Mike P.
Yelp
If you want to eat overpriced pasties and be treated in the worst possible way, this is the ideal place for you.
I visited with my brother on his birthday, to buy him lunch.
I queued for a couple of minutes behind a couple of senior tourists, who were being rushed by the guy behind the food show case. At that time there was no one else queuing.
I was amazed by the manner in which he was talking to tourists and I assumed that there must have been an argument before my arrival.
The couple paid and left and it was my turn to get a taste of his rudeness.
Without even acknowledging my presence he just shouted "next", I was trying to decide (taking into consideration my allergies) what I could eat.
The guy shouted for the two more times "next" looking at me in a very intense way.
I asked for a sandwich and before completing my order he gave me the price.
I said that I was not finished and I continue ordering.
Every time I paused to make up my mind he would say "was that all" showing that he was annoyed that I was being not fast.
When I finished (I was asked to pay £30 for 6 small pasties and a sandwich) he almost threw at me the card reader, my card is not contactless (apologies) and he showed how annoyed that by eye rolling, I tried to enter my password and he grabbed the card reader saying to me "do you mind??" (meaning that he had to put another password before I would put mine).
That was the point that I reached my limits with his customer service, I told him that he was being rude that this was unacceptable customer service and that I did not want to buy anything from their shop.
Not only he did not apologise, but in the most arrogant way he responded: "it's up to you..."
I immediately left the shop, but unfortunately I had to return because at I had forgot my bank card.
When I ask him to give it to my bank card, he pretended as if I was not there.
I had to ask for the shop's manager (who was not there) and only after five times that I asked him to return me my bank card (!!!!!), he gave it to me.
This is the worst experience I had in Borough Market.
And of course it completely ruined my special day with my brother.
I would highly advise people to stay away from this place.