Shelby L.
Yelp
A business partner and I decided to try this place out and have our meeting there because we both love crepes. I drove from Cary to Durham to go (a 30 minute drive at the least). I was seated directly and waited for my business partner to arrive.
Once she arrived, we both ordered using our phones. They have a QR Code at the table that you can scan to place your order. When you order, they give you all kinds of options to add to or take away from the components of your crepe. I ordered the Herbivore Crepe and the only change I made was to have brie cheese instead of the goat cheese that comes with it. I had to pay $2 more to have the brie cheese. I also ordered the Salted Pistachio Mocha Latte.
My drink came out first, then my partner's drink. Then they brought out a crepe order and put it in front of me and called it the Herbivore. I took my pics and while I was looking at it I was thinking I did not order sausage or eggs that I could see on the side of the crepe. I cut into it to see what was inside and it was not my order. It happened to be my colleagues order. So I gave it to her.
THe serve then came out with another order which I figured would be mine. But, it was topped with two over easy eggs. I did not order it. The server informed me it was the Herbivore and I responded, I did not order that particular crepe because I did not order eggs, I do not eat eggs. She insisted it was my order and I said yet again, No, that is not my order. I repeated what I did order to her. So she took it back.
She finally came back with a 3 crepe and placed it in front of me then walked away. I looked inside the crepe to see it was feta cheese instead of brie cheese. So, I had to get up and go over to the server and inform her that the order was STILL WRONG. She said to me, no, it's correct. I told her it was nopt correct because I ordered Brie cheese to replace the feta cheese. She then said to me "The chef told me it was brie cheese, I'm almost positive it's brie cheese" My response was "almost positive is not good enough, I'm positive it's not brie cheese and I cannot eat goat cheese so you need to be absolutely positive, not almost!!!! Not only that, I paid $2 more for Brie cheese and I was going to get what I paid for!! At this point I was so infuriated that the server was insisting I was wrong that I would have left the building if I had not driven so far and needed to have my meeting with my colleague.
Finally, the 4th attempt to serve me was made and someone came from the kitchen to place it in front of me. They didn't say a word, just sat the plate down in front of me and walked away! It was however, correct this time.
When I went to pay my bill, I was thinking that after having to eat my crepe after so many errors on their part and my colleague had already eaten hers, I was think they would at least discount me because of all the trouble. But, no, I was being charged full price and they were suggesting a 25% tip on top of it bringing my bill to almost $27. I customized the pay and skipped the tip. This is not something I like to ever do, I always at least do 20% tip. I have children in the food industry and I know they work hard to make their tips. But after the way I was spoken to and then ignored and not even checked on to make sure the food was ok, I was done. I contemplated asking for a manager but I was so irritated and ready to leave after the confrontations with the server that I just said forget it.
After all is said and done, I will never go back to this place. The business owners need to teach their servers how to deal with customers. I have worked in customer service all my life and the customer is always right, even if they are wrong and you do not argue with them. If I was wrong, I would willingly admit it, but I was not wrong. There was no friendliness at all. I know my food (I work in food, I develop recipes, I've cooked for over 35 years of my life!) I know the difference between goat cheese and brie cheese and I know when I did or didn't order eggs!! The server was the worst server I have ever had. Nobody has ever spoken to me the way she did. The kitchen person who delivered the final crepe to my table was rude, and the fact nobody checked to make sure all was ok really rubs me the wrong way.
If you do decide to go there, do so knowing if you customize your order in any way, even a simple cheese swap, you could likely get the wrong order. I probably would not drive that far ever again, not even for a business meeting because my experience was so bad I have no desire to take my chances again.
Edited 2/29/24: I needed to come back and say this places gives you way too many options to customize the order. If someone messes up in the kitchen on someone who should not be eating something - and then the server insists its correct when it's not, someone could get very, very sick. The employee behaviour yesterday was completely unacceptable.
