Patrice S.
Google
My family has supported this business since its very beginning. Over the years, I overlooked the outdated décor and unpleasant atmosphere because I wanted to continue supporting a local establishment. Unfortunately, after my experience this morning, I have decided I will no longer support this business in any capacity.
Last week, I called to inquire about ordering three dozen chicken wings for a small holiday staff party. I was quoted $117 and was specifically told to call the day before so the order could be prepared. I followed those instructions and called today, only to be placed on hold for 12 minutes without any acknowledgment before I eventually hung up.
When I called back, a woman answered. I politely asked whether they sell chicken drumettes or only whole wings, explaining that the order was for a small staff party. Before I could finish, she cut me off and told me I needed to come in for catering. I clarified that we were only eight people and were simply ordering wings. She interrupted again and handed the phone to someone named Luis.
I asked Luis the same questions, and he immediately told me he “couldn’t do it” and that I had to come in. He then asked how I planned to pay. I explained that payment was not an issue—I was calling ahead, as instructed, to confirm pricing and preparation. His tone was dismissive and rude, as if I had done something wrong, even though I remained polite throughout the entire interaction.
When I told him I would order from somewhere else, he replied, “That’s fine,” and hung up on me.
After decades of loyalty, I am shocked and deeply disappointed by the lack of basic courtesy, professionalism, and respect. This restaurant is dirty, run-down, and now clearly unconcerned with the customers who helped sustain it for years.
M&M will be my go-to moving forward—the food is better, and the customer service is far superior. For those who may not know, this location was purchased by cooks from the original Carson M&M’s after M&M moved. Sadly, it feels like they have taken advantage of long-time customers ever since.
I will be encouraging my family and other Carson residents who have supported this business from the beginning to consider supporting M&M instead. It’s just one block north, with a much better atmosphere and significantly better customer service.
R&R, I am greatly disappointed by the unprovoked and disrespectful way I was treated. After decades of support, this experience was unacceptable.