Tom J.
Yelp
Unfortunately, I have to downgrade my prior review, which is mainly due to the service. We had ordered from Polle Norte during the worst part of the pandemic and the rotisserie chicken and sides were delectable, excellent.
Last night, we went to Polle Norte in person with two friends. We were there around 7:30 pm, there were plenty of people eating inside. Most of the food was still great. My husband and I both got the red bowl, which consists of chicken, beans, rice, cooked cabbage, cotija and salsa roja. They were flavorful and tasty. The frozen Palmonas were divine, like an adult slushie, but less sweet, which was good.
What wasn't good:
They had a special of nachos, which we ordered for the table as an appetizer. At $9, they weren't especially cheap. What arrived at our table was a very small portion of tortilla chips topped with a tiny amount of cheese and some jalapenos that were scattered over them. It was the most pathetic version of nachos I've ever been served. I could do better at home with 5 minutes and a microwave.
The incredibly rude male worker. Upon later looking online, they do close at 8:00 pm, but we didn't know that and it isn't posted in a very noticeable way when you enter the restaurant, if at all. At 8:30, we were sitting and talking with our friends, we were the last table in the place, but had no expectation that a restaurant would be closing at that early of an hour on a Saturday night. The two workers did start putting chairs up on the tables, but I just thought, oh, they're not busy, they're getting ready to close in a bit. A few minutes later, the male worker literally yelled at us loudly, "Okay, folks, it's time to get out!" We were shocked, you don't yell at people in a restaurant. Maybe if it's 2 am closing time at a bar downtown. He could have just come over and politely said, "Hey folks, just so you know, we closed a few minutes ago." We would not have wanted to keep them. We did leave, but his very rude behavior really soured our experience. He tried to make up for it by wishing us a good night, etc, as we walked out the door. But sorry, too little too late. There are many great restaurants in this neighborhood. We'll think twice before returning to Pollo Norte.