Stephen K.
Yelp
I placed an order on-line for store pick-up of a pair of waterproof running shoes since the Portland location had them in-stock. I received an automated e-mail right away confirming the order, and it advised that I'd get another e-mail when my order was ready for pickup. Well, after three days of no updates, and my order status showing as "processing", I called the Portland store to get an update. The person I spoke with said the order was ready for pickup, and had been. He also apologized for the "miscommunication".
When I stopped in to pick them up, the employee fetched them for me, and confirmed what was in the bag. All told, I was in and out in probably three minutes. The employee was prompt, but not notably friendly.
The store itself is pretty large, and appears to have a good selection. There's also a running track inside that allows shoppers to try running shoes and give them a good workout.
This is probably the reason that the shoes I picked up weren't exactly in brand-new condition. The soles were visibly dirty, there was a fair amount of debris on the sides, and there were more than a few hairs in the box. This was very disappointing, and I probably should have checked their condition while I was still in the store instead of waiting until I got home.
Parking is TERRIBLE...it's all street parking, and the area is extremely busy.
This store also serves beer, which seems like an extremely bizarre thing.