Kamryn W.
Yelp
My husband and I have been visiting Primavera (what we lovingly call "Pasta P") for years. We have always thought of it as our local staple comfort- consistently great. Both good and bad times have been spent under this roof, and in the ultra bad times quite a few DoorDash orders have been made.
It appears that ownership changed- I've been told by an employee that it was taken on by the former Albatross owner, but that's unconfirmed hearsay.
However, there is an uncanny resemblance to Albatross in the new stunning aesthetic and decor... but unfortunately quality of food and service does not align (which is frankly why Albatross didn't last).
Visit after visit, the food and service has declined over the last year plus. More times than not, we have tried to stop by only to be greeted by a locked door when the restaurant was supposed to be open.
Our visits have declined as the dependability of our beloved "Pasta P" even being open has drifted away.
Unfortunately after our latest experience, I think our time has come to end our visits.
We came in at 5:30 on a slow Friday- we placed our orders and then we waited..... and waited........... and waited. Personally, I enjoy waiting for my food to come at a restaurant- I probably have more patience than the standard patron. My husband and I are workaholics and this kind of quality time does not come often. I enjoy a delay in my food being served because it means more time enjoying the moment.
However, this wait was so bizarrely long that I thought that our food may have been delivered to the wrong table.
After almost an hour, our server stopped by to let us know that our food would be right out... Perfect! It wasn't lost!
Five minutes after that, another employee stopped by to apologize to my husband because the special of the day that he ordered was "sold out" and asked what he would like instead...
Over an HOUR after ordering??????
To be blunt, that is so beyond unacceptable that there is no excuse to explain it... we were honestly speechless.
After a moment to process, we asked to cancel my dinner order so we could leave and I could make us a quick dinner at home. The manager made us wait another 5 minutes for the bill so he could apologize beforehand and let us know that he paid for the $10 side Caesar salad we shared during our hour long wait... great?
To add insult to injury, when the bill came the tip breakdown was based on the original bill total (before removing my husband's dish that was "sold out" an hour after he ordered, before removing my dish that we canceled, and before removing the $10 Caesar salad that they covered). This made the tip well over double of the services that were actually received!!
I am no Karen. I have worked in the customer service industry for 14 years and I am the last person to give a hard time to someone in the service world... Franky, I give Olympic sized swimming pools of buffer to those in the service industry because I absolutely understand. However, this was so grossly mishandled that my patience buffer has been capped.
To forget an order, make the table wait an hour, not comp the meal, and then try to trick us into a higher value tip? No way. I am out.
We will cherish our memories of you "Pasta P", but this relationship is no longer working for us. I think it would be best for us to part ways, and we will cheer you on from afar.