Tracey
Google
Not only did they fail to ship on December 20 (Thursday), they went ahead and shipped $200 worth of prime rib on a Friday (despite their website saying they don't ship on Fridays, and despite their website saying their packaging protects the product for 40 hours). Instead, they shipped late and over a weekend. They were willing to ship a perishable product that they had packed for shipping on Thursday and send it knowing it would spend up to 5 days in transit (Thursday, Friday, Saturday, Sunday ... delivered 10am on Monday, but with family outings not picked up until late afternoon and brought inside). The meat was barely cool to the touch, and clearly wouldn't be safe to eat. So far, besides having to call 4 times before being told of the service failure, I've emailed 2x looking for confirmation of my credit. I'm grateful to have used Amex - they're the best I've found at dealing with merchants who screw up like this.
The prime rib I bought from a local butcher in TX (after spending time calling and running around on a day I thought my meat from Premier Meats would have been there) was just fine. I'll either go local again or use one of the other high end meat companies that has better customer service to handle issues when things to awry (which they inevitably will) and which understand how to contact customers quickly and with solutions, instead of waiting for the customer cal (Premier Meat) and shipping when their own policy says that to do so will result in a bad product.