Amir Kazemi
Google
We recently dined at this Italian restaurant with a group of six, and while the environment was generally pleasant and the space quite large, it was extremely crowded and clearly understaffed. Our waiter was doing his best but was overwhelmed with too many tables, making it difficult for him to provide attentive service. This isn’t a criticism of him, but rather a sign that management needs to address staffing levels, especially during peak hours.
The most frustrating part of the experience was that our meals did not come out together. Three arrived first, and the other three came about 15 minutes later, which made for an awkward dining experience. We also ordered a few different drinks, but none of them came out right — each was missing something, and we had to ask for corrections. Again, it seemed the bar was just as overwhelmed as the kitchen.
As for the food, we had garlic bread and Caesar salad to start, followed by chicken pesto pizza, ravioli, and chicken piccata. Everything tasted fine, nothing particularly memorable, but reasonably priced for an Italian restaurant.
One policy that caught us off guard was the automatic 20% gratuity added to our bill, which we were told is standard for tables of more than five people. In addition, we weren’t allowed to split the bill per couple, which was inconvenient. I’ve seen similar policies at other places, but usually for much larger parties.
A final oddity: we noticed a strange vibration in our chairs, like the floor itself was vibrating. It was noticeable and a bit distracting.
Overall, the ambiance was good, and the food was decent, but the service was lacking and the experience could definitely benefit from better organization and staffing. Wouldn’t rush back, but it wasn’t a total loss either.