Portillo's Addison

Well I was bowled over! The Italian beef was positively scrumptious. The fries were hot and perfect and the cheese sauce was perfect. I was excited to eat this meal. I also ate the half hotdog my grandson couldn't finish and it too was delicious. I LOVED IT

This location is one of the best locations to get Chicago Style Food. The customer service was good. I ordered the Chicago Style Hotdog and chocolate cake. The dog was made fresh, hot, and delicious. The chocolate cake was divine and melted in my mouth. I recommend this location. You have to eat here.

I love that vegan options were available! Delicious!

I’ve been going to Portillo’s since I was a kid and visit both the Addison and Villa Park locations several times a month. Unfortunately, the Addison location has gone downhill lately. The woman at the counter has been very crabby the past few visits—rude and short with customers. On my most recent visit, the ketchup dispensers weren’t even filled. I pushed down and it squirted all over my shirt. I told the staff, and they could clearly see it—but no one offered a napkin, tissue, or even said sorry. Then my order came out wrong. I ordered a large Italian beef and sausage combo with cheese, sweet peppers on top, and hot peppers on the side. Instead, I got it in a plastic bowl with no bread, no cheese, and all the peppers thrown in. When I asked for it to be fixed, they just dumped the bowl onto bread, still wrong, and acted annoyed. No dipping, no care. When I asked again, the cashier said, “What do you want me to do? This is the second time you’re complaining.” No manager on duty either. Very disappointing experience. I’ve always loved Portillo’s, but this location really needs better service and attention to detail. When I went to write a new review for Portillo’s Hot Dogs, I noticed I had already left one before. I’m posting that original review again below, along with the photos. Just look at how they responded to my message from before—take a look for yourself.

Portillo's hardly if ever disappoints. Food is legendary. Italian beef sandwich is a known quality. This one was not packed and we did not have to wait in line. Chees fries and onion rings ideally complement the beef sandwich. Overall great experience.

Nobody eat at this nasty place. Serving old re-heated food. Called and talked to someone and as usually nothing was done about it. Next time hire someone who doesn’t check a box and hire most qualified.

Eddie is amazing everytime, definitely deserves a raise with how amazing his customer service is! Always has a great attitude and very out-going! 10/10 service from him everytime!

I was visiting from Texas and was hungry. The food was fine as well as seating and service. There were a lot of dirty tables so we had to find a table clean all the way in the back of the restaurant. My last thought, I can do with or without. It was okay