated the lodge definitely felt cozy and charming with fireplaces all over and many places to take photos. The front desk staff was friendly when we checked in and we were even able to get in a little early. The room was clean and everything was thought of! We loved the speaker and matches and the cute gift shop! The only disappointment was the very short round of bingo and waking up to some ants in our room after leaving a plate out overnight. I would suggest packing bug spray next time just in case. I was curious how breakfast was going to be and even though the buffet the first day was ok, we really enjoyed the a la carte option our last morning. We loved our view from the dining room and Justin our server was AMAZING. He was so kind and kept checking to make sure we had everything we needed. Overall we plan on visiting again one day.

My wife and I spent two days and stayed in the Roman tower. This was the second time we stayed at the Pocono Palace Resort. The first experience was not very good as we found some points that left us a lot to be desired, the rooms were dirty and dingy, the bathtub was in a somewhat dubious situation to use, the restaurant, I personally do not recommend using it for dinner, as The meals were not consistent with the price charged, breakfast was spectacular. This last time I was at the resort, I thought the impression would be better, I was very frustrated because they are not investing in the place, the rooms are not well maintained. the bed sinking gave me a lot of back pain. Unfortunately, what I realized is that they are only thinking about money and not investing in pleasing the public. I would really like to recommend it, but if I do I will be embarrassed. I would really like the criticisms they read from the comments shown here to be taken seriously, as I see that many people here complain about the same things and don't resolve the situation, unfortunately if they continue like this, they won't get far

Our experience at the Pocono Palace could have easily been a 41/2 rating. The restaurant service and menu was exceptional. The grounds were well maintained and the our room was clean and cozy until the pool flooded due to maintenance not turning the valve off on the pool. When we arrived there was a mildew smell that we thought was connected to the carpet near the pool. After the flood, we realized this room more than likely was flooded before at Roman Towers (room #706). After calling the front desk, we had to ask to be moved to a new room (#701) and had to do this ourselves while it was raining. After switching over to a new room, the bed was sunk in the middle and it was very uncomfortable throughout the night. The following afternoon, maintenance had to come and fix the mattress. In our new room the bathrooms light fixture made a rattling noise while the light was on. Also, in this room the pool needed better filtration because there were suds in the water. We left for an hour and a half to get the room fixed and came back and it was not done. After going to the front desk to see if the work had been done, not only did we not get an apology, we did not receive anything to offset our inconvenience. This was a four-night stay at $2,500. We would have expected much better service for the amount of money we spent.

I have to say this place is dated and in need of a really good marketing strategy and company. However they have a lot to offer. I was very happy to have food included in my room rate and the food was delicious. The comedian wasn't very tasteful but to have it vs nothing was still great value for money. I liked the games throughout the day. We played pool, walked the grounds, and used the large heated pool next to the game room. There wasn't much to offer in the game room. I would be bored after more than 2 nights. But still great value for your money.

Was swept away to the Poconos for my birthday getaway, and it did not disappoint! When we arrived, we were given an itinerary of all the events going on that weekend! We started off with mini golf, then bingo in the bar, then dinner and relaxed in our room for the remainder of the evening and swam in our own heated heart shaped pool and champagne tower hot tub! What more can a girl ask for on her birthday! Super fun!

We stayed here for our anniversary sept 27th - 29th. Just a little weekend getaway. We love the cove haven resorts we have been to all 3 properties. Start: 24 hours prior to our visit someone called me and took our dinner/breakfast reservations. This is the first time cove haven resorts has reached directly out to me for this. Usually I have to call and start booking it. I really appreciated this. If someone doesn't reach out to you call them and book reservations for dining if you don't want to eat late. Room: we stayed at the fantasy Apple and I have to say this is by far the best room on the property. You get a great view of the lake from your room and a balcony to sit on. While the Roman offers higher sealings, heart shaped pool, and champagne tub don't be fooled into booking the Roman over the fantasy Apple at this property! I promise you it is worth it for the breathtaking view! If you want a room with a view book this room. If you don't care about a view book the Roman or champagne. Note that neither champagne or Roman have a balcony. If you're on a budget but still want private swimming year round book the garden of Eden. By the way, We took the photos of the lake ourself and it looks like something out of a magazine! I can't say enough how happy I was with the room i booked. I will only book fantasy Apple at this location going forward. Game room: the game room consists of duck pin bowling, pool, mini golf and a few other games. We had fun in the game room and spent a good amount of time. Pools: there is a outdoor pool and a indoor pool also has a big hot tub attached to the indoor pool. You can go swimming year round. Outdoors: there are trails, scavenger hunts, archery, paddle boating biking, and much more! First night: we didn't do too much explored the property a little bit, played some games in the game room and then went to dinner. It was in the middle of the week and it is off season so it was very slow and I am completely ok with that! It was very quiet. We met CXO Meghan she was super friendly we enjoyed the little time we got to spend with her. Had a great conversation with her. Dj Trex: we aren't party people let me start off by saying this but he was a great DJ and I highly recommend just going and see him. He will play anything and he is very friendly. We had fun just talking with the couple beside us and playing classic rock songs. Comedian Frank del pizzo: Frank is a Italian background comedian and was great we really enjoyed his jokes he did roast the heck out of another couple a few tables from us but it was just fun and games completely harmless. If he is brought back up again I would definitely come out and see him. His jokes were not just about roasting people in the audience he did actually have good content. Second night: this was a bit quieter for us we didn't stay and do evening activities we got tired due to our work schedules no fault on the resort side. We also met CXO Courtney. He was awesome! He was really funny and had a great sense of humor. He also enjoys messing with people (not in a bad way) so watch out! Overall just don't stay cooped up in your room. Get the new schedule at the front desk in the morning and find out what's going on for the day. This gives you a opportunity to win prizes, interact with other couples, find out what you're good at. Simply just have a good time! Edit: I forgot to mention how much the staff cleaned! They were always consistently cleaning or doing something. Also the staff was very friendly!

This is def the best of the three. Place is spotless and all the workers are happy to work there. Food is much better then the rest. A lot of the rooms are remodeled. They have all new duck bowling and the games are clean and all actually work . The breakfast are the best part. They have everything you ever wanted plus they will make you fresh omelets . It's a lot of fun here if you don't take yourself seriously. People watching is the best lol. Alot of fun activities if you like. Also there's entertainment every night . On weekends it's much better.

We were so pleased by the room and the fun we had!! Definitely a great way to spend with someone special

Previously stayed at Paradise Stream and thought to try Pocono Palace. While the activities, crowd, entertainment was a much more enjoyable and fun experience vs Paradise Stream. The room was extremely disappointing. We stayed in room 328-Fantasy Apple, Thursday-Sunday. The photos on the web are absolutely fake to what we actually had. It represented wood floors, cleanliness and updated room. My shower was actually tilting and sinking into the floor, I have vertigo and felt I was balancing myself in the shower. I reported this to the front desk Fri early afternoon and was told maintenance would come. No one came, no one called or made any effort to follow-up. The mirror was filthy, the carpet was filthy, we had to buy multiple plug in's as the odor of the room was atrocious. The bed was actually broke in the middle and you sank into it. It's just very disgusting to pay $566 a night and this is the kind of stay you receive.

Rooms a little dated however clean. Food was good especially breakfast. Plenty to do. Lots of included amenities. Rooms very nice. Staff very attentive.

We've been here twice and both times were great. If you're expecting a five star resort, please go elsewhere. If you're looking for a nice time in the Poconos with nice staff and decent amenities, this is a good option. Every person was nice and helpful we encountered. I liked making reservations for breakfast and dinner that way you didn't have to wait long for your meals! We even had a special meal order and they went above to get us food. There is bar for some drinks and games before dinner. And tons of places to hang out during the day- gymnasium with bowling, indoor and outdoor pools, archery, and more. We've enjoyed both our stays and will be back again. Ps the lobster ravioli is some of the best I've EVER had.

We just booked our third stay with pocono palace. Me and my husband called to confirm a few things on our reservation. We spoke to Karen. I couldn't say enough about her. All positive of course. From the moment she picked up the phone she was an absolute doll She was such a pleasure! Her friendly voice made you feel like you knew her forever. She was beyond helpful! She was professional super friendly and extremely accommodating. Such a sweet personality and soo patient. The hospitality industry definatly gained a total rock star. Thank you soo much Karen for all your help. I hope you are truly appreciated and valued by your boss and coworkers! All resorts should have more people like karen. From fran and Jim from long island ny

I just celebrated my 10th-Year Wedding Anniversary. It was a very romantic weekend filled with activities for my husband and I to partake from canoeing to paintball shooting. We had so many memorable moments thanks to all the thing that Poconos Palace had to offer. The nights had different events lined such as Sexual Feud, live music, and a comedy show. You need to stay there at least for 2 days so you can use the 2nd day to take advantage of all the amenities your room has to offer. I loved having our own heated pool, heart-shaped jacuzzi, and sauna. We had the Fantasy Apple suite, which was all lit up in blue with a view of the lake. After a dip in the pool, my husband and I warmed up in front of the fireplace. I felt like a heroine in a romantic novel, which I feel is the main goal of the resort. I read mixed reviews on the food here but I'm glad we chose the dinner package, which was $40 a night. To me, that is quite a deal especially on Saturdays, which is steak night. I enjoyed the food immensely, especially breakfast which was a buffet. You get to eat with a view of the lake, which made the whole experience even more magical. Not everything was perfect. We did have a leak in the bathroom ceiling, but maintenance handled it immediately. Then there was issues with the wifi, which didn't work well but that just forced my husband and I to keep ourselves off our phones. The keycards also got demagnetized easily but the customer service was so great here that it became easy for us to ignore nuisances like that. Overall, if you are thinking of somewhere to go that is romantic and for couples only then I recommend this place. It's something that you and your partner can reminisce when you are both old and gray together.

It was a nice quiet getaway for us. The pool inside the room was a major plus but I don't want to think of how many couples have been in there. The food was bland, I would recommend eating out at nearby restaurants. Depending what time of year, there's a nice flea market nearby. The small night club was lame. My biggest issue is that the place is dated! I felt like we went back in time. This place is more for older couples, if you're young, find a modern resort which fits your needs.

We spent ~1100 on a 3 night stay and we assumed the service would be equivalent of at least 3 star hotel but no. When checking in it was clear the staff was sick of their job and lost all love of being in hospitality. No offer to explain the amenities the most due moments or even where to hot a bottle of water. Once we got in the room we were excited but it had it's bruises and bumps. The room was a little musty, the carpets had stains and the bed was missing a wheel. But we were excited to be here without kids. We started the hot tub and it had a little bit of extra foam that clearly looked to be some rust and grunge, the shower was the same and oh yeah the toilet broke. What really broke it for us is after it took most the day get get housekeeping to turn the room (only towels, water and coffee) it was incomplete. I went to the front desk and asked for a few bottles of water and was immediately told nope go buy some. I responded with the tub was broken, you told me the water is well water and the respond again buy some. Sadly a great night was ruined by some angry front end staff who simple didn't care about creating a great experience. I wouldn't recommend booking.

We had an amazing time at the palace. All staff were very warm and sincerely kind and inviting. We had gotten the meal package for our trip and I must say. The food and menu were very good. Plenty of entertainment available with couple games, DJs and comedians to keep you smiling. We stayed in a champagne room and despite it being rather aged in the furniture and carpet, it was very clean, and between the heart shaped heated pool, the sauna, the champagne glass jacuzzi tub, it was very comfortable. The only small issues we felt should be addressed was the noisy heating unit which was very loud and clanky, and the shower wouldn't get any hotter than like warm. We kept the showers short and used them only after spending some time in the heated pool or the hot tub. Which both got body temps up so as the shower didn't feel quite as cool. We did bring this to the attention of the staff at the lodge and they said they would have maintenance address it, but no one did. Anyways. Pricing/ value for our time there's was food so we aren't going to make a big deal out of the small issues we had. We will book again in the future for another getaway, but we will likely book a more updated room. If you feel like you and your other half needs a getaway from everyday life. This place does the trick. Being in nature. Walking the trails, having adult fun, and good food alleviates any stress one might be carrying. Lastly, spend very little out of pocket while there as everything is pretty much inclusive.

This place is great for a slow moving, relaxing, romantic getaway. The scenery and amenities are really beautiful. Our CXO (Chief Excitement Officer) was really nice and has the energy to make this place REALLY fantastic. It would be nice if more adult type, interactive type activities were available such as Newlywed Games, and Sexual Fued. It would be great and increase sales if Corporate would make some changes.

Pocono paradise stream property was ok. The absolute superstars were TJ and Dylan in the restaurant. Those two are the.opitome of what SUPERIOR customer service is!

This resort looks nothing like it is advertised. It is very outdated. Only breakfast and dinner is included despite it being advertised as all inclusive. The activities they advertise on their website is a joke. Those are not actual pictures from the resort. Way over priced. Beware. Stay elsewhere.

The food is absolutely terrible!!!! I've been here countless times and at this point have tried everything on the menu. Every item on the menu was in it's own way just gross. Tonight I ordered the salmon, took a bite and had to spit it out into my napkin. Shortly after that I left a tip for my waiter and left from feeling sick and loss of appetite. Very disappointing!!!

We are on our way home from our stay in the fantasy apple suite , and just wanted to share our experience . Noelle the barmaid At cupids corner was AMAZING , she doesn't have the time to chit chat because she just never stops ! The food was good , some of the drinks do seem weak. However the French tickler is so delicious! Our room was .... Outdated duh that's the kitsch of the place , but we loved every bit of the outdated room ! Turn on some 70's sexy music and embrace it ! The place was clean , stocked and smelled nice . Our Sauna didn't work but we made sure we reported it so it would get repaired .Fantastic view of the lake from our private balcony . We had an absolute blast . And will be back and bringing other couples

PEOPLE SAVE GAS AND MONEY DON'T GO THERE!!!! The idea is good, love and romance BUT everything goes to hell when you are in line trying to check in and the personnel is arrogant and with an attitude. I have no choice but to give a star to continue so I have to give them one and this is just to compensate the time I'm spending writing this. Needless to say that patience, having to put up with so many rules over the weekend like reservations to have breakfast or the cleaning lady watching what time you are leaving the room are enough for me to add the star I am giving!!!

They overcharged I paid almost $600 for the fantasy apple room included breakfast and dinner. The food was outrageously bad the shrimp smelled like it was spoiled. The steaks were not good nothing was good so very disappointed.

OVERALL STAY 4.5 stars DEFINITELY RECOMMEND We stayed in a Roman Tower Suite and Overall we thought it was great! Romantic, Relaxing, and very enjoyable. We received a call a couple days prior confirming everything, setting up dining times and checking to see if we had any questions. ROOM 4.5 stars.....Room was very spacious and clean, there was information left for us on the days planned activities. The room has lots of switches and it was nice they were all labeled for us! The heart shaped pool was clean and beautiful, Sauna was very nice, Champagne Tower was clean and just as imagined. There was a extra Large bathroom area with a seperate heater. Decor style was dated (70's) but it was well kept, everything worked and was clean! BEDROOM 4.0 stars.....The bedroom was nice with a loft overlooking the main area. Celestial light ceiling and round bed created a relaxing and romantic atmosphere. The only minor issues I had about everything was here. The bed was very nice and soft but it did seem to have extra wear in the middle making it a struggle throughout the night to stay out of. It wasnt bad but noticeable. Other issue was the TV was a little small but it was watchable from the bed. FOOD 4.5 stars....Food was good, It wasn't Michelin Star quality but it was tasty. The service was good and we had a beautiful view of the lake. A previous review stated they couldn't sit at windows but on our stay everyone was. They also went out of their way to allow us to change our dinner selections from the menu due to diet restrictions, which was nice. ENTERTAINMENT 5 stars.... Entertainment was the best!! Activities were planned the whole day. They were fun and the MC did a great job getting everyone involved. Some games were adult themed but I wouldn't expect nothing less being an adult love themed resort. It wasn't crazy sexual but had some sexuality to it. They also had a DJ at night, a comedian show, and a band one evening. ENTERTAINMENT WAS WELL PLANNED AND EXECUTED!! Overall definitely would recommend and stay again.

This place is disgusting!!! I got switched three times to three different rooms. The first room the hot tub was disgusting and My boyfriend had to actually clean it himself. The second room THERE WAS NO HOT WATER!!!! How do you have a jacuzzi room with no hot water?? And then they moved us into the room right next to the room with no hot water after i complained AND THAT ROOM DIDNT EVEN HAVE HOT WATER!! And the bath tub was absolutely filthy. How do you not clean the tubs?? My stay was disgusting. I booked a vacation to relax Not to be stressed out by all the dirt and to be switched multiple times. Come to this place if you like hot tubs with dirt!!

We booked this place for our anniversary weekend with high hopes. Unfortunately, it was the worst hotel experience we have ever had. It was completely intolerable and we checked out after one night. The rooms and facilities are nothing like the website. Prior to booking it says refundable and after you book it says not refundable. We stayed in the Roman Tower and it smells and looks like it hasn't been cleaned since the 80s. There were dirty towels left in the room, bed sheets were dirty, bugs in the room, and the air conditioning barely worked. Pretty much everything you would never want during a hotel stay, this place has. This place is a total scam and it's obvious the staff is aware and doesn't care. We would never recommend anyone stay here.

0 out of 5 Why a 0 out of 5? It's simple, I felt like they wouldn't go out of their way to have a great experience and here's why/how. We had our check in at 330pm and our room wasn't ready. Sure, it happens, walked around and waited for a phone call. An hour passed and we went back to ask on our room and were told a few more minutes. Thankfully we decided just to get dinner because those few more minutes was another hour. No sorry or anything, just a message that said our room was done. The cleaning service here is horrible and you'd think with the money you pay, it would be better than "laughable". On the first day, sometime after 5pm, our room was done. All they did was give us more towels and take the trash out. The towels were left on a chair downstairs. What about more shampoo? It's hard to get a few days out of their small shampoo bottles. Day two we thankfully put the tag on our door that we didn't need cleaning because they finished cleaning the rooms in the Roman area at 730pm! That's insane! The cleaning people seem to spend more time complaining about their jobs and slamming stuff. Not a good look and if you want to say I complain too much, go ahead. The breakfast buffet is better than normal hotels, but with the price you pay, you'd think it would be better. Not a snob, but when the "egg special" is literally a piece of prepackaged cheese and ham, with an egg, it's a joke. Our waitresses on all the days never got our drink orders right, but didn't want to say anything since you don't want to be those people. Feel real bad for the people serving the good for breakfast. They have to go get the food in the back, put it out, serve it, and take the dirty containers in the back too. Those employees back their deserve a medal! What really made me want to write this review is what happened on our last night. Went to go get some sodas from the vending machine and had a problem with the second one. Went to the front desk and the employee seemed annoyed she had to tend to this. She went to the vending machine and told me that their was no bottle stuck, making it seem like I'm a liar. Why would I lie about $2.50!?! I showed my receipts from my phone since I used Apple Pay and was ready to say "want to search us" since we were made to be liars. Horrible...HORRIBLE! Was told they'd just refund it back to my room and she walked away. No sorry or anything, just goes back to what I said in the beginning... Oh, if anyone reads these please..PLEASE, make a path from the main building to the Roman rooms. Trying to walk from our room to the main room at night is not fun at all. One more thing. For the most part the employees were wearing masks and gloves. A few times I would see employees with their masks down, but I saw so many guests like that and nobody said a word to them, just made sure our masks were on. At check out I was asked for my payment and I said I've already been charged for some days. She was very rude and said she needed it so I gave my card (tossed, not thrown). She wouldn't explain how the billing worked at all and kept repeating she didn't care about other charges I needed to pay. She told me I was real rude and can't do this, lecturing me like I was a child, and security came out to watch. Never asked how my stay was and I said this and she gave a snooty comment. If you see an older woman working at the front counter, RUN! (After looking at all the dirty pictures, feel like I should've posted some too. Just be warned people. It is an experience to stay here, just don't expect a whole lot for the overpriced cost)

We had the best time New Year's Eve! Decorated beautifully with great entertainment. Food was delicious with a nice buffet after the party. The staff was great. We go here about twice a year--the updates are noticeable each time we go. I can't give it a 5 star rating as there are still some improvements to be made in the rooms. It's a lot of fun!

Great place! Great location! I gave it 2 stars because I must of chose the wrong date to stay at the location. There was plumbing issues like brown water as soon as I checked in,which I'm sure doesn't happen often but the day I decided to stay it did. The next day the the toilet would not stop flushing which was Weird and of course the water was brown too as well as the water in the jacuzzi, we notified the front desk and their response time was quick but right after I called the toilet started to leak we called back they sent a maintenance man who literally had to change the whole toilet. After the toilet change the toilet took a total of 13 flush just to allow tissue to go down which was really strange. Other than that it's a great place and the issues that occurred I'm show doesn't happen often or I would at least hope not. *honorable mention - Door doesn't lock from the outside I walked in without using room key. - The shower puddles after 3 minutes so no long showers.

ok guys I was there on 1-14-2024 let me tell you at check in the person at the desk made me feel like me and her shouldn't have been there miserable attitude checking in and out not even "I hope you enjoyed your stay" or have a pleasant drive and thank you .Advertisement says no kids but the first think me and the wife noticed where 2 kids and couple of teenagers running around , room was decent except for the swimming pool with black stuff at the bottom that was clearly dirt the steam room temperature maybe and I stress maybe it hit 95*. Place was deserted as expected on a Thursday except for a dozen couples and a large party with kids teenagers ecc ecc which I still can't figure why they where in a couple only resort.Dinner was disgraceful ccouldnt cut in to the veal shrimps where raw stringbeans out of a can in to the plate food was cold not warm but cold manager came at the end saying if we wanted a bottle of champagne on the house witch we refused since we where hungry and had to go out to find out it was late and only Wendy's was open for us to get a bite. next day after check out we got an email wanted to know how was our experience at the resort after putting 1 star all across the board and explaining that we actually left hungry their replay was " sorry and thank you for letting them know it will help them to get better in the future" that's it guys $450 dollars a night for a dirty pool a warm dry sauna and no dinner everything else had to pay for it except two complimentary bottles of water in the room. STAY AWAY !

Trash Trash, everything, specifically the host at the restaurant. She doesn't know how to host people..... You guys have to train the people because they look like they are sleeping during the service.

Was in the area while heading to camelback adventures and decided to stop by and tour the property. Rooms: Exterior outdated, the exterior does not agree to the interior. The interior was okay. My favorite was the Roman Tower. The reason (1st), why I only gave two stars is because before entering any of the units there is an old smell as you are walking up to them. The interior also has the same smell. Not sure if this has anything to do with having pools in the rooms I visited. Either way it appears a renovation may be overdue. The lake view units are not really lake view as the view is blocked by bushes/trees. The other issue was the activities that were going on when we visit. There were cars playing loud music, and the pungent smell of marijuana. The check in building was clean, and there wasn't the old scent throughout the building. Grounds were well maintained, plenty of areas for an evening stroll however the music playing from some of the people on property and smell of marijuana honestly would negatively impact the feeling of tranquility I imagine the resort is supposed to give to couples. Of course many things were discontinued due to covid but I do not think I would consider booking a stay or recommending a stay based upon what I saw when we came in to tour.

We came with some friends for a random Poconos weekend since not a lot to do because of covid. We booked the Garden Eden apple suite , I must say aside from the cheesy mirror ceiling on top of the bed this was a nice suite & one of the most recently renovated . upon entry u have a seating area with a couch, the heart shape jacuzzi .. then u move into the bedroom another seating area by the fire place, decent bed, closet & bathroom along w Bluetooth speakers & surround sound great since u can connect your own devices. The best thing in this suite is your own private pool , very niceee !! good size about 3 ft deep I would say very cool to have, nice & relaxing. My friend had the Champagne room, very cool as well heart shape pool not as deep & of course Champagne jacuzzi, nice room. The resort is adults only which is nice, we had food & drinks at the lounge area , Mozzarella sticks , wings, tempura chicken all decent. The Sangria pitcher was good, nice little buzz. Breakfast was buffet style , u get the basics , eggs , sausages , biscuits & French toast all not bad , along with your selection of muffins, bagels , fruits & cereal decent choices for a quick , decent breakfast., Mimosas were pretty good too. Decent property well kept, staff was friendly & attentive, social distancing in place .. There was enough to keep u busy for a winter weekend nice little get away not far from the city we enjoyed our stay & would likely visit again.

I booked a suite in the Fantasy Apple which was nice. 3 floors, a king bed and Jacuzzi which looked out on to the lake, a pool and a sauna all in the room. It was all inclusive but that only counts for breakfast & dinner. Lunch, you're on your own, they have a cafe by the dining hall which you have to pay for, along with any alcohol which is also not included. (Just misleading when you see & hear all inclusive) Breakfast was very good, all your typical choices in a buffet style. Dinner was 3/5 stars for me. I had a prime rib which was fatty, and Friday night was international night which was good but nothing special. All in all, there was a lot to do. Archery, bocci ball and the arcade (mini golf, air hockey, corn hole) The nightly entertainment was also very good. There was a Newly Wed game, and the next night was a comedy show which was very funny. I would recommend this to all couples, it was a great time & awesome atmosphere to just relax and enjoy each other. Pocono Palace was recommended by a friend who went with his gf, and I'm happy I took their advice.

Sooooo, we stayed here midweek to celebrate my birthday, and getting the heck out of the house now that it was March 343th 2020; so the best idea we could think of was to go to a place where the room would be the exciting part, and we wouldn't feel cooped up, etc. So we splurged for the champagne hot tub room in the Roman Towers figuring it would be so much fun. Well....If it had all worked as promised this could have been a 5 star review - but here's where we lost stars: -2 stars: The Champagne hot tub could not be filled. Let me explain. We're here for 2 nights, the hot tub being a major amenity in the room and the main reason for us booking it. I turn the water on to fill - and it just keeps running cold. Ice. Cold. Hmmm, this is no good. So we call the front desk. "We'll send maintenance out to take a look and give you a call back." - ok cool. We get it, sometimes things break, or need repair. Cool, they're on it. One hour later: we figured we'd follow up. Call the front desk, "Oh, maintenance reset the hot water heater - it'll take about 2 hours to fully replenish". Our response was essentially, ok I guess. (it was almost midnight, and we were tired form traveling, so we were really hoping for that hot tub, but we thought it was fine, we'll use it in the morning). Next morning - go to breakfast, come back, and turn the tub on - its HOT! wooo hooo! Start filling the tub. 5 minutes later (literally, I was keeping track) the water is cold again. there is about 6inches of water in the tub. Call front desk again. Repeat of the night prior. We had to call twice to get told that the Hot Water tank was reset and it will work in 2 hours. Spoiler alert: it did not. -1 Star: Front desk tried to tell me I wasn't doing it wrong at this point. She told us to fill it up with luke warm water and then turn the hot water way up right at the end ... Of course this says to me that its never going to actually be hot enough to qualify as a hot tub - but maybe her version of luke warm and mine aren't really the same thing? *Shrug* I gave her the benefit of the doubt and tried - because I wanted to at least know if I could fill it with luke warm water - like, would I have enough hot water to fill it at luke warm? Maybe it wouldn't be as hot as I'd like it, but at least warm with jets is still better then nothing. Right? There was not enough hot water. I got a little further - but by the time it was about half way full - we were out of hot water again, and the temp of the water was just not that warm. like, only slightly above room temperature. Basically useless - didn't even cover our legs. We're checking out at this point the next day, so we didn't even bother to call the front desk again, they were not receptive to the problem - and were not in any way actually helpful or interested in rectifying it. When we talked to the one at the front desk who implied we were not filling the tub right offered us an extra something, you know the usual "let us send up some "champagne" or "chocolate covered strawberries" - because that makes up for the cost of the expensive room for a main amenity that was clearly broken (I was clearly too annoyed to manage an appropriate response, I mostly just made a comment about how NO ONE had mentioned any "tricks" to filling it and why wouldn't it act like a regular tub, etc). The water heater clearly was not working correctly or was not set high enough. Simply resetting it did not actually change the situation. AND, at no point did maintenance knock on our door to check the actual water coming out of the faucet. So, who knows if they were even told what exactly was wrong? They can keep the other two stars because the Heated pool was very nice, and the food was pretty good. But given its a pandemic the state of the room is the most important feature, and if that is your main selling point, it should work - and if it does not you should be banging down my door trying to make it right. Front desk failing to call us back 2 out of 3 times, was not a good sign. It really makes you think really hard about going back... It should also be noted that the Sauna temperature gauge was busted, so you couldn't actually adjust the temperature, it was a stuck knob (we didn't discover this until we were already so frustrated with the tub so we didn't make an attempt to get this fixed, we would have if we were staying another day, so I didn't really knock off points, as we didn't complain about it either). We were just so disappointed in how much we spent to get the super fun and snazzy hotel room just to have it fall on seemingly deaf ears when we clearly couldn't get it to work. I would have gladly vacated the room to have a crew come in and fix it if that was the issue - but it was never offered.

I spent this past weekend at Pocono Palace and it was an amazing relaxing getaway. From check in to check out I was impressed with the staff, scenery, and activities. I really should've gotten names so I could give them their kudos but literally every staff member we encountered was awesome. Bingo was great, the host was engaging, funny, outgoing. And no I did not win. I wish I was able to do the Olympic events but after long nights with the lady I could barely get up for anything in the morning lol. If there was any complaint it would be the price, it's pretty expensive on Friday and Saturday night but that was to be expected so the 5 stars is well deserved.

This is a very outdated resort. It looks as if it was a summer camp in the 80s and was never renovated aside from the main building. The "suites" are motel style and resemble a very cheap motel. We were very disappointed with the room, food, and activities. The website describes this place as romantic with plenty of fun activities. While they do offer activities such as basketball, volleyball, archery, golf, ect, the facilities are very outdated. The courts are old and in ruins, the basketball hoop is falling down. The room smelled musty and of mold. The tub was dirty with residue. The other guests were openly smoking marijuana at the pool making it stink. Other guests were very intoxicated, swearing, and obnoxious right in front of staff, and were still being served drinks. This was supposed to be a relaxing trip. The food was cold, overcooked, and tasted as if it was reheated several times. Overall a disappointing trip for the cost.

Is there anyway of comp, they didn't do any good, why would someone want to go back when wasn't treated well, I've been trying to contact you, there is no way of

This was supposed to be a great get away but I feel like I stepped in to a bad 70s porn. our first room was supposed to be an"up grade" it was a bad joke... second room was better but I would have never paid this much again if I knew what this was the site is so miss leading... never again.

I booked a night here for my boyfriends 40th birthday. I was really disappointed as there was no snow, so all the outside activities were cancelled. I didn't realize that the meals were NOT included with the price and was charged $106for dinner and more money for lunch. I also paid for breakfast to be delivered to our room, just to be told "We don't do that anymore". With no snow for the outside activities, dinner could have been included! The night time entertainment was fun, JP Justice was hilarious, the band was very good, but that was all. The room was fun, no complaints there except you have to pay for a fire log for the fireplace. For the amount of money I put into a night there, it could have been way better.

We had a great time on our honeymoon but the resort wasn't as amazing as we hoped. The service was lacking (some of the workers had no idea how to answer our questions and some were downright rude and unaccommodating). The reservations agent failed to tell us that many amenities listed on their site were broken or no longer available before we arrived. Renovations were happening in some areas and nobody told us that in advance either. Some things, like the indoor pool and waterfall hot tub were closed which we were excited about. Activities didn't start on time. The breakfast buffet was well worth it, but the repetitive bland dinners weren't. I'd recommend driving into town and checking out other restaurants. Dinners were better over at Paradise Stream, one of the other three hotels in the resort. It's a 1/2 hour drive. Better chef, better salads and charcuterie and definitely better waitstaff! We never went to Cove Haven because again, when we made reservations on the phone they said we could use amenities and eat at the restaurants at all 3 hotels...BUT Cove Haven is AN HOUR drive. Who wants to drive that far? That aside, we loved the Fantasy Apple suite (aka the Blue Room). We imagined a different sort of atmosphere at the resort but it was ok. The stay is what you make of it. We thoroughly enjoyed the suite and spent a lot of time in there. It was our honeymoon after all. Loved the private Lakeview deck, heart shaped hot tub, sauna, and our own private indoor pool! The outdoor pool and hot tub were wonderful under the stars. Next time I think we will stay at Paradise Stream and check out their suites and amenities.

I stayed in the Champagne Tower Suite. I paid $1350 for all inclusive package 3 day, 4night breakfast and lunch.*~~Food is horrible~~* First thing I noticed....The grounds are very dark at night, there is no light. I noticed a sign stating don't leave valuables in your car. I made reservations and told them I would be arriving late after dinner. Nothing was offered. When I got there I was given a voucher for Spooners where I was told I could get a main dish, a side and drink. I took the voucher to Spooners and was told I could only get one thing. I asked for a well done burger and it had blood dripping from it, when I went to eat it. The room decor is so outdated, ( I felt like I was in a Scareface movie), the mattress was sinking in the middle, very uncomfortable. The air quality was so horrible that I woke up every morning and my nose was bleeding. The heater in the room did not work, it made a very loud noise as it was running and most of the TV stations in the room didn't have volume to them. The WiFi was also very slow. I paid for an all inclusive package. I felt like all they did was serve EGGS, even making a joke to my husband "if I eat another egg, I'm going to shit out a bird." Breakfast was horrible, the buffet food was cold every morning and it was dirty. The only thing you could order fresh was egg omelets, I don't eat pork (which was the only option for meat on the buffet). You could only order turkey bacon but they must use a cheap brand, the bacon was so hard and rubbery, that you could not chew it. It had no flavor, one morning we asked the waiter can the chef not make it so hard and she said they only have one kind and that's the only way they can make it cause it goes in the microwave. For dinner the food was nasty and that buffets was dirty too. The entertainment was dry and horrible. I left the grounds and did other stuff and all the liquor at the bar is bottom shelf. I brought a $30 package for my room. It had a fire log ($2.88) champagne (Verdi), and bubble bath($1.00) with a picture book. I canceled it, you can buy it for less somewhere else and besides who still drinks Verdi. Sunday night everything shuts down except the bar. They had a soul band and the guy must of had 10 intermissions. I got hungry because dinner was nasty and I had to go off the grounds to find something to eat. Spooners close at 9pm too. Update to response: I was very unsatisfied with my stay. How can I be compensated? I did get an email from Lisa their guest service manger, but it was not the response that I want to hear.

My boyfriend booked a suite in the Roman Towers for two nights for our anniversar, we were coming from NY so it was 4+ hours of driving. we arrived later than expected due to tornado & strong wind storm warnings. So we couldnt participate in any activities. We checked in with Diane she was very sweet and seems like she enjoys her job! She explained All activities and events with a lot of detail, she wanted us to know about all the amenities. she then began to ask if we smoked... my boyfriend replied he does. she said just don't smoke in the room, which we completely understood and had no intent to do so. But as she was explaining this she had a paper and told him to initial here, here & here. To our understanding this was a fee about smoking in the room... as she just explained rules of smoking. ( to find out the paper was about checking out) now you'd think since she went into such detail about everything else, every event, but failed to explain check out is 11am and you will be charged if you do not do so... initial here. We went into our suite it looked beautiful we were amazed, but as we are exploring we found SOMEONE ELSES EYELASHES on the side of the bed on the table!! disgusting !!!!! Was the room cleaned or were there just clean sheets thrown on?? the next day Saturday we went to breakfast, it was a buffet good food! Directly after breakfast we were ready to explore all the activities... we couldn't do so it rained most of the day. Even when the sky cleared up, we'd check back and everything was still closed we were told we could enjoy the arcade & gymnasium. we didn't come 4+ hours to play some arcade games and basket ball, we came to do archery, lake activities, enjoy golf carts. NOT ONE OF THESE WERE OPEN SATURDAY. we thought about going off the resort and spend money else where.. even tho we payed for a stay here. we Thought let's enjoy this personal pool in our room I guess... we thought wrong. we went into the pool and I seen dirt floating around and it was on our skin, that was the first and last time using that pool. You could tell it has not been cleaned recently. we couldn't use the radio in the room because it wouldn't stay on... payed for this extravagant room to not use the radio or personal pool at all. the jacuzzi was amazing !! And was probably the one thing that was the best part of the suite. It was the one thing we looked forward because we couldn't participate in any activities during the day. Sunday was our check out date, we were NEVER told a check out time , every other hotel or suite I've stayed in they specify when check out is ! we were cleaning up the room to make sure we left no garbage around !!! making sure we don't forget anything we are from NY it's a long drive. house keeping came 12:05pm banging on the door, we apologized and Said give us 5 minutes to grab everything we will be quick. THEN she bangs on the door again less than 2 minutes have passed and my boyfriend was like you could come we are just carrying our stuff out, she caught an attitude and was very rude check out is 11am and it's past 11, we apologized saying we weren't told the time for check out. she went back to the cart and as we are leaving we get a call saying we need to leave we are gonna be charged a late fee, I told the front desk we are just going to come to the front to speak to someone. we came to the front and asked To speak to the supervisor... one lady responded I am the supervisor AND then another lady said no I am the supervisor!! so Did the first person lie saying they are the supervisor ?? we spoke to who I think is the actual supervisor I don't even know now, but she helped us but made it clear we don't give warning calls for check out because you sign a paper. Also the house keeping lady told the people in the front we are not checking out we said, we said no we did not and the lady in the front desk said oh she doesn't speak English !!so she shouldn't be interacting with people if she can't have good customer service even with the language barrier. So she didn't understand English but told the front desk we are refusing to check out ?? When you have people sign a paper do not discuss a different subject especially if there is a charge involved because there are also smoking in room charges and to our understanding that's what we were signing. It is Sunday check out day and she said you guys are more then welcomed to enjoy the activities today... well Sunday we go to try some activities and we're told at 12:44 that the activities won't be open until 3pm And that they are closing down at 4:45. we were originally told all activities are 10-6pm. 4:45pm and 6pm are completely different!!!! i Would have booked a normal hotel room with a jacuzzi and a game room for a couple hundred if I wanted this experienc. Super disappointing and a waste of money.

I can't in good conscience give this place five stars. It is a bit Corny, it is a bit Trashy, and it is more than a bit Old. Our room cards de-magnetized before we could make it from reception to our suite, the rooms were clearly built before I was born, the food is "comfort" and not much else, the entertainment is a little silly. At times, it can be a bit confusing to figure out how things work and where things are--the map they provided was not entirely accurate, and it's not always easy to figure out how to get started with different activities. But at the same time, how much of that matters? At the end of the day, we had a phenomenal time here. The suite was gorgeous, the pool was warm and toasty, the jacuzzi was luxuriously spacious, the bedroom was beautiful, and the sauna was there too. There is an endless assortment of lawn games, there is a lake for lazy rowing, and there is a surprising amount of golf cart trackage, enough that you can feel a bit indulgent while romping around in one of those (and if you're enough of a child at heart to be at a resort like this, I've got to imagine you appreciate something as silly and pure as racing golf carts around in forests and on hills). There were only a couple of genuine disappointments. The nature trail is more like a nature strip--honestly, the aforementioned golf cart trails are more nature-trail-y than the thing listed as one on the map. And I WILL say that I was surprised at the extraordinary (and unlisted) service charge for my stay: I assumed that service was part of what my package was paying for. Neither of these are deal-breakers, but they're the two things I genuinely wish I'd been aware of going in. As a counterpoint, it is lovely that they let you use the resort for the full day AFTER you've checked out, and that they let you use it before your room is ready on the day you arrive. It makes for a nice, lazy stay, without pressure before or after. Ultimately, go to this place with some awareness of what it is and isn't, and with some understanding of the relationship you're going to it with. If you're looking for exquisite taste and world-class entertainment, find a nice jazz cafe or a painstakingly-cared-after bed-and-breakfast. If you want an elaborate suite with VERY obvious ideas about what romance looks like, and with a lot of options for being couple-y in the outdoors, this place will check a lot of your boxes. Know what things are and aren't your bag, and skip the pieces that don't fit. (We can't review the entertainment, because we suspected the entertainment wasn't quite our style.) I'm leaving with nothing but fond memories, and--after a bit of nervousness making the initial booking--can't say I have a regret in the world. Something tells me this place will be a cherished memory for years to come. One last note: I saw a number of reviews complaining about the staff and their demeanor. I would like to leave bad reviews OF those reviews, because the staff was perfectly pleasant and down to earth. Again: I think it's a matter of expectation. They acted like people who were working at a resort, which I think is completely fine for resort staff, and they all seemed like lovely people too. There is a kind of staff service which is practically a kind of theatre; you typically see it in places where those staff members each expect $30+ tips. Per-person, naturally. That kind of service can be delightful, but it's its own world of experience; people who expect that out of every service industry employee they ever meet are, frankly, psychotic. Besides, I bet you could slip thirty bucks to anybody who works here and they'd become your best friend pretty quickly. Anyway, I hope those people got paid some of that exorbitant service fee charge. Everybody could use some golf-cart joyride money. That's my philosophy, and I'm sticking to it.

DISCLAIMER= long detailed review We purchased the all inclusive package through groupon for the fantasy apple suit. I stayed in the resort from Sunday aug 21 to Tuesday aug 23. We checked in late around 6:30. We went straight to dinner and didn't go to our room yet. With the all inclusive package breakfast and dinner was free. For dinner they offered a few options that were included in the package as well as meal options which you would pay extra for (lobster dishes). The dinner was okay. My salmon dish did not taste like fresh salmon and my Boyfriends shrimp pasta tasted like a microwave dinner. Though the next night, steak was served. Dessert was offered also Room was 3 floors. First floor was a living room with a glass floor to see into the pool. The glass looked as if it had not been lifted and cleaned. The main floor had the (very comfortable) bed and jacuzzi. The table had ants! But housekeeping came to clean and spray raid. The carpets needed to be shampooed to be honest but they were dark so not entirely noticeable. The ground floor had the bathroom and pool as well as sauna. The pool says it's a 24 hr filter system but truthfully, I don't believe it's been drained and cleaned for a while. The jacuzzi jet initially didn't work. Once it was fixed and we used it with a bubble bath, we did not realize until after the jets were rusty or dirty and brown stuff came out! When the dub was drained it looked like brown sugar! Yuck. That was very disappointing and frightening. In terms of the activities advertised, they are offered. BUT, not what you think. The laser tag. Paintball, bowling, etc does not have their own personal arena. You will be given the equipment and basically play behind trees and bushes. So keep that in mind. The mini golf is very mini and inside the recreational room. There are water activities in the lake (banana boat, water ski, row boats, all that's advertised). Those activities were the highlight. Lunch is offered in the cafe. Tried their bacon cheese burger and it was not bad. There is a bar also. They played bingo for a fee but there are cash prizes. We ordered wine for the room and they give it to you in an ice bucket with wine glasses. Also breakfast is your typical continental breakfast. There are food places off the property (pizzeria, McDonald's, Taco Bell I think, diners) if your interested 3 stars because I liked the banana boat and I'm also being nice

We actually had a pretty food time here despite the dated resort and lack of live entertainment. The staff were very friendly on this resort, some of the guests too. I saw posters of the live entertainment that was likely booked pre-COVID19 so needless to say it never came to fruition. One was a magician and the other was a drag show. I would have enjoyed both I'm sure. They were dated for May, but it was August.... so the posters were definitely old, but I guess they left them up to fill space and to maybe let guests know what shows typically come? Not sure. Food was ok.... just ok but not terrible. Dinner was served from a menu and breakfast was buffet style but servers served us. We stood in line, told them what we wanted, and they PILED it on our plates. I was happy with that. Relieved we weren't all going to be touching the serving utensils. All staff wore masks, in the dining area they wore masks and gloves. We had a really nice server the night before we left, Carly. She was attentive and very sweet. We had her for dinner and then again the following morning before we left.

First time staying at this resort with my boyfriend. Despite being an outdated resort that needs some renovations and a make over , we did have fun! The whole month of February is valentine themed from the decor to the Games and trivia shows in the lounge area. We picked this resort because it offers snow mobiling , however they didn't get enough snow this year. Outside we played archery and went on a nature hike. Indoors we played pool, golf and other billiards. At night we saw a nice band play and played bingo. In the summer there is more things to do. They have a nice lake with paddle boats and other outdoor weather activities to take part in.

Awesome 2 night stay for wifes bday weekend 10/26/18-10/28/18. I'm so glad I ignored some of the reviews I've read and gave it a shot. I booked the Roman Tower suite and the room was perfect and most of all squeaky clean. I had the room decorated with the roses, balloon bouquet, and heart shaped red velvet cheesecake and my wife loved it. The entertainment was excellent from the comedy shows, to the magician and the late night band, and best of all Halloween contest. The breakfast and dinner selections tasted good as well. Only thing I didnt like was my steak was dry but the lobster tail was good. The staff were super friendly and very nice. Overall we had a great weekend and will be returning soon. These are the only reasons i didnt give this a 5 star review 1.Sip and Paint lady got sick with the stomach virus and we couldn't do the painting which I was really looking forward to and the other resorts didnt have this activity. 2. Cleaning lady accidentally threw my costume out so me and my wife weren't able to participate in the monsterball party and costume contest. But we were promptly reimbursed without any issues. 3.Sound system definitely needs updating no one uses CDs anymore and the Bose system had alot of static so we just played pandora from the phone.

I stayed here for one day/night and it was enjoyable and I'd return again for a whole weekend. They allow you to stay until 5pm on the day of your check out which is cool. The room we had was the Fantasy Apple room which is three levels. The top is the living room with a refrigerator, closet, TV, sofa and coffee table. The middle floor is the bedroom with bed, tub, table with chairs and dresser with a TV on top. The lower floor is the bathroom, pool and sauna. The room was clean and well kept even with basic wear and tear. The bed was extremely comfortable but the TV needs to be bigger for the room size. It was as nice to have a second one in the living room. The pool/sauna area were clean and steady with 90 degree temperature. As for the resort itself... it was decent. All staff members we encountered were friendly and helpful. We did the brief nature walk along the lake which has hearts as the tree markers and a few pumpkins for a more fall feel. At the sports barn you can access frisbee golf which is only three holes but a good time, paintball which on site it's a small target range behind the barn and you can rent golf carts. In order to do archery you'll need to pick up the equipment at the gift shop. They need to put a sign at target range that tells guests the equipment is at the gift shop not the sports barn. The "arcade" is located in a room that looks like a school gym and it's only a few old school games similar to what you'd find at a pizzeria. I was expecting something a bit more up to date. The same room has mini golf, table tennis, juke box, basketball, table shuffleboard, and pool tables. They need to update this room to look less like a school gym and be more appealing. There is also a lobby where they have table top games, food and a TV. They've also have one ice machine on the premise which is odd for a resort. The dinner buffet was a picky eaters nightmare and the food I did get wasn't great. They need more basic items available and less fish. The alcoholic beverages were super strong and good. The breakfast on the other hand was on point and really great. They offer tea in a tiny pot. I'd go back for another stay it was a fun two days and one night.

Had champagne suite room was nice but OUTDATED.. they need a serious upgrade.. for them to charge an arm/leg & those rooms aren't more modern is ridiculous. Idk if I'll return bc its too much money being spent on a mediocre stay. Inn of the dove in Philadelphia is half the price & offers at least free log, champagne, beverages in fridge, free porn, snacks, walkin shower smh this is just a ripoff PROS Jacuzzi is huge & roomy Pool is also huge I believe 4ft Sauna in room is cool Bed is very comfy Stars above bed / jacuzzi Refrigerator Fireplace Coffee maker CONS You have to pay for a log for fireplace as much as room is needs 2b free Old ass decor.. wallpaper really?? Tile by pool instead of concrete (tile is slippery wen wet) No steps for pool but a old 2 step ladder for 250lbs or less Paint chipping off pool No microwave in room Breakfast is $15pp dinner is $29pp Shower is so small only one person can fit barely Come on now get a new showerhead Needs a serious cleaning for jets in jacuzzi Old ass bose radio that didnt even work they need a modern music system that can be heard throughout suite additional $20 a day come on their getting over didn't I pay enough in taxes alone

Reserved Garden of Eden room for our anniversary for the weekend. I've visited Cove Haven in the past but Pocanos Palace is so beautiful. Hubby was so surprised how our three story room had an hot tub, pool and a suana. We located on the lake side which was so beautiful at sunrise and sunset. I didn't think hubby would like food because we don't eat pork and I don't eat meat but surprisingly it was really good and not to mention all you can eat. We went fishing, rented golf carts and shot paint balls and blew a couple trees while walking the compound of the Palace. We can't wait to go back next year to ride canoes because I chicken out lol.

FAR from the Luxury Romantic Get Away!!!!! My fiancé and I spend almost 800$ on what was suppose to be a nice weekend get away in the mountains in the "deluxe" champagne tower suite. We traveled 4+ Hours, expecting a wonderful weekend. When we arrived we were greeted by a Cheesy 1980's heart shaped signed "You're Entering the Land of Love". The Resort The Entire Resort Can Be Summed Up In One Word. OUTDATED! We Stayed for ONE Night, even though we payed to stay for the entire weekend. PICTURES below will show Why This stay was Short Lived. The Luxurious Champagne Room NEEDS Serious Remodeling.... I Can Only Imagine The Other Rooms priced a lot cheaper. Peeling Wall Paper. Cracked Ceilings, Moldy Smell throughout Entire Suite due to Not Having Proper Ventilation, Mold, Scum Through The Champagne Hot Tub. TAPE on the walls... holding together the horrible wall paper. HORRIBLE WASTE OF 800$! Will NEVER spent time or money here again! I've attached Photos.. Pictures Say 1000 Words. See For Yourself . Do Not Waste Your Time. ALSO the activities at this resort.... B O R I N G. The "bike path" is the parking lot.. There is NO Kayaking even though it is listed as activities. The Paddle Boats Are stationed in a very small pond. It takes about 15 minutes to circle around the entire thing. WANT A GETAWAY???? GO ANY ELSE!

Power went out at 11:32 am. We where first told power would be back on at 3pm. That didn't happen. Then told again it will be back on at 8:00pm. That didn't happen. The power did not come back on until 11pm. Also, do to the power being out the water was brown. So, unable to take shower. Went to breakfast the next morning and several plates were dirty. An employee stated it was because of power being out so the dish washer could not be used and the dishes were hand washed. When checking out I asked for any compensation for the inconvenience. I told, none what so ever because I stayed the night . I stay 4 hrs away from this resort and was constantly lied to about the power. I will never visit this resort again. Plus the rooms are out dated.