Polo Norte Hialeah

I had an absolutely wonderful experience at Polo Norte Restaurant! From the moment we walked in, we were warmly welcomed, and the atmosphere felt inviting and authentic. But what truly made our visit exceptional was our waitress, Thalia. Thalia was simply outstanding — one of the best servers I’ve ever had. She was incredibly kind, attentive, and knowledgeable about the menu. Her friendly demeanor and thoughtful recommendations made our dining experience feel personal and memorable. She took the time to explain the dishes in detail, checked on us often without being intrusive, and made sure everything was perfect from start to finish. The food was delicious, full of rich flavors and generous portions. You could really tell the kitchen takes pride in their Cuban roots. The ambiance was lively and clean, and the service was top-tier. If you’re looking for great food, a warm atmosphere, and exceptional service, ask for Thalia at Polo Norte — she’ll take amazing care of you!

I had an incredible dining experience at Polo Norte thanks to our amazing server, Lianna! From the moment we sat down, she was warm, attentive, and made us feel right at home. The food was absolutely delicious, and Lianna went above and beyond to make sure everything was perfect—from offering great recommendations to checking in with a genuine smile. Her service truly made our night special. Five stars all the way! I LOVE HER🤍🤍🤍🤍🤍🤍🤍🤍🤍

Im leaving low stars because i like the pizza, but very dissatisfied with my tequeno. Its completely burnt and is not edible. Has hardly any filling due to being burnt.

Love this place for when I'm craving comfort food. They have incredible ice cream, shakes, and pizza. The rest of the menu is also top-notch and delicious! They are a local staple of the community and have been around since I was little. I always bring my family when they visit from upstate, like I did this visit cause they miss the food and atmosphere of Polo Norte. 10/10!

The food was just Ok. It was missing taste. I guess the shed is not having a good day. We order a fish fillet and mashed potatoes and the fillet was tasteless and the mashed potatoes potato was fake. The waitress looks like she is mad or tired. We did not like the ambience or food, neither the service. I do want to say that the Cuban coffee was really good.

It was a pleasant surprise a restaurant almost hidden at the far end of a stip mall Super delicious

If you want some delicious Cuban food, this is the place, no questions asked.

The service here is amazing! Came with a friend of mine and was attended by Rachel. She was super attentive and kind to not only us, but others that she was serving. We bonded over our nails and food. The best waitress out there! Mil gracias Rachel! Nos vemos pronto! 🩷

The food and the service at is always great at any of the Polo Norte locations. Love the pork Uruguayo.

I have been coming to this North Pole since 2016, and their water glasses have always been dirty. I stopped coming for this same reason a while ago. Today I decided to stop by to eat a pizza and see if they have improved their cleanliness, but nothing. Their water glasses are dirty all the time, and even though the food is delicious, as are their pizzas, I can't let this kind of dirt pass by.

He venido por años a Polo Norte pero no me había detenido a dar un review.Hoy he venido con mi Madre a pasar un buen rato.Para comenzar la mesera Yudelkis fue quien nos invitó a pasar a nuestra mesa muy amigable y educada.Nos recomendó el especial del día Rabo encendido y Filete de Pargo.Les digo muy muy rico.Mi Madre eligió congri,boniato frito y rabo encendido y un batido de mamey.Para mi puré de papa,tostones y filete de pargo a la plancha.Dios mío que sabor y que calidad de comida y presentación.Olvide comentar que me tome un batido de trigo muy cubano.Que les puedo decir ? Ya está dicho en mi comentarios.Para los que son visitantes regulares sigan viniendo y para los que buscan una buena comida Cubana no lo piense mucho pasen por acá por Polo Norte de Hialeah y van a tener una experiencia DELICIOSA

Came here with the family for a Saturday afternoon late lunch. We were sat immediately at a table of our choosing (we went with a booth). Menus and waters for the table were provided quickly and our waiter took our order as soon as we were ready. Our pizzas came out rather quickly but we had to ask for the milk shake and garlic bread twice. Overall the experience was okay and not mind blowing. the pizzas were not as good as they have been in the past. I consider this place to be appropriately rated at 3 stars. I'll come back again bc my parents enjoy it.

Unas de las comidas más ricas que e comido, y sus batidos . One of the best food I've ate, and there shakes .

Pedí una chuleta ahumada con doble arroz y el arroz nunca me lo mandaron, creo que es inaceptable, lo que mas necesitaba era el arroz y me canso de llamar al número que tienen puesto acá y está fuera de servicio. Que atención al cliente es esta ?

La crema de queso no sirve espesa no sabe a nad. El sazon no es demasiado suabe en todo. Cuando ordenas doordash siempre falta algo.

The service has been very slow and no one came to our table during 30 min. There are just two waiter and more than 5 tables are waiting either for the order or the food.

As a family we have been visiting Polo Norte on 540 W 29th St m Hialeah for many years, since our children were children. -The service, always like flipping a coin. There have been good waitresses who are no longer there. Now, it depends on the experience of the waitress on duty. Some excellent, others lost because they don't know what to do and others dormant, it depends on luck. But it is a common gate almost anywhere you go. Service is important, but if the food is acceptable, other deficiencies are tolerated. -The food has always been that of any common restaurant and the pizza the same as that of any "neighborhood pizzeria." ICE CREAMS. What stood out at Polo Norte were the ice creams. Excellence in Quality. It was a pleasure to enjoy them in addition to the presentation. THE BAD NEW? They killed him. We went as a family and although the syrup, the biscuits, the ground cookies, etc., have been disappearing in the presentation (topping), now they gave it the final shot. They lowered the quality of the ice cream to a point that is embarrassing. The employee brought me almond, muscat and strawberry (Tres Gracias) or rather Three Misfortune. The almond barely had any flavor, the muscat, which "in the past" even had pieces of grape, didn't taste like anything, it might have been a watery vanilla and the strawberry was sweet and had an extract flavor of who knows what. The miniature biscuits, the caramel syrup was an almost invisible golden thread and the ground cookie barely... I was told that those were the orders. It was our farewell. Obviously, there is currently a new generation of clientele, who come from my country, who did not know good ice cream from the last Coppelia and who think anything is fine. I accept that they raise the price, what I don't understand is that they destroy the reputation of good ice cream by offering garbage.

Para empezar la atmosfera del restaurante nones nada buena, tiene un aspecto de sucio. Luego la comida es de muy mala calidad y se nota que al cocinero/a le da igual como quede el resultado final desde sabor hasta presentación, pesimo es lo menos que puedo decir. Luego la atencion al client, la cual categorizo como mediocre basado en que los meseros trabajan como que odian lo que hace. Resumen, no recomiendo este lugar!

If you want to get sick from eating mold in your food, look no further. We ordered pizzas from this location on Uber eats. As we began to cut the pizza, we found areas of mold within the breading of the base of the pizza. How unsanitary! Why would you have pizza dough that is days old? If there is mold in the food, who knows what else isn't taken care of. Someone can get so sick if they eat this. La comida ordenada tiene mold en el pan de las pizzas. Miren su comida antes de comer.

Ahora mismo me acaban de traer un deliveri del polo norte de la 2050 w 56 ave. Hasta hoy fuy cliente de ustedes acabo de salir afuera de la casa con mi niña de 5 años a recoger mi entrega y ahora la propina es obligado. El chofer al ver que no había propina hoy que siempre se le da porque somos o éramos clientes de ese lugar. Se molestó y alante de mi hija me dijo esta frase. Cojon.. ahora el que se jodio fuy yo. Dejo las bolsas de comida encima del maletero de su auto. Se montó arrancó y sino las cojo la comida se cae. Y tengo pruebas de esto casualmente mi hija estaba grabando. Y voy a tomar medida. Que falta de respeto y educación. Esperen pronto medidas. Perdieron un cliente.

Great Cuban food, pizzas are amazing, the cheese soup delicious, the ice cream yummy. Service is fast and kind. I order to go!

I am disappointed with Polo norte and how it continues to decline in quality..and prices are getting ridiculous. I ordered delivery.I ordered 2 entrees..Masas de puerco, riñonada and 3 croquettas..the masas de puerco had more fat than meat..the riñonada is supposed to be a ribeye...instead they sent a dry new york strip..rice was cold...I was not happy...and what made it worse was that it came out to $49.00 and I gave the delivery guy 5 bucks so it was really $54.00....the prices don't reflect the prices on the online menu either..its just mediocre overpriced cuban food.I should've canceled my order when I heard the price but I gave it a chance.

Their pizza is a must try a great family size with lots of flavor and the cheese is amazing l, they offer great natural juices and soft drinks, there customer service is really nice and friendly very welcoming and location is easy to find and close to the Miami airport for a great quick stop before flying out they offer other great dishes on there menu and delicious desserts that are a must try as well you can tell they love to see their Customers enjoy there food. The location is very clean as well and not to noisy so you can carry a nice conversation and the music is very relaxing environment like I said very nice my experience here it's my 1st time coming to this place and I'm glad that I tried it. Wish I had a great appetite cause I would of loved to try out more from there menu. It's also very family friendly and a great to go as well if needed but the pizza is a must try here I guess that is their signature item that the locals here love to grab n go! I usually have a hard time finishing a natural fruit drink but this mango one was full of flavor and very fresh taste to it im sure there other fruit options are good to but this one seemed to me refreshing cause it was a little hot today and this really cooled me off sorry I posted a half way drink but it was to good to not drink right up the same with the pizza it was very good and smelled good to that the family could not wait for my post :) but I do highly recommend this place it's really nice and prices are reasonable as well for a family of 5 like mines that we enjoy eating great food. So if you happen to be in Miami this is a must try on your list for sure you won't be disappointed I promise. Til next time for sure I say cause it t was worth our quick stop before flying back home for sure

Have you ever gone into a restaurant and the employees talk so much they forget you're there well I ordered Ice cream to go and it was milk and toppings this was disgusting and not worth the price. To top it off the service was horrible. If you want Ice cream there are many other places you can go to.

I love the food and service, the only reason I don't give them a 5 start is because the bathroom are not to clean and missing attention.

This is the "pepperoni pizza" they gave me. Not to mention the poor attitude I was given for ordering a pizza without ham

Worst service ever, it took them 2 hours to give me and my boyfriend our food and My cafe con leche was cold. I asked for another server but know one was available because they were to busy chatting, worst part is that it took them 1 hour to serve us ice cream. Never coming here again

The food and pizza were solid. The big pizza is definitely not worth the price tho. We ordered two soups that we paid for and never got

Pros: My husband has been obsessed with their shrimp pizza since he was a child, so we order pretty often. I always get the tuna salad, I honestly have never ordered anything else on the menu, I've had that tuna salad about 50-60 times in the past 10 years and it never disappoints. It's pretty much our go-to fast food when visiting that area. The place is clean, affordable, and welcoming. It is always full, day or night, so we usually order pick up. Cons: The decor leaves a lot to be desired, but this locale does not cater to fancy folks, so I don't think anyone minds. I have no idea what the rest of their menu has to offer, we always order the same thing: a shrimp pizza and tuna salad.

I was told by a friend that Polo Norte was a well known ice cream shop in Cuba back in the day.... I know it as cuban pizza joint that serves ice cream and some really really good cuban food! There's a least 3 of these Polo Norte stores in Miami Dade, I've only been to this particular spot several times and have only one complaint ...the service in the actual restaurant is not all that great, this place is always packed hence the good food. So I basically always order delivery from this place. They serve the best shakes here. They call them sueros... El Suero Chocolate is my absolute favorite... omg so yummy. Try the creamy cheesy soup with shredded ham called Crema Virginia. I also recommend to try "boniato relleno con tasajo" it's sweet potato filled with a delicious salty shredded beef, usually a daily special item that I havn't seen it on the actual menu. The vaca frita here is on point, fried shredded beef with grilled onions, I always have it with rice and black beans. My friends at work consistently order the shrimp pizza for lunch... I've tried several different sandwiches from here before and have always been satisfied.

Food is MEH and the service is ridiculously slow and incompetent. Ordered 1 drink and it was still not ready after more than 30 minutes, I still had to wait even more because the maduros weren't ready and then another employee comes up to say how maduros have being laying in the back for a while. But wait it gets worse, the pork was raw, the soup was a disgusting clump of cold broken cheese and the tostones are extremely stale. I'd understand if it were busy but there were more employees standing around than customers in the restaurant. Overall the food is not worth the bad service and unprofessional staff.

Lasagna was cold and sour, almost like it was going bad. Disgusting!! ice cream was good though.

Horrible service and customer service. I ordered by phone two times and both times the employees are rude and the quality of their food is not what expected. don't recommend this restaurant spend your money at a more friendly and authentic place. El pan con lechon es mas jamon pan y queso no hay lechon. Cuando llamas a reclamar su respuesta es asi viene and El pan con lechon. horrible service they don't even deserve a star.

This place is very unique and has traditional Cuban pizzas. I called for delivery and it took nearly 2 hours to get there (4 blocks away). The food here is very greasy but highly tasteful.

Their food is average. Nothing special that you can't find somewhere else. The beef soup is tasteless and very disappointing. It came with two very tiny pieces of limes. Their chorizo pizza and mix appetizer "antojito" were just average. The chorizo spaghetti needed more sauce.

Good here is also so good and such great value! Grilled chicken is so big you can share it between two adults. Pizza, steak sandwich, you name it, it's really good here! This is our go-to place for delivery when we want Cuban food at home.

My dad wanted to come here to try cuban food and finally visited. This place is all the time crowded​, little louder too but is Worthy, remember we are cubans. I ordered boniato relleno con tasajo, was exquisite but the congri wasnt for my taste, and the boniatos fritos were also too fried. My dad ordered lasagna I tried and love it. Batido de mamey yummy too. My son ordered the cuban pizza was OK! Now Time to go to the gym too much calories lol. PS. This is an update review.

Polo Norte is more than just ice cream but to me is just the best ice cream parlor. It remind us about Cuba and good old times. Love the turguino with coco almendrado y almendra ice cream. Also Malta ice cream is delicious !!!!!

The food is very tasty and fresh. I have eaten there several times and I'm always satisfied with the food and the service.

Great service every time. Food taste great and it never disappoints. Their time estimates are accurate.

Today I am convinced that Polo Norte is not a restaurant to like a good pizza or a Latin or Cuban dish, Polo Norte is a dining room where the customer is battered, where the service is lousy and where their dishes are not even well cooked. For customers who have a sense in their head avoid this restaurant it is not worth spending a dollar on.

Great latin food best in Florida. Food and service is always great. Friendly family own restaurant. This place has awesome pizza and ice cream! and their food the best home meal away from home. Torres Family

This is probably the best known casual Cuban pizzeria in Miami, for its quality rather than for the hours (El Rey took that title). Polo Norte is a favorite among the Cubans in Miami, for their Cuban pizzas and for the ice ceam shop that this place really is. You can even order a "suero" f(an ice cream shake), the old fashioned way with syrup, whipped cream, sprinkles and a cherry on top. Plus, for ice cream, it's a pretty good deal since each scoop is approximately $1.50, and three scoops will have you forking over less than $4. And on top of that... they have 32 flavors of ice cream to offer. And if you have kids, there's a kid's menu as well. This is a very kid-friendly establishment, price-wise as well. Service was top-notch, so your kids won't have much to complain about in regards to the "waiting" if you catch my drift. ;-) And this is what I've had to explain about Cuban pizza in another review: Cuban pizza is just pizza. But if you're looking for the best - then put away all preconceived notions of what pizza is (like you did with Pizza Rustica, you know it)! It's not New York style. Not Chicago, Sicilian, Napolitan, or even Roman. It's Cuban, and just that. You're going to have a hard time finding it outside of Miami, this may as well be one of the featured food of Miami's unique local scene. So, let's get to the nitty gritty with the question that almost virtually everyone asks: "What is Cuban pizza?" It is thick and soft, like focaccia, but with a different dough. Pizza Rustica? No, because it is softer than that. Sauce? The one I had had little sauce, and I like it that way. It was made up for with the plenty toppings that my pizza had. Tons of cheese (and the cheese even tastes Cuban!). And the toppings can get interesting - chorizo (spanish sausage), platanos maduros (plantains), and so forth. I had the cheese with onions and it was yummy. MINIMUM CREDIT CHARGE: $10 REVISITED: Stay away from the mushy pasta - Cubans generally like their pasta like this. The cheese soup was okay, but that's after I added the pepper and salt. Also avoid the overly sweet rum cake - it's nothing like the better ones I've had in Miami. You can come for the ice cream - generally it's good, affordable, and is done with a colorful decoration - and there's interesting flavors such as the Guava. I didn't like the Mamey sherbet - I found it lacking flavor. The other ice cream flavors they have are: Strawberry, Coconut, Coconut Almond, Mango, Pineapple-Orange, Pinapple, Pistachio, Tutti Frutti, Raisin Rum, Almond, Malta, Caramel, Coffee, Dulce de Leche, Mantecados (crumble cakes), Chocolate, Chocolate Chip, Chocolate Almond, Chocolate Brownie, Menta Chip, Vanilla, Vanilla Chip, Vanilla Fudge, and Cookies N Cream.

Dear West Hialeah Polo Norte, you have some 'splainin to do! Polo Norte needs a little bit of work to get to 5 stars. I'm calling it just over 3 stars - 3.2, 3.3 - and hoping to update them later. Although they're famous for their Cuban style pizzas - and some of the ones I saw on the menu looked interesting - I ordered a Chicken cordon bleu ("Pechuga Rellena"). I won't complain about the portion size or taste. It was big enough to get my fill yet reasonable that I could finish it in one sitting. Looking almost like a corn dog, the lightly breaded chicken breast was lean on the inside and stuffed with pieces of ham, bacon, tomato pieces and cantinpalo chorizo. I'm guessing they were plum tomato instead of some canned sauce, as I could taste the tartness of them. The flavor combination was indeed delicious! The moros (black beans and rice) weren't overly greasy, and sprinkling the piece of lemon gave the taste a nice highlight. As far as sides, the mariquitas were plentiful, crispy and not greasy. I'm not a fan of the creamy mustard based dipping sauce, so I ate them clean. The cortadito at the end of my dinner hit the spot, and was potent enough to keep me up until almost 4AM. As I mentioned, there are some loose ends where Polo Norte needs some improvement: though tasty, the sweet plantains did look a little bit on the burnt side. However, they did taste normal. The crust of the creme brulee wasn't crispy and collapsed with my spoon barely digging in. Also, although I asked for coke, I got Sprite both of the times.

Great food. Alondra was a delightful server. Lasagna was great. Also was pleased with chicken fettuccine Alfredo. Pizza was good.

Been ordering here for years. Great food. Highly recommend if you're looking for cuban cuisine.

I really like Cuban pizza and the other food they serve also is not bad it's just that's service is always just meh.

Si le puedo dar 0 le doy un 0. Demoraron 1 hora only to attend us. When we walked in there were literally 8 people just standing there talking and starring at me and my guest. They food another hour just to serve us and bring us our food. Ive been waiting for exactly 2 hours AND I STILL DONT HAVE MY FOOD.

I've only ever come here for ice cream. This time around, I wanted to give the food a shot. After looking at the menu and reading reviews that the pizza was the go-to item, I ordered the chorizo and onion pizza. When the pizza arrived, I was expecting the toppings to be on top not inside the pizza. You know...like a Domino's or Papa John's pizza where the toppings are only on top. But nope, the toppings were baked in. That's a good thing, right? Yes! The thickness of the pizza was good. Then I had a scoop of coco almendrado (coconut almond) ice cream which was DELISH and only $1.85. Service was meh. The waitress wasn't very personable and forgot to bring us a Jupiña that we ordered. All in all, the 3 stars really are for the ice cream.

The food here is pretty good. The portions are good and so is the arroz con leche. My favorite appetizer is the antojitos that brings mariquitas with mojo (honey mustard type of flavor) and chorizo with fried cheese. The black beans could be better but they have a good flavor.

I hadn't come here since i was a kid, but my husband had never been so we decided to go late one Saturday night. Super packed but we got a table right away. Our waitress wasn't all that friendly, and seemed like she had a bit of an attitude but the food made up for it. The antojitos were amazing. We also shared a personal Napolitana cheese pizza. I'm not a fan of Cuban pizza, even though I'm Cuban ...but my husband liked it. It was good for Cuban pizza, i just don't like all the bread they use. The Copa Lolita we had for dessert was also amazing. Great flan, great ice cream, great variety of flavors. Some other waitresses, which were much nicer took care of us the rest of the time, because our original waitress disappeared. Overall, i think it was better than i remembered as a kid. Will definitely be back to try other things.

I will not come back to this restaurant again. The food was horrible, their shakes are watered down. Their customer service is poor. Avoid this place.

The food was ok, service was HORRIBLE!!! The lady take. Our Oder was so rude and stank! I'm never coming here again mind you i came with 9 people i cant stand rude people

I always order my pizza from here dude to they are the beat to my taste its a little expensive for a family pizza is almost $18 but hey the flavor is good and their cheese soup is also amazing. I had ordered food from them and the taste is amazing as well will recommend to anyone to try out.

Awesome Cuban pizza and spaghetti . Also great food and shakes. Good service nice people nice ambiance.

Cuban pizzeria is best description and also one of my favorite places for spagetti, pizza and ice cream. They also offer all typical cuban dishes but my go-to meals are the cheese pizza and picadillo spagetti!

Worst place ever ! Customer service is horrible The people in this place think they are in cuba. The food is alright but the service is bad really bad