PRYSM Chicago

Visited from out of town for Transitions on New Year’s Day. First impression is that I’m unimpressed/some people and characteristics soured it, but some staff was lovely. Early morning it was packed like sardines. Facing the stage downstairs, I was halfway up on the right and a security guy tells us to keep it moving forward. I’m sober, trying my best. It was too packed to move/some “owl” eyes were not moving, stopping me from getting further up to try to make nonexistent room. A minute or two later he repeated himself then said to me personally he “hopes to not see me the rest of the day”. Unimpressed. I had previously vocalized I was trying but couldn’t then was singled out for something out of my control — nowhere to move without shoving or pushing in a place that was likely pushing the maximum allowed capacity. Between this specific staff member and being packed like sardines, not a fan. Credit where credit is due: the bartenders were very friendly. Additionally at one point my girlfriend needed feminine products, asked the bathroom attendant, who just stared at her after being asked multiple times. I approached the man holding the fort down inside by the window where they took our tickets. He was very friendly and sincere and the wonderful woman at said “window” area got me what I needed for her. They made a lackluster experience a bit better and improved the morale we were feeling — a big thanks to them for the help and cheerful mood on a crazy day. Thank you. Side note: drinks, even shots, are quite pricey, but was willing to pay for the convenience.

I such a big fan of Ben klock, none of my friends could go with me to his show at prysm the last Monday so I decided go by myself . Ended up having too much fun and too much drinks . The female security Layah was aware enough to realize how drunk I was , she kindly helped me . I did black out don’t remember lot of things but I do remember she have me taking a seat and helped me order an uber. I got home safe wondering how I got home and then she texted me to make sure if I was safe. WE NEED MORE PEOPLE LIKE LAYAH! 🥰😭 she deserves the best. Tnks prysm / auris presents for making sure you hire smart - kind people in your club.

Excellent venue and even better staff. I went for the first time on a whim on a Friday night and had a good time but the exceptional service from staff and security (especially Bravo) made me come back the next night on Saturday, and I had an amazing time. And I will be back! Edit: I had to come back and add that I cannot express how fantastic security is. Everyone is super respectful and friendly. I always have a great time here. Shout out to Ray, Eduardo, Rah, Row, Elijah, Antonio, and JC. They are top notch! Without these guys, it just would not be the same.

***Important information for anyone considering this venue*** Poorly managed venue. Do not spend money here. We bought tickets labeled “Entry Before 8pm (No Re-Entry).” Nothing in the purchase process or on the receipts stated that entry would be denied after 8:00pm or that the tickets would become invalid at that time. We arrived at 7:40pm, but the line was held outside and no one was allowed in until around 8:05pm. No announcements or instructions were given. After 8:00pm, staff told us our tickets were no longer valid, refused entry, and stated that we would need to buy new tickets if we wanted to get in. Staff at the door gave conflicting explanations and said they were following instructions from management, while also indicating uncertainty about the policy. This reflects poor internal communication and unclear procedures. As a result, we received no entry and no service, lost nearly $400 in tickets, and spent over $60 on transportation. The way this policy was applied, especially after holding the line past the cutoff and then directing guests to purchase additional tickets, appears predatory and misleading. We have submitted refund and chargeback requests based on non-delivery of services and inadequate disclosure of entry conditions.

Avoid this venue. We arrived with valid tickets at 7:40pm, but the line was kept outside and no one was let in until after 8:00pm. The bouncer told us “I’m not going to argue with stupid” when we asked if there’s anything we can do about our tickets. The staff at the door gave different explanations and seemed unsure of the policy themselves, saying they were just following what management told them, although we were unable to talk to management ourselves. Nothing during purchase mentioned that admission would be denied after 8:00pm or that tickets would be voided. Nor did the purchase inform us the earliest time we’d be available for entry, and we were unable to find such information after the fact. The whole situation reflects poor communication and very questionable business practices with a staff who are stressed beyond professionalism, and the inability to solve issues as they arise.

Had an incredible time at Prysm! Both opening for Joris Voorn and just taking in the energy of the night. The crowd was amazing, the sound and production were on point, and the staff couldn’t have been more welcoming. My family came out too and were treated so kindly, which really meant a lot. Easily one of the best venues in Chicago — can’t wait to be back!

Last weekend, I visited Chicago with a friend in a wheelchair. Our experience at Prysm was WONDERFUL. When we arrived, we were greeted outside by 2 men who welcomed us and were most accommodating in helping us get inside.During the night, the staff was professional and friendly with everyone. The music was great and kept everyone dancing all night. Prices were reasonable.

I hadn’t been to Prysm in 4-5 years and ai forgot how small it is inside. Bravo is my favorite bouncer! He’s always really nice. We went to see James Hype and it was an amazing set, the light show was also great. My only complaint is HOW LOUD it gets! I am a club kinda gal but this was like so loud you needed to have earplugs. We stood in the back on the main floor near the bar because it was the only way we could hear each other… but even then we were SCREAMING into each others ears just so we could hear. I’d recommend earplugs if you’re going! Great DJ’s, great bartenders, and great light shows.