David C.
Yelp
At the Q&C Hotel Bar New Orleans for the week.
The good: Room was upgraded before I arrived. Acknowledged when I checked in. Upgraded during check in back again due to an issue that is the process of being resolved - crossing fingers. Food and Beverage credit and breakfast options provided vs points. F&B and breakfast taken. I know, it's NoLA and the food here is amazing but 1000pts vs 5 days of breakfast seem like a no brainer.
Update on the good: breakfast was cooked to order, not just continental. Was limited menu, about 5-6 breakfast choices from an omelet, to chicken and waffles, to a breakfast sandwich. Well worth about $30-35 daily, so all good there.
They fixed the room rate issue at checkout. Thanks to Vanessa "seafood"!
Location is awesome! Walking distance to everything. Just a block from parades and great restaurants, parks, etc. Only a few blocks from river walk, Bourban St and French Quarter. Service was awesome and will be back again.
The bad: my reservation was cancelled the day of arrival without anyone trying to contact me. Called the Bonvoy line who was helpful, but could only book a room at the current rates. Discounts were better than what I saw on line, but not as good as my original rates. The hotel cancelled because my card would not process, but why did they charge the full amount upfront before I even arrived? That's a first for me. Ended up my card was being used without my knowledge, so my CC company was doing the right thing. So I booked the more expensive smaller room since I needed to catch my flight, but called the hotel right after. They told me what happened and said they can fix it if I send a new CC number. Ok, no problem, but why didn't they email, chat (already asked for late check out, so was on chat after check in on line) or call me first? Anyway, did that while trying to board the plane and hoped for the best. I arrived at the hotel very late (about midnight) and the person at the desk was very friendly and helpful but charged the higher amount even after he said he saw the original reservation. Once I told him, he said he would fix it and still waiting as I don't see any adjustments on my card. Going to be patient as it's nuts here for Mardi Gras, but the cancellation without checking my back up card or contacting me was a bummer.
Update on the bad: I asked everyday and was always told nicely the rate would be handled, but no one said a word and no changes to rates on app/online. Didn't spend a lot of time, just went to the desk when walking in or out of hotel when not busy, but would have been nice to be contacted by the GM who cancelled my reservation to make it right.
Thermostat and heat/cooling system would only run cold or hot. Let front deck know daily and was never fixed so it was either too cold or too hot. Thankfully weather was decent enough that it wasn't too big an issue, but still an issue.
Rooms are nice and it's a great location. Hoping for the best, but going to enjoy the stay regardless. Will deal with it after tomorrow when the crowd and stress dies down.