Lola S.
Yelp
Poppy formerly McLean Company I had truly hoped that your name change meant good things. Maybe new homes, new employees, better customer service, sadly I was incorrect.
Stayed over Christmas 2016 experienced a vile employee by the name of Natalia, we could not express enough bad things about that one. We reached out to management thinking they should know about this woman representing their company, never received a response.
Due to their longevity in Palm Springs, we tried McLean (now Poppy) in November of 2017 and found Paula. Such a breath of fresh air, enjoyed working with Paula so much, she negated our prior experience with the other nightmare employee.
Fast forward to May of 2025, looked forward to return to Palm Springs, and of course was looking forward to working with Paula so she could find the perfect vacation rental for us again. We have not been to Palm Springs since covid, we had plenty of money saved up for a spectacular home and were ready to rock. Guess what? No Paula, no nice girls from a few years ago, but guess who was still there? You got it - Natalia! Still rude, still disconnected from being able to provide great customer service and we were not about to spend time talking to this woman again.
My family and I felt as consumers, we should warn other travelers. Maybe you like being treated like poop, being lied to by an employee who represents the company - not us - was not going to happen.
There are plenty of other vacation rental agencies in Palm Springs, with fabu homes, better pricing and way better customer service. Run, do not walk to any company but Poppy!