David L.
Yelp
Subject: Disappointing Experience at Prime & Proper
I feel compelled to share my recent dining experience at Prime & Proper with you, as it unfortunately fell far short of my expectations.
I have been a patron of Prime & Proper for the past two years, and with each visit, my disappointment seems to grow. On my most recent visit, May 23rd, the decline in both service and food quality was unmistakable.
Although I must commend Jason, our bartender, for his exceptional service, I cannot extend the same praise to the rest of the experience. My party and I encountered prolonged wait times and inaccuracies in our orders, which only added to our frustration.
Despite ordering what should have been a culinary highlight, the Cowboy Ribeye, priced at a substantial $95, I was served a steak that was practically well-done, accompanied by undercooked and poorly prepared mushrooms. Regrettably, my friend's Whole Lobster Risotto fared no better, being excessively salted and lacking the expected refinement.
While I appreciated the gesture of apology from Lawrence, the manager, and the complimentary appetizers and drinks offered to remedy the situation, I couldn't help but feel that such missteps are unacceptable given the premium price point and reputation of Prime & Proper.
It pains me to say that I cannot justify returning to Prime & Proper in the foreseeable future. Even as someone who has previously recommended your establishment to friends and colleagues, I find it difficult to overlook the significant disparity between cost and quality that I experienced during this visit.
Unless there are drastic improvements in both food quality and service, I regret to say that I will have to explore other dining options in downtown Detroit.
Thank you for your attention to this matter. I sincerely hope that my feedback can contribute to the ongoing refinement of your establishment.
Warm regards,
David