Anthony C.
Yelp
TLDR: Save your time and money and check out other activities in Brickell instead.
The service here is practically non-existent. We decided to check out Puttshack in Brickell because it's new and trendy, but unfortunately, the experience fell flat. While we did enjoy about 15 minutes of fun on the putt-putt course, the pricing is outrageously high for just 9 holes. To make matters worse, the Emerald section was closed, even though we along with 10 other parties were pushed to this course after booking the reservation.
When we arrived, there was something blocking the way to the Emerald section, but there was no guide or signage explaining that it was offline. I only found out it was closed after asking for help, which was met with a dismissive wave--no verbal communication whatsoever. When I finally walked all the way to the other end to speak with someone else, the response was condescending. They essentially told me I should have known better and that the system was supposed to reassign my reservation. After waiting in line for 15 minutes, I was told they actually had to manually reassign it, but the entire interaction left me feeling belittled.
The lack of organization and poor customer service here is astonishing. For a place that markets itself as a premium entertainment spot, the experience was anything but. It's no surprise that this location has been getting such poor reviews.