Popeyes Louisiana Kitchen

Rochelle. Customer service at its best! Really took her time to get my order just right and asked follow up questions to make sure. Stopped by here once before and loved their parm garlic bone in wings and wanted to try a bit of everything. She was so patient and helpful and I can't wait to get home and bite into one of these wings. Oh hell....why wait

This was hands down the worst “chicken” we have ever had. I use the word chicken generously because we basically paid $50 for breaded chicken jerky. We ordered a huge thing of what was supposed to be their chicken tenders and it was legitimately 75% crunchy batter over 25% of the thinnest dried out chicken pieces. It more resembled breaded chicken jerky than chicken tenders. Their service wasn’t necessarily awful but knowing that their employees boxed up that pathetic chicken knowing darn good and well how much they charge, then sold it to us, makes it impossible to rate their service any higher than one star. We went through the drive through, so we can’t really rate the atmosphere inside but the fact that we had to wait nearly 20 minutes for the product we received makes a two star score seem appropriate. We have visited the Kent location quite a few times and although we’ve always noticed it’s a bit pricey the quality was always there so it was justifiable. This was our first and only visit to the Everett location and while I can’t say that the quality of our order was due to this particular location or if it’s because the quality of their product has declined significantly, we are inclined to try the Kent location again with the hopes it’s just this location. Overall I could not possibly recommend this location to anyone nor will we be revisiting this restaurant.

The food is delicious! The downside is that there are too few locations, and sometimes the wait can be a bit long. But if you order early enough, pickup is usually right on time. That said, they did mess up our order this time — we asked for wings but got tenders instead, and they forgot the Popeyes sauce. Hopefully just a one-time mistake!

I ordered online and went to go pick it up at this location when I got to the drive-through a lady helped me and I asked her if the chicken could be replaced because the food was cold. She spoke to a man named Bradley, who was just an employee not a manager, and he came to the window, screaming at me telling me that he’s not gonna replace it cause he’s not wasting money dumping the chicken. I was wondering who he was yelling at and talking about money so I started looking around. I asked him to please stop yelling at me and as I was talking, he kept closing the window. I then asked him to call his manager. He yells to the top of his lungs and proceed to tell me they’re not gonna replace the food so the manager eventually comes to the window. He hears all of this commotion and just keeps looking.. anyway so he said if I can park, he’ll get the chicken redone and he’ll come and talk to me and then proceeded to wait for another 30 to 35 minutes. This guy Bradley.. was so unprofessional rude and should not be working customer service. I have been going here several years and haven’t had an issue till that night if you ever come across Bradley, beware his evil and Rude this location needs to be revent for management all the way down to the restaurant restaurant cleanliness

Best fried chicken in Washington, unfortunately. Impossible to find good fried chicken outside of fast food but this Popeyes location never misses. Super fresh and seems like they actually care about the quality of food the put out. Coming from the South I promise you ezells is not even passable as cafeteria food. A person with no taste buds can season food better than them. Anyways, anytime my family wants fried chicken we either come to Popeyes or fry our own chicken at home.

I’m never the one to care about missing items but when it’s been more than once It’s an issue not a problem. To the manager, who told me sure whatever just go to a different Popeyes location next time, Shame on you. You don’t get paid enough to tell me what Popeyes to eat from None unless the bare minimum you could’ve done was a simple sorry about that. Thank you for your for your Business.

This place is a joke. I'm sitting here waiting in the parking lot for the workers to bring out the food. We waited for 10 minutes at the drive through window after paying before they told us that we had to park and wait even longer in the parking lot. Would not recommend this place whatsoever to anyone thinking they will get fast food from a fast food restaurant.

First time at Popeyes in 30 years. Stopped in for nostalgia. Chicken was great, Cajun fries were room temperature, fried pickles also had been sitting. Manager was not running a tight ship. Long wait to order and to deliver. Other customers were getting wrong items. And this was after two, so no lunch rush.

This is a hit and miss. Sometimes is good others not so. Today chicken was hot and fresh unfortunately the soda area and dining room needs attention. The biscuit has been sitting around and dry. I'm glad I got some honey sauce, it is not real honey. Mac and cheese hot and delicious

I ordered through the Popeyes app at 7:57 PM and arrived 20 minutes later. The drive-thru was packed, so I walked in to pick up my food. Right away, I noticed the counter was filthy--fries scattered everywhere, and the server had messy hair with no gloves on while handling food. I told her I was picking up an order, and she just said "okay" with no eye contact or confirmation. I watched her put chicken in a box and leave it on the counter, then later use that same box--cold and sitting out for 20-25 minutes--for my order. When I asked politely if I could get fresh chicken, she responded rudely, nagged loudly, and threw the food back on the counter. Her attitude was unprofessional and aggressive--she wouldn't even look me in the eye. She eventually replaced the chicken, but the bag was a mess, and as I walked out, another customer stopped me to say how rude she was. When I got home, I found that my Large Mac & Cheese was only half full. I called to speak to a manager, but no one answered. I've been a regular here, but this was completely unacceptable. The lack of hygiene, cold food, and horrible customer service ruined the entire experience. I won't be coming back.

I go to the drive thru, I said to the gentleman I would like to order the 6.00 meal. He said we do not have that we have 6.99 meal. I said okay, his attitude was horrible and that was just through a microphone. I pulled up to pay and I said to him the website says it is supposed to be 6.00. He ignores me, and just said here and hands me the food. Then I start to eat the food and it was horrible absolutely hands down horrible. So horrible service and horrible food equals never going there again

I placed an order for a 10 piece family meal regular with 1 chicken breast, 3 legs and 6 thighs with biscuits, red beans and coleslaw. When I received my order it came with 3 spicy chicken breast and 4 thighs (7pc total) And what's worse there was a tiny hair in my biscuits which were hard as rock. Even more the coleslaw was half full. I was so disappointed. I tried calling the 2x branch and no one answered. I don't drive so I couldn't go there. My order cost me almost $40. I ended up having to spend more money to compensate the missing food for my family members. I sent several messages to their support team ( Jessica and Valentina R.) I've called the branch multiple times no answer from none of them just messages from them pretending they're going to help! But still I haven't heard nothing since 10/06 and this happened on 10/03 and it's already the 12th

Chicken sandwich was excellent but they put too much sauce on it was like biting into a big gusher

This used to be one of the worst run franchises but since my original bad experience there has been a staff turnover for the better. The food and service have had a noticeable upturn in quality. This is the second time I've recently stopped for lunch and plan to continue doing so now that this restaurant has been saved from the scrap heap of undesirable dives. Good food, good service - and very affordable!

So this is a follow up to my initial review. Please understand that this review is for all popeye's chickens, not just this particular location. I have visited several, and this was my latest visit As a sort of test, I wanted to see the quality to be had at each location and if it varied. The quality did not vary. They consistently served unacceptable food for the prices they are charging. Gone are the days when it was mostly chicken with some breading The tables have turned and now it is mostly breading with just some chicken. The manager at the everett location was very accommodating and very nice. However, the quality of the chicken still did not improve with the replaced meal. It was explained to me by the manager that the chicken is pre-cut when they get it. Some of the replacement pieces were two inches long and mostly breading. I attempted to call popeye's customer service to inquire. As to what has changed to make the quality of the meal go downhill. It is all automated and yeah, they end up sending a link to your phone, which leads to more dissatisfaction. I decided to look into things a little further and found out that it is owned by restaurant brands international. It appears their US office is shut down. They hide their phone number for their toronto location. When looking to see who restaurant brands international's parent company is, it shows 3G Capital, which I am very familiar with having worked for them at one point. 3G Capital's focus is to curb costs and cut corners no matter what. Popeyes has lost my business. My replacement meal is in the trash. If I was a franchise owner, I would be furious. Even fast food is an investment in dining these days, and nobody should be serving cheap (not inexpensive) quality garbage food like this. It's a waste of food.

Let's start with the obvious: Popeye's management at this location only responds to positive feedback. They'll gladly thank you for a five-star review, but when it comes to real concerns--wrong orders, missing items, or consistently poor service--they're nowhere to be found. The silence is deafening. We've ordered from this location through DoorDash multiple times, and 90% of the time our order is wrong--incorrect items, sides missing, instructions ignored. This isn't an occasional slip-up; it's a complete failure in basic customer service. The pattern of neglect makes it clear that management doesn't care about fixing the problem. It's fast food, not a complicated operation--yet they can't even get the basics right. How this place is still operating is honestly a mystery. Save yourself the frustration and spend your money elsewhere.

Terrible service. Went thru the drive-in and ordered a $50 family meal, received the wrong order. Called them when I got home and they basically said f-u (and this was the Mgr). Nothing they will do. Is this the new norm?

This is why people hate Popeyes customer service so much, it's ridiculous sometimes they the specials sometimes they don't, it's like if they don't want to do it they say you have to place the other online and last week I didn't. I don't know if you're just incompetent or they have some agenda. Either way its a joke. I normally only go early on the open because that's the time we can actually get fresh chicken because other than that the food is hit or miss. But I wanted the 3 piece for $6 and they wouldn't do it. I'm over this place they are not worth it anymore. And the manager don't care the owners don't care this review probably doesn't even matter in fact I know it doesn't matter so I'm done

Ok so the food is all fine and dandy I actually love their popcorn shrimp (underrated) and the cocktail sauce (extremely underrated) but the customer service is absolutely awful. Now, I don't exactly share disdain towards the employees in the sense of their character, but half of them are incredibly lazy. I ordered a quarter pound popcorn shrimp order, right? Instead what I got was a small little container that contained around 35% of what I usually get, and mind you a quarter pound you get in a BOX, not a small container. I really do wish I could rate you guys like at least 4 stars but as it stands right now the service is awful. Do better, guys. Oh but the ambiance is kinda cool I guess the architecture is neat.

You guys are the most worse place I ever been ... I ordered the chickens n told me to wait for 8' but passed 10' n there is nothing, came in and asked where is my order, turn out I have to wait for 20' more, WtF ... no thank u just give my money back ... 8 minutes is 8 minutes not 8 minutes then turn out 10 plus 20 more minutes, never come here again

I understand this is fast food so it's not like I came in with high standards, but this place is the worst! The dining room has no AC and it was SO hot in there. Terrible. Second, they prioritize mobile orders and we watched order after order go out while they ignored our order and we sat there over heating. They were out of Diet Coke and out of honey for the biscuits. They ignored multiple people (not just from our party) that came to the counter for help. The food also made me sick. 8 hours after eating I woke up with stomach pains and got sick for hours after. Highly suggest finding anywhere else to eat.

Well I haven't had anything from this location but they got my order correct and it was almost hot and the chicken was crispy and moist. I had ordered the three piece signature chicken with the Cajun mash potatoes, I was surprised at how much I liked the side it had a really authentic Cajun spice to the gravy only problem was it was a small serving.I also shared a six piece ghost pepper wings with my son, I found them to not be that hot and a little overcooked so kinda meh for them, the biscuit was just ok kinda dry coulda used some of the Cajun gravy. All in all not bad I'll oder from them again if I'm in the area.

I got two piece spicy chicken and shrimp basket, side of mashed potatoes. I've been to Popeyes before. Many times. Fairly recently even, in the last few months. But this Popeyes was kind of ...terrible in comparison. Their fry was off. It was less noticeable in the chicken except that it looked uneven and splotchy, but on the shrimp! The shrimp was what I could only describe as gummy. Several of them had half the shrimp without batter, which made the shrimp extra tough. The seasonings were still excellent but boy was that rough. They also forgot to give me my cocktail sauce, which is mostly just sad for me. The mashed potatoes were fine. I think this place has some seriously abusive relationships in the back. There was a lot of yelling and threatening of throwing things. And my goodness it was a mess. Anyway, I guess I'll either drive down to Renton or skip Popeyes while I'm here in Washington. Probably better for my health anyway.

got told it would be a 4 minute wait on the chicken fillet , went parked in spot #1. went to wait and ended up waiting for 20 minutes, went back through the drive thru then got told it would be another 5 minute wait on the chicken strips, obviously frustrated i asked for a refund or something along with getting my food which isn't really crazy considering i waited 25 minutes already. the what seemed to be manager was telling the worker at the window that no it's one or the other which i can understand to a certain extent. after this, the workers were very rude to me didn't apologize not once I work in management myself and I would never treat a paying customer like this. A better solution would to be apologize for the wait along with refunding the products that they waited 20-30 minutes for. not even the type to write reviews but ts just irritated me

Sadly both times we've order from this location they have been missing an item and/or sent the completely wrong items. This order will be the last from this location my pregnant and hormonal self can't take the disappointment. Not only was there a missing item again but they also sent flat soda, sandwiches with hardly any sauce and one half of a pickle (THE AUDACITY) and another sandwich with a dot of sauce and zero pickles. How dare you. Thanks a lot Popeyes! :( - sincerely sad pregnancy girl

I ordered 3 chicken tenders combo but received 3 boneless wings that were not tender but dried out and chewy. A side of cole slaw was supposed to be included but it was missing. I was very disappointed!!!

Hi Why won't Popeyes let me request the seafood combo option to be derived on your app? Every other food item is available

Even though they were super fast, we received cold and refried wings and thighs... It was super dark on the outside is how I know.. we was skeptical going back to them because of the cold food we've had before but... Just find another chicken spot Krispy krunchy chicken is great, highly disappointed but not surprised

Avoid this place. Every time I come here it's a terrible experience. They have one guy working up front doing online orders and walk in orders. Mind in every single walk in order has been handled as soon as they get here. I've been in store for an hour for a order I placed an hour and a half ago. I will gladly drive the extra 30 mins to Marysvill then orders from here again

After fixing their headset issue...the lady who took over is a champ! I'm not always the best at placing orders, and even more so when I'm not the only one in the car. But this lady caught it all and did it patiently! Even better is that they got the order right in the bag! Not one thing wrong at all. I could have driven off because they had a register switch and no one took my card before giving me my order...but the Army values I hold true to me said nope. Paid the bill and off we went. Definitely would come back here not only because it is the only one so close to Bothell, but because this squad showed me they have what it takes.

This is a great Popeyes location. I was craving fried chicken, so I ordered the spicy fried chicken via DoorDash. The chicken arrived fresh and the sides were also very good.

I just want to say every time I have been in this Everett location the front workers are way overworked. I went in tonight and the poor woman had to handle many walk up customers, then the digital online customers came in with their phones. there were like 10 people there waiting as she tried to take my order. I had to wait 10 minutes before she even was able to take my order. She was overwhelmed. She did a great job and kept her poise. I couldn't do that for long. She deserved about double what she was making. This had been the case every time I go in there. Not enough workers and the ones that are there in the background are not doing much. She had to take online orders, pack everything, get their drinks, apologize for running out of large cups working light lightning. It's just not fair and although nobody complained, I'll be she has to put up with customers complaining about it being slow. Man, popeye's, get some more people up front

Nothing can be done. I grew up next to the first Popeye's. It is crap. Just eat the crust .

Spoiled food --- smelled bad ... mashed potatoes were so bad they were slimy ... chicken smelt days old . Yuck !

everytime i make an order, i get something i didnt order...or something totally different. Theyve covered chicken with 2 different sauces so that they didnt have to make the one i ordered. ive placced a mobile order and went to pick up the food and was told they were out of chicken and aasked if i wanted a bunch of sides...SERIOUSLY??!?! OR the time the food was so old that i just dumped it in the trash. i dint even feel comfortable giving it to my dog...it was THAT bad This is literally the worse fastfood place ive EVER been to. NEVER GOING BACK!!

Awful bad food at this location. Don't waste u money here, they refuse to answer phone. EVER SO NO REFUNDS WHEN YOU GET RIPPED OFF.

Do not eat here. I was served moldy food. They gave me a refund but honestly that doesn't even begin to fix this.

It's Popeyes. It's fast food. Why would expect top notch service from a fast food joint run mostly be teens? None of them provide that, so get over yourself and stop whining. Popeye is about the best fast food fried chicken in the US. I prefer (good) smaller individual restaurants for fried chicken, but this stuff is good in a pinch. And it beats KFC and Chick-fil-A by a mile. This location is fine. It's just like every other Popeye's around the US except it's newer. And it's like every other fast food restaurant. Food's good. Not great. Service will not be superb. Sometimes the service will even suck. Deal with it.

Drove there to purchase a couple of their $5 three piece specials. After waiting to place my order, I was told they do not participate in the special. Was not a happy buyer.

Popeyes is probably one of my friend chicken place other than KFC. This location is great. The service are nice and fast. The quality of the food is good. The fried chicken and chicken tender are crispy and soft in the inside. Not to mention Popeyes fries is my fav as well. Make sure to order your chicken spicy! Tasted way better!!!

Possibly the slowest restaurant in existence, I would never know how the food tasted because I had to demand a refund after I waited 45 minutes.

Went through the drive through and ordered the 8 piece tender meal. 8 tenders 4 biscuits and 1 large but not large side for 35.00 plus tax for a total of 38.45. BIGGEST RIP OFF. The strips were skinny and all hard crust. Not enough meat to speak of. I will NEVER EVER eat there again. There are too many other chicken places with better food and better prices. I had a bad experience a couple of months ago but I was going to give them one more chance.

Came in for a pick up. standing for 7min and even told me ill help you out next. She probably forgot about helping me next, cause another customer came in to order food, and so on. They are just talking and preparing food really slow. Sat down for another 27min.. alot of people piling up inside waiting for the order. half an hour waiting and just left. Very unprofessional they need a manager upfront to supervise them. If your that busy why not add more workers upfront and has the manners to say what can i help you today? are you here for pickup? They need to get retrained for that

Horrible service. Everything about it is horrible I've ordered delivery 2 times and they've told me 1. Someone stole your order. 2. We're not able to make your order because we don't have the stuff. What is this??? Don't tell me to reorder if you don't have the stuff ‍

Well I went back to this restaurant after I made a complaint to the Health Board about the dirtiest restaurant I've ever seen don't think anything's been cleaned that's my second try will not be back Popeyes I'm sure people have been sick from this restaurant I didn't get sick because I threw mine away

The service is horrible. Mexican lady in front has been working in front for years and is always confused and never has the order started everytime I arrive. If I can give no stars I would.

If I could give this place zero stars I would!!!! Stay say far away the worker are beyond rude waited at the counter for 15 minutes just to be greeted with we should have opened at eleven not how may I help you nothing. If you don't like your job quit and move on will not be back

I wish they had more of these locations but, unfortunately this is the only one closest to our home and WHY did I drive just to come here?! First off, Strike One! They don't take orders inside (why, who knows). The staff was basically not really working and chatting a lot even though the drive-thru line was so long. So, I ordered at the drive-thru. I ordered the 10-piece meal and said half spicy/half mild. To my surprise, when I got home we couldn't tell the difference by glance and they all ended up being SPICY!!! So, basically 2 out of the 3 people had to eat leftovers and mashed potatoes because the chicken was spicy! BOO! Strike Two! Strike Three! Those biscuits were probably a week old! They were hard and a could toss them on the wall and they wouldn't break. Not fluffy, the mashed potatoes were average...Red beans & rice were good tho! Definitely, not a great 1st time experience. I'll stick to making my own chicken. One plus, the drive thru lady was at least pleasant. (SHE basically gets the 2 stars rave). But, probably not worth the drive to come back...especially, if you have to wait in the long line and can't order indoors!

I have been going there on and off since they opened. At least I haven't got sick yet from eating their chicken. Definitely ghetto every time I show up. Whether you wait in line for a half hour at the drive through or go in, there is always some weirdness going on. Think of like going to a relative's house that is known in the family for being a lot of drama and having problems. That is what you will experience. Hopefully Steve Downs or who ever owns it now will try harder to make this establishment thrive.

Ordered 16 piece traditional (no spice) family meal. We got one drum stick, one thigh, seven breast's, and the rest were wings. Spices pieces were mixed in and bo biscuits included. Called in to let them know what happened and they said come back and we'll give you the biscuits. Every few months we go back to this location to learn our lesson again, I guess. Not anymore.

Worst Popeyes experience I've ever had and I don't ask for much. Chicken was terrible, if I hadn't already driven home I would've had them replace it right there at the store. Thankfully the beans and rice and biscuits were fresh. The fries tasted and felt about 3 hours old and the chicken seemed like it was cooked yesterday and then reheated for resale today. No exaggeration... These pics were taken right away. Those 2 tiny pcs were counted as part of my 10 pc as well. My wife took a thigh and a leg, when it was my turn to dig in this is what I saw.

Heavily prioritizes takeout and food delivery over dining room service. I like the flavor of Popeyes chicken and have had good experiences at some of the locations north of Everett but this one seems to be neglected. Stopped in to eat in dining room. Dining room was dirty with most tables having crumbs, food, etc left on them. Lots of workers in back ambling around slowly. Dine in order took much longer than their other locations up north and they had a large collection of pickup and food delivery orders on counter. Watching a gig worker trying to flag down an employee for 5 minutes at counter to get a missing delivery order. Wouldn't recommend going here unless you're getting food delivery and love Popeyes.

Came here today at about 6:30pm. I don't know what they had going on but the food was nasty. The chicken tasted like I was chewing on a cigarette butt. You could tell that they hadn't changed the oil in DAYS. The service wasn't great either. The girl who was taking orders was rolling her eyes and sighed every time we added something to our order and every time a new person came up. The ambiance wasn't good either. We could hear the staff yelling at each other and fighting in the back and the place reeked. Extremely uncomfortable and unprofessional. This used to be a go to spot for me but it's safe to say I will not be returning to this janky place. Please don't spend your money here. This place shouldn't be making money for poor food, service, and ambiance. Absolutely ridiculous

Don't waste your time Chicken always old and cold mashed potatoes have a weird taste The pies are good tho

Alyssa is holding that ship together. I would never eat the food there but someone needs to give that girl a raise. She was the only reason anything was happening. On her break, nothing happened.

I have always loved Popeyes however, this location seems to have training issues! The employees seemed overwhelmed while taking an order for the $5 chicken tender deal on the window of the store. They also discontinued taking my credit card of choice American Express. That results in less business from me. Once I finally received my lunch, I enjoyed it but it seemed the entire process of putting my meal in a box was a major hassle. This store would be better off with self serve kiosks.

Saddest fries I've ever had in my life, they were stale, cold, and hard. Very clearly under a heat lamp for five years. Even sadder chicken tenders, I ordered a 3 piece and one of the pieces was about the size of my thumb. I can't believe I paid over $30 for two meals here and it tasted like this.