Popeyes Louisiana Kitchen

Love this Popeyes location ... spacious, clean and fun bright happy colors. Food was hot and fresh. Liked that they have large kiosk menus to self order/pay. Plenty of different table seating options for all

The chicken was flavorful. The chicken at this Popeyes location was very spicy and you could taste the flavors. This is a popular location and usually crowded. Conveniently located downtown around a lot of other spots in the French Quarter. They are open late night

Terrible Experience at Popeyes I ordered chicken wings online and waited for over 30 minutes, but there was no clear way to find out if my order was ready. The staff was unresponsive and completely unhelpful. Strangely enough, I bought a sandwich for a homeless woman and it was ready in just 5 minutes — but my own wings never showed up. I ended up leaving hungry and frustrated. I contacted customer support and asked for a refund, but all they offered was a coupon. I didn’t want a coupon — I wanted my money back. My request was not resolved. So in the end: no wings, no refund. Just an amazing experience — in the worst possible way. Won’t be coming back.

This is a terrible representation of Popeyes at this location. The service was incredibly slow, inefficient and very frustrating. I placed a pick up order and the amount of chaos I witnessed was insane. The person behind the counter would start on one task then move to the next without finishing. There were like 10 orders sitting on the counter waiting for various pieces and in the meantime getting cold. There were guests who were getting loud and very upset due to being ignored and watching the chaos. As predicted my food was very cold. I would never step in this location again.

My expectations were high...& I was disappointed! 😒 I'm in LOUISIANA... The coleslaw was bland. The chicken wasn't bad. Although my order was given to wrong, they quickly corrected the order. The service was better than the food!

First time in NOLA….. heard the chicken 🐔 is better here than in Commiefornia, but it’s the same. Nothing special. Just good, delicious chicken

The foods were hot, fresh and very delicious! The wait time on our orders was ridiculous! The first time, we waited about 12 minutes. It almost took an Act from Congress to get a refund! We went back later that evening and waiting 40 minutes! Better than some others. They were there before we arrived and were still there waiting when we completed our meal. This place was jam packed everything we walked by!

Chicken okay. Fries were cold. Male restrooms were disgusting, flies in the urinal which looked like it hadnt been cleaned in a while and no hand soap. Staff rude and not welcoming at all. Popeyes are putting a lot of trust in the security guard.... I wouldn't count on him being able to tackle a granny never mind the local tourists, he was also miserable.

Everyone talks about all the various restaurants you have to visit for gumbo, jambalaya, and praline. Well, I am going to talk about fried chicken. Some prefer KFC, while others enjoy Bojangle's. As for me and my tastebuds, we pick Popeyes every time. I don't know if this is true or not, but I am told this location on Canal is one of the very first locations opened since the 1972 inception of the Louisiana-style chicken restaurant. There is nothing noteworthy or exciting about the location other than the tiles on the floor that let you know the place has been around since 1972. The outside is very NOLA Canal/Bourban Street--styled: All other parts of the location are true to form for your standard fast-food location. I visited on a Sunday evening around 8pm. There was no serious line. However, a steady flow of customers using the ordering kiosk. I opted to do person to person ordering. I prefer the extra bit of customer service that should come along with speaking to a live individual vs a computer. My decision was confirmed when the young lady that waited on me accommodated my piece selection (no wings please) and shared with me there would be a slight wait on the biscuits. The young gentleman at the bagging station also helped me get my drinks into a bag for easy transport back to my hotel. I was slightly disappointed when they told me they were out of honey which is a staple for my chicken and biscuits. But, oh well. Better luck next time. We will be here all week and I will visit again. The chicken was piping hot and crispy. The red beans and rice hit different here in NOLA. You can taste the regional difference aka Louisiana Love. The biscuit melted in my mouth. If you are looking for historical ambiance, keep going. But, if you want some tasty chicken and delicious sides and the ability to say you visited the ORIGINAL/FLAGSHIP Popeyes location, then this is your spot. Singing...Love that chicken at Popeyes! Happy eating!

I had to see if it was true! And Yes the chicken and biscuits are waaaaay better in New Orleans! Service was fast. But there was no place to sit and enjoy, so we stood up and ate our food. I hate that they are changing the aesthetics of Popeyes, but as long as the food is good I'm there !

Ok ... I came here because this place is supposedly the first chain that started it all? And rumor has it Popeyes in Louisiana is better than the rest. The food is good. People are pleasant. Piping hot, short line ( I went on Friday afternoon but no seating area. However the layout of this restaurant just doesn't make sense. Why would you have a kiosks area, then another order area , pay and go to another area to just bag across the other side of the restaurant? I have worked in a fast food/restaurant before and I come to two conclusions. A) the owner/manager does not know what the hell they were doing or got convinced that this is the fastest way. B) the owner/manager didn't want to pay more $$ for workers who can multi-task. Instead it's cheaper for them to just pay min wage workers and hire more people. There were literally 10 -12 there and not including who's on break or in back office. Conclusion: I say the owner/manager were being stingy and instead of paying people the proper wages, they cheap out. They compartmentalize the jobs into, order person, cashier person, drink person, cooking person , bag person and pay them low wages versus paying workers what they deserve and mind you most likely can already multitask. I guess it's cheaper that way. But this is just my humble opinion and I can be wrong and probably is wrong. The food is indeed good and workers are nice and deserve more pay especially dealing with people on Canal st.

I know, fried chicken at Popeyes, of all places while on vacation? We just had to try it so to see if it was different in Louisiana. The taste was the same, which is what you want/expect at a chain restaurant. You can order at the counter or one of their kiosks. Even though there were only a handful of customers waiting for food, it took forever for the employees to get the orders out. I would avoid this high foot traffic location.

I have never seen a place with so many processes in place to attempt to make things faster fail so miserably. They have ordering kiosks and a bagging station that it would seem is meant to be more efficient but I can tell you this is the most slow and disorganized fast food experience I have ever had in my life. I am baffled by the excruciatingly slow service with so many people behind the counter in a place where the food should be ready to go. To be right on canal street, an extremely busy area, you would think they would be ready to move quickly. They had absolutely no system and didn't even seem to get the kiosk orders. To charge so much for fast food ($20 for 8 piece strips with NO SIDES) and not at least be able to deliver on service is ridiculous. First and absolute last time at Popeyes in New Orleans. It took more than 30 minutes to receive our food and once we did, it was till wrong but luckily we didn't move until we were sure it was correct. I even saw people return their food because it had the nerve on top of everything else to be cold. Save your time and frustration. Over priced "fast food" with the slowest workers on earth.

maybe it's placebo but popeyes did taste better in its original home than it does in california (?) really convenient and fast paced, next to lots of attractions in nola! good memories and experience here

Trash. Cold. Hard. And old. Nothing was fresh. Waste of my money. How can you screw up fast food? Everything was old as hell.

I had to try Popeyes in New Orleans where it's resinated from and I must say it so much better. I had a 3 piece with red beans and rice and I must say it was so good. Totally different outside of New Orleans and I see why. It's so much better in New Orleans. The service was fast and everyone was friendly and asked where we from and wished us a Happy Easter. The place was big with plenty of seating and clean inside. I had a good experience here.

Super cool Popeyes location. Right on Canal St on the corner of the French Quarters. The service is fast and the food was delicious. Definitely worth checking it out when in New Orleans.

Avoid this location at all costs. The process to order, pick up food and then get in another line for a bag doesn't make any sense and was pure chaos. Like a whole hour to do all of this. I've never seen a fast food spot like this before and won't be coming back.

I assumed the Popeyes here in NOLA would be much better than NY, which was seemingly the case. I do not eat chicken, but after leaving Bourbon Street-- I was hungry. I placed my order for Cajun fries and macaroni and cheese, and I was given the food on a tray. I was then informed I had to step down further and another employee would bag up the food and provide condiments. This was totally different but I think it helps move the line quicker. Both employees i dealt with were friendly and the place was nice and bright! I would definitely say it's worth the visit, if you're not from home here, like myself.

Ordered Popeyes through Uber eats to get to my hotel room! This hit on a different level. The flavor and seasoning was something I'm not used to in Houston, Texas. I mean it's good back home, but this right here, this was damn good! Ordered: -Strawberry biscuits 3/5, ate this towards the end of my meal and it was cold and the bread was hard. You can definitely taste the strawberry flavor in it though! -Ghost pepper wings 5/5, my chest was burning from the spice but I couldn't stop grabbing for my next piece lol. -Mashed potatoes with gravy 5/5, their gravy is like crack!! Sooo delicious! -Rice and beans 5/5, flavor was great. Rice was cooked perfectly to.

Tasted like any other Popeyes!! Your not missing anything. This was my first time having the strawberry biscuit and it was pretty good.

Who hasn't been to Popeyes before? I've gone plenty of times at home in TX but this one?! The food is on point every time!! It's a super busy spot on Canal, so there was always a line when I went. The bathrooms were constantly being cleaned so I was glad about that. Easy kiosk ordering makes the process so quicker.

We stopped here for some quick food after a night of drinking. I had a coupon in my Popeyes app for a free chicken sandwich if you purchase a chicken sandwich combo. We got the spicy blackened chicken sandwiches. These sandwiches were piping hot and delicious. The fries were very cold, even though we ate right away. The restaurant was very clean and they keep the bathrooms locked for customers only.

Hands down, the best Popeyes location in the US! The employees work in unison and provide exceptional customer service. The chicken is always hot and freshly fried. We are convinced they season and prepare things here differently than any other location we've been to. Thank you to the young lady who prepared the frozen strawberry lemonade w attention to detail for the perfect swirl!

The spicy chicken was perfectly done but you can tell they are grossly understaffed after Mardi Gras. The employees behind the food counter were nice. But there's a guy who looked high at the "bagging" center where they bag food to go who had the nerve to request a tip for bagging our food meanwhile forgetting to give napkins or cutlery. Fortunately I bring my own while traveling. My husband caved and gave him a tip .... I tried to call to let the manager know this guy was soliciting tips and the phone is clearly "off the hook". It's sad because the other workers were on point and the chicken decent . the Cajun rice was mushy like sticky rice. The floors were filthy... Mr Bagging staying man should've been mopping the floors.

There was no way we were not going to try Popeyes while in New Orleans. The chicken tasted very different than in Miami (in a positive way). This place wasn't busy when we arrived so we got our food pretty quick. They have a kiosk where you can order or you can order at the counter.

Love the chicken nuggets at Popeyes, 24 nuggets is perfect for me! The store is interestingly designed and the staff are usually friendly...

The service that Cinthya Thomas provided was top notch . We ordered 12 full family meals for our school trip and she handled everything efficiently and with kindness, while also navigating the usual craziness of the dinner rush. Big shout out to Cinthya!

Walking into Popeye's was a breath of fresh air on Canal Street. The staff was immediately welcoming and so friendly. The decor and lighting are really great...the whole place was so clean! I was very impressed. And who doesn't love some Popeye's popcorn shrimp and biscuits!

Whenever I'm in New Orleans, I stop at this location which I'm told is the original location. I was there in October '21 & since then, they've stepped into a futuristic vibe. Regardless, it's still the great Popeyes taste.

Everyone was friendly! I'm not a popeye fan but my love is. I will say it taste different than those in Ga. He gave it two thumbs up and he will return.

There was no problem with the food, and because of spring break they were understandably slammed, however while in line waiting to receive my order I witnessed a massive roach skitter across the floor. When another customer pointed this out to the guy bagging the food, all he did was ask him to squish it for him and continued on bagging the food. Gross!

Ok i had heard that the Popeye's in NOLA was just better than what we got in San Diego so had to try it for myself! Yep no doubt better crisper, juicier and bigger pieces of delicious fried chicken it didn't disappoint! The staff there was so nice too,that's a bonus! This was like a Super Popeye's way bigger that what we have in Cali it's the Shiznit !

best chicken I have ever had sigma face sigma face it was so good I got rizzy and what was big unuph to fit my gyat in it o my goooooooooooooooooooooooddddddddddddddddddddddddddddddd

Avoid this Popeyes at all cost. The employees were high on some thing. They were rude and cussing at each other. My son tried to use the restrooms, but there were customers and possibly employees smoking it up. In addition, the employees struggle to figure out our order. I believe they gave our son's food to someone else, so our son's had to wait for me to complain. And even yet, the employees seem to be indifferent, and didn't want to assist me right away. In fact, many of them were moving at turtle speed. Even worse, they got my son's order wrong after all that wait. Also, after reading several of the reviews already here on yelp, I have to agree with the review in reference to not feeling safe in that place. Almost a sense of evil (bad vibes).

As a California native, I was told to make sure to visit Popeyes while in NOLA. Well, let me tell you, it did not disappoint! The place is in a sketchy area but I felt safe, and the staff were helpful. The chicken is so good it will make you "wanna slap yo mama!". :)

They laughed at us West Coast people for waiting in line for their fried chicken sandwich. Literally-LAUGHED in our faces. The line here was super short, and despite what my West Coast friends said, the chicken sandwich tasted the same. Still good. They have different pies here for their dessert, but the service here was kind of scary. The chef and cashier couldn't mask their disdain for one another and were arguing about various topics for the entire time we were in line, and even after we left.

What a complete crap show. I live in the neighborhood, and I was looking forward to the re-opening. It is hard to find anything positive to say. From the poorly designed menu interface at the kiosks to the indifference of every employee. It is understandable to have patience with polite but overworked employees. But, these workers were neither overworked (many were just standing around) nor polite. And, God for it you need a straw or napkin. You must discover that these are closely guarded behind a counter well away from the service counter. If the straw guard is away from his post and you have the gall to attempt to retrieve a straw yourself, you will be loudly chastised upon discovery. Apparently, retrieving one's own straw and napkin is not allowed as they have trained staff to handle such critical tasks for you. Know your place, citizen.

This original Popeyes has kiosk set up for quick ordering of an extended menu including lots of shrimp options. I can't say I wasn't discussing being New Orleans I thought they'd have a more extensive offering than just shrimp. Like crawfish, maybe crab.. but nope just shrimp in addition to regular chicken options. Food was fresh, hot and served immediately after kiosk order. Dining area well kept.

These people are working their butts off. Be nice. Our food was great. It was busy and we had to park on a metered spot but it was all you'd expect.

This is Popeyes reinvented! Popeyes in New Orleans is something different! The chicken is juicier, the breading is crispier & it comes out piping & hot fries are cajaunier! If you go to New Orleans just know you need to get Popeyes. On your way home after a long night on Bourbon Street get some Popeyes and you'll be good Check out my food review page on Instagram @gluttony.taste.sin

Fried chicken was seasoned better than the Popeyes in California. The chicken had the perfect crust and it was so tender. My boyfriend, who puts ketchup on all southern fried chicken, says the chicken was flavorful enough without ketchup! the biscuit was piping hot and soft. My boyfriend doesn't like biscuits but he ate it all up! I don't know if the stars and moon was aligned for me that night but that 2 piece meal was perfect. Yes, the other reviews are right about the employees being indifferent but who cares!! It's fast food NOT five star dining. I only care about the food when I go to FAST food. I didn't use the electronic kiosk so idk what's that's about like in other reviews so just avoid it I guess. The place is clean and well lit. I personally only rate places based on food unless I'm at a sit down "white cloth" restaurants. Btw I was there in a Friday night around 8 pm in case you wanted to try it around the same time! Thank you Popeyes on Canal St!

Complete TRASH. Do not go. Went on 3/27/22 to the canal at location. Used the kiosk because it was supposed to be faster. Still waited 25 mins. Order was wrong and when I took it back the young lady was visibly annoyed as if it was my fault. Then the piece of chicken she gave was discolored and still had several large feathers attached. Next my drink had no ice. I never asked for no ice. I went back up to the counter and was told by the same rude girl to get in the line. Now mind you she was right at the soda station. This place is awful. Food was dry and I could barely get most of it down.

I ordered Popeyes through the Popeyes app and this location fulfilled it. Not only did they only give me 2 out of the 4 biscuits paid for, they also didn't fulfill the meal correctly. I bought the 6 piece ghost pepper bites or whatever they're called and I was given 5 pieces of ... not-ghost pepper. And then the sandwich was completely wrong. Got toppings I asked not to have and there was almost none of the spicy Mayo. Also, the drink cup was filled half way. Anyways, to top it all off, I woke up with FOOD POISONING. Avoid this location. Had the app let me choose a location to fulfill my order, I would've picked another location. But, it decides for you, and it chose the worst location in existence. Boo.

Popeyes- fast food fried chicken. Seeing that Popeyes originated from Louisiana, we thought that it would taste better than Popeyes in other states. This Popeyes has a dirty restroom, has slow service, a broken window and the spicy fried chicken did not taste spicy. The fried chicken was edible but not great. The 8 piece order was ordered with dark meat and sauces. We got requested 3 sauces, the server threw in one. The dark meat was correct. 4 pieces were to be spicy. None of the chicken pieces were spicy. Avoid.

This place has been remodeled. It has only made it worse. They have no order in what they do - 2 different people each made my order so one hand does not know what the other is doing - as well, after you pickup your order you have to wait and try to get someones attention for your beverage. Now, lets talk about the NASTY newly remodeled dining area. Minimal seating - dirty tables - some tables occupied by non-eating customers who appeared to be friends of the 2 employees who's main job seems to be handing out napkins, forks and straws. Clearly by the lack of clean tables and the dirty nasty floor that obviously had not been cleaned in weeks they are not the ones reaponsible for cleaning. Way overstaffed and again EXTREMELY disorganized with no supervision or direction.

Popeyes is quite the franchise these days. The go to spot for fried chicken. However, this Popeyes operate slightly different. There are 3 lines. 1 line to order. 1 line to pay. 1 line for bagging and sauces. There was no obvious indication of lines, but a sign would be helpful for individuals who aren't locals. I asked for mild and spicy. However, I could not taste the difference. The fried chicken were ehh. Hard better elsewhere. The service was poor. As I asked for a few different sauces but only received one. If you are a tourist, you might want to check the Popeyes Buffet in Lafayette, LA. It's the last remaining buffet out there...

After a long day and a big lunch at a NOLA institution, we wanted an Abita beer in our hotel room and easy take-out. Popeyes was right there by the hotel. Have never ever eaten at any Popeyes so we thought why not the one in NOLA Canal Street. For $10, we got dinner for two to go with five pieces of chicken. The chicken was quite good. Green bean and red beans and rice sides so so. But the chicken was moist, crispy, and tasty. The counter service was quick and they had separate counter where two workers neatly bagged it up to go. I would not want to eat there but to go in our nice hotel room was nice.

I would give a zero if they had it. This is the worst tasting Popeyes in the country. No taste at all on the chicken, the red beans and rice as well as the dirty rice had no flavor. They should be ashamed of themselves for calling this the original Popeyes. SMH.

Don't bother with this location. The horrible service alone and how disorganized the workers are. I got nothing but the worst attitude from the girl behind the counter to pay and waited forever for my food because they forgot to make it. With all the amazing food in the area just go anywhere else.

This review is not based off service or the staff, just the food. The fried chicken was really crispy and crunchy, and my favorite part was the hint of spice the battery had. It has such a great kick! It's not the juiciest chicken I've ever had, but it is juicy and not dry by any means. The biscuits got me, crumbly buttery pillowy goodness. I love the hint of savory saltiness they have, in my opinion they're perfect! The coleslaw was also seasoned really well and had a great balance between sweet and savory. Very creamy. The mashed potatoes also were seasoned really good and ended up being a crowd favorite.

We were singing love that chicken from Popeyes all the way to New Orleans! I finally got to try that spicy chicken sandwich and it's really good. There wasn't a line when we ordered. Right now they won't let you eat inside because of the virus. We took our food to go and ate it at our Airbnb. Love that chicken from Popeyes!!

Do not go here!! If you can manage not to get robbed at the door you might get robbed inside. Canal Street is a trash hole . Now about this place. Just had a makeover and as a local I was happy. Sadly they kept the same useless manager and staff. The place is so dirty . Beyond filthy. Also do not use those expensive kiosk they put in. The staff hates them and to retaliate against them they make you wait after the regular line is completely down. You have to ask for your order and the rude employees get snippy AF. Manager wasn't friendly at all. If I was him I'd be embarrassed by the condition of his store. Plus the amount of racism toward any one non African American is horrible. Hire a policeman for both the inside and out. Hire a cleaning crew and replace every employee with people who want to work in customer service. Also their uniforms look like they haven't been washed in years. Stay as far away from here as possible. Actually for your own safety stay off Canal Steet at all cost. Trust me I live a block off of it.

First time in New Orleans and they say Popeyes taste different here. Tried to go to Popeyes at 621 Canal st and although their door and online hours say they close at 10pm. The manger stood at the door & wouldn't let anyone in at 930pm. She stated that she makes her own hours. So I can't rate the food but the customer service is zero stars if I could give one.

I'd been trying to get the spicy chicken sandwich for months back in NYC, without any success. So my last resort was to fly to New Orleans and go straight to the source. Oh, I guess I also had to go a wedding or something. Anyway, the lines here can be daunting, but they move fast. Most everything is ready to go, and they have multiple registers. The spicy chicken sandwich was good. Was it worth the hype? Probably not, since almost nothing is. But it was worth having.

If you're from somewhere else and seen the commercials,, this is that restaurant they show. I was sort of a bit under the weather at the time, so I just wanted something quick, cheap and easy to eat. So I take out my handy dandy yelp app. Look up a fast food joint that's not Whackarnorlds and bam!! Two next block from my hotel is this guy. So I suit up and make my way over. I had the 4 piece dindin with the slaw. I barked my order, I paid and soon after I got my food. I asked if they could bag it to go. They said I should take it to that one guy in the middle and he bagged it for me like a boss. Anyways, I got my food. I ate it at my hotel. No harm, no drama. I had a very pleasant experience. Thank you so much for reading my review. I hope this helps you decision making. Enjoy your awesome yelptastic day!!

Awful service and food was terrible! I ordered a spicy chicken sandwich it was over cooked and had a weird yellow color inside. It looked like it had been sitting there for a while. I threw the sandwich away and it had completely ruined my appetite. DONT GO HERE! DONT WASTE UR MONEY!