Ralphs

This was my second time in the US. In Florida I really liked the fresh sandwiches from Publix, and these are definitely in that same category. This patient employee (I believe his name is Nicholas) took his time and made this amazing custom-made sandwich for $7,99. Very satisfied!

Check out the clearance section in the back by the bathrooms. Great way to shop at any grocery store if youre on a budget. Right on Sunset which there is plenty of parking and the best part is you can park there over night without anyone bothering you. Just don't make a scene or be too loud because it's on Sunset and you're going to be seen from every direction since the lot is nearly empty. And not to mention there are not too many cars driving around at that time.

The "Rock n Roll" Ralph's is the worst grocery store i have ever been to. Very little selection and frozen foods have obviously been thawed and refrozen. The pharmacy has very little in amounts of over the counter selections. It's convenient to me and that is the only good thing about it!

My experience was a little upsetting while I was in line I noticed the cashier (Robert)getting a little agitated with a customer that was told by another Ralph’s employee to wait in front of his line to be helped which she did then Robert was having a whole tantrum because of the customer being where she was told to wait , okay no problem… it’s my turn to be helped by Robert he instantly gives me attitude, I calmly explained what I needed (it was coffee) I told him where on the shelf it was and which item I wanted exactly he rudely asked “what brand!” Which I was getting ready to tell him I watch from the check stand as he grabs the wrong one so I walk up to the coffee case and tell him which one it was he starts mumbling under his mask making me feel super uncomfortable he says “I asked you what brand” I told him it’s Nescafé and I told him that that’s why I told home where it was exactly he starts nearly screaming it’s not Nescafé!!! Trying to have a back and fourth about it like he was with the young lady, we get to the check stand so I can pay he throws his little coupon paper and his clip board under the pin pad by me,I got cash back and when it was time for him to give me the money and my receipt he threw it at me I asked him if he was feeling ok he replied ” not any more “ As I was leaving his check stand he mumbled under his mask “F’ing dishwasher”… I’m an executive Chef and my chefs coat I was wearing literally says “executive”, this gentleman ROBERT should be in the back un loading trucks not with paying customers ..

I visit a Ralph's grocery store almost every day or every other day to keep up with my consumption of fresh raw veggies. Stores often run out of things, which is why I love being less than 3 miles from 3 Ralph's stores. I'm certainly going to find what I'm looking for; and that makes all the difference when it comes to convenience.

Today I bought Zenshi Big wave poke bowl salmon and tuna. When I opened the container the fish was smelly there were three microscopic pieces of tuna, the salmon was inedible and the chunks were fatty, just a few poorly cut with the skin still on. No avocado but two slices of cucumber on a bed of soggy salad and the majority of the full dish was rice. I ended up throwing out 90% of it a disgrace. Often in the past I’ve gotten the same bowl and it was always good.

I am a traveler and had to stop in to get a few things. This is by far one of the worst trashy grocery stores I’ve been too. Bathrooms aren’t kept clean and there was no toilet paper in my stall and the trash cans in each stall was overflowing. I would not buy a lot of groceries here if I lived here. They say service dogs welcome but almost everyone here was bringing their dogs in. I even saw a couple of men casually let their dog piss all over the things outside of the store and acted like it was okay and then went inside and no one stopped them. Who knows what was pissed on inside of the store. Yuck. I’m glad my home store is clean.

Ralps on Sunset has truly become my go-to destination for all my shopping needs. It’s not just a store; it feels like a community hub where everyone is welcome. And let me tell you about Lorena, the cashier she’s an absolute gem! Her patience with customers is remarkable, and she has this incredible ability to zip through transactions with a smile. I’ll gladly wait in line just to have her ring up my items, No matter how busy it gets, Lorena’s exceptional customer service shines through, making every visit a pleasure. If you’re looking for a fantastic shopping experience, Ralps on Sunset is the place to be, thanks in large part to Lorena and whole team unbeatable service.

PHARMACY: MARYANN AND LYLAH (both superstars!) Getting vaccinated is no picnic, I think most would agree. However, my experience this morning at Rock 'n Roll Ralphs was awesome. Lylah did a great job getting approval from my insurance company while MaryAnn painlessly inoculated me with the Covid and Flu vaccines. If you need a vaccine, this is your place!

I've grown to dislike Ralphs because the store has become cutthroat. I mean, you can't find any deals like before. It's like they are pinching every penny they can get out of you. Go to buy broccoili and the stems are six inches long and a small crown....and it's almost 3 bucks a lb. Bakery markdowns for instance, stale bread that sold for 4.99 gets marked down to 3.87.....for stale bread! Same for the meat dept., brown meat gets a small markdown, maybe a dollar off.....why bother? Everything is expensive and the quaility isn't great.

Really bad experience I was overcharged for strawberry- $4.99 instead $2.99 I came back and was told That it should be digital coupon. Store manager Salvador Gomez took pack back, Refunded money and ignored me. When I've asked to repurchase it and presented my phone he was not able to scan it and rudely asked me to wait - and next customer had a full cart of groceries to scan. Finally I went to another cash register, wait in another line and pay correct price. Horrible experience with ignorant management And another obstacle- why Ralph asking customers to jump through the loop with digital coupons- not everyone is tech savvy and not everyone has iPhone

Good store with normal choices. You can use coupons and often they have discounts . Recommend

I have been shopping at this location for the past seven years and have always brought my service animal with me. Unfortunately, today one of the managers, Michael, stopped me and asked about my service animal. I wanted to show him the paperwork, but he insisted on knowing the specific purpose of my dog as a service animal, which I find very private and did not want to share due to its connection to my health. He insisted that I answer his questions before I could continue my shopping. This made me feel very uncomfortable, and I did not appreciate his attitude. I believe he should focus more on the many harmful individuals walking into the store and taking things without paying, as well as the cleanliness of the store, instead of upsetting loyal customers. This was a very poor decision for a manager.

The store was fully stocked and had everything we came in for. Lorena G was kind and made us aware of a wine sale going on and even took the time to show us how much we saved on our transaction. Thank you, Lorena!

Today I bought Zenshi Big wave poke bowl salmon and tuna. When I opened the container the fish was smelly there were three microscopic pieces of tuna, the salmon was inedible and the chunks were fatty, just a few poorly cut with the skin still on. No avocado but two slices of cucumber on a bed of soggy salad and the majority of the full dish was rice. I ended up throwing out 90% of it a disgrace. Often in the past I've gotten the same bowl and it was always good.

Standard Ralphs, easy for a quick pick up for some goodies before a party with friends, and I like the parking split situation with several elevators from the west entrance. Security guard in the front and an intuitive set up for entry and exit, and the layout is very familiar. Bathroom is at the end of aisle 6 in the back!

I went to checkout at at the first lane with about 10 items. Valerie a manager there was very rude and said the self checkout was open. She said it in a nasty tone and several times until she made sure I didn't feel welcome. I'm not sure why you are working somewhere with such a bitter attitude. But I will give me money to another grocer instead.

This is a wonderful Ralphs. My closest Ralphs is in Doheny and Beverly. It's really a minimart. The next closest is in Westwood. It's geared towards the college students. So the Ralphs on Sunset was a great find.

Sorry for a negative review, but in all honesty - this place has become a total disgrace!! Years ago, the store was my family's favorite place to shop. But then, things started to roll downhill. And today, this Ralphs store can be summarized only as: chaotic, uncaring, miserable, and understaffed. How can the management completely drop the ball - is truly beyond me! Zero customer service, the entire (!) self-checkout section is being shut down regularly - without a good reason, which causes long lines. Checkout registers are always understaffed. When I dared to inquire from an employee about why an entire section is regularly closed, she became extremely defensive and rude. Which, sadly, just proves the degraded state of this store. On top of that, they recently revamped their store acoustics, that now their so-called "music" keeps blasting nonstop. (It's not a bar or a nightclub, duh!!) Needless to say, I've attempted to contact the store manager via email multiple times (I included my phone number and other contact info, as I wanted to get engaged in an open conversation, to make things right), -- but all my emails were disregarded. Well, congratulations, Ralphs! You are now in the Hole of Shame! A true embarrassment for Hollywood. That's it. Goodbye. Ralphs!

The first time I went to rock n roll Ralph's it was with my two pitbull mixes. The last time I went I had just spent three hours hanging out with them and only smelled like pitbulls. By a lot. I figure it's God's spiritual armor protecting me from anyone messing with me every time I come here. I am very fine with people staying six feet away from me for those reasons. I don't need to make friends in East Hollywood. Not only that this one doesn't have sales like La Brea does, to me. The parking is not the greatest either. Technically this is one of the closest Ralphses to me but I think twice about going. I just assume no one shopping here is entirely sober at any time of day.

A stop for water and a breakfast bagel or something similar. Large Ralph's in the heart of Hollywood. It had all of our needs. Large parking lot and Wi-Fi.

The people are friendly. The deals are the best when using the app and you can look at the "weekly digital deals". They are usually in stock for what I need.

Located nice and close to my house so it's very convenient for me. They carry some specialty Paleo and keto items which is fantastic. Store is pretty well organized and pretty much clean. My favorite part of this location is that most everyone that works there is very helpful and friendly! Jose is a great manager. Bathroom is usually pretty clean too. Lots of parking downstairs and upstairs. The only downside of this location is there are a lot of vagrants in the parking lot trying to bum from you, other than that 5 stars!

The Ralph's on La Brea Ave & Fountain Ave is closer to me but they won't let anyone in after 12:45am so I'm forced to drive an extra 3 minutes to this Ralph's who kept their doors open all the way till 1am like they are supposed to. Took off one star because they were out of stock on a lot of stuff but also had more options when it came to other things. The cashier was very dumb tho. The total was $81.80 and I handed her $102 to get back a $20 bill and she stood there for a good 5 minutes with the money in her hand and couldn't figure out what the hell was happening. Then she gave me my $2 back and gave me $18 in change. Like ‍‍

Bad customer service . Rude cashiers. worst experience ever. Especially that Asian cashier has a bad attitude and ruined my day for nothing!!! Ughhh

I've gone to this store for years. It's close and I know where everything is. But I cannot tell you how many times I've seen expired things in this store! Like I generally check the labels so I've seen expired string cheese, expired almonds and now pretzels. It's my own fault for not checking this bags label but my god. I've never been to a store with this much expired food.

Security guard Payne was very helpful when I needed help with the DMV kiosk. Thank you

Rock n roll Ralph's still rocking! I used to come here during the pandemic when the lines were long and the food lacking. I came super early on a Saturday morning, very few people in the store, most of the shelves were stocked, I found everything I needed quickly. They even have the evasive mission zero carb tortillas! Only two lanes open so I went to the self checkout. Super fast.

Worst ever. Beware of ANYTHING on sale. Especially "managers special". I've bought so much rotted food here over the years. Opened containers, contaminated foods. I only kept going back because I live nearby. I just got home to make dinner, cut open the "fresh" lemon I bought and it was dried up and rotted inside. This place is a disgrace. Absolutely disgusting

This place is known as Rock n Roll Ralph's. It used to get the influx of clubgoers after clubs closed. Not the best location because it's crowded to the point that it's uncomfortable to shop and the lines are long. If you need assistance, good luck finding someone to help you. There are lots of parking spots and you can also find parking on level 2.

I was on hold in a call to customer service when I decided to drive to the store, hoping they would pick up to tell me if a service I needed was there before I arrived. 14 minutes later, I was still on the call when I entered the store. I entered and watched a few people entering and leaving the customer service desk upon my arrival. Phone is ringing crazy. Ignoring calls. Place seemed chaotic.

Cashier charged me for 40 bags on purpose..(I looked at my receipt after i got home) I called the Ralphs/Kroger customer service..they said they couldn't do anything about it. The store manager was contacted by customer service and never responded to compensation or to explain. I called several times, Store manager refused to investigate or refund my money. This Ralphs location has a reputation of sneaking in added charges. The Service is horrible...1 cashier, 15 people in line. La Brea & Fountain is better.

I give this place 3 stars for the very nice cashier alone. Otherwise, the store is dirty, lights in freezer/coolers were out, and nobody answered the phone the times I called the store. The homeless that linger around near the outside of the store and the various sketchy people I saw in the store isn't necessarily the fault of the store though, but wow...

Reminded me of a Albertsons back home and with Boar Head deli products we love. We were able to get what we needed while In town and used self check out.

I do like the new look and feel of the inside of Ralphs with dark wood. Also they have a DMV kiosk which made things easy for me to get my registration sticker. Over the weekend, I came here to get something to eat. And like most supermarkets, there was a man outside asking for food/ money. Inside the Ralphs I asked a manager if they could call 211 to get help for this person and other homeless people. They told me that this is not something they do, that there are a lot of homeless people begging outside their store and told me to make the call myself. I thought this was a really inhumane reply. It does not take long to call 211. Also, we are talking about human lives here. They are hungry and need help. They probably go to supermarkets to ask for help hoping to get extra food. Supermarkets have to deal with freshness and getting rid of older items all the time. There is a LOT of food waste happening at grocery stores when certain items can be given to those in need. Plus large chains like Ralphs are also connected to food banks too. All it takes is a little human consideration, like making phone calls and making sure to connect the dots so that people get the help they need. Calling 211 for homeless people to get resources is such an easy thing to do! I bought the man outside a cheese bagel and a bottle of water. I talked to him. He said he has a place to stay, but no food. Because he does have shelter, I told him to call 211. However, because supermarkets like Ralphs have excess food, are connected to food banks, have managers and workers who do have the ability to call convenient resources like 211, I feel it is a shame for people to choose to do the bare minimum required by their jobs and do nothing when it comes to human lives right outside their building. When you can do something to help, just do it.

While the lines were back to the back of the store right now 9:10 pm 12/23 the employee with the blue hair and black leather outfit wouldn't even speak to the customers in line asking could she check us out with one item standing behind people doing hundreds of dollars in grocery shopping while she went around the store and came back to open a register to pay for her items one by one multiple times . Wouldn't even speak to us just nodding and waving her finger like we dogs . Tacky as fuck

For the first time, I went to Ralphs in the morning around 9:30 a.m. I bought milk and coffee, and as I was trying to pay in aisle 6, I realized that the card I used was short by $2. I told the cashier I just needed to get another card from my wallet, which would take a moment. The cashier was An older Hispanic man getting impatient. He pointed to the line and, in a frustrated tone, said, "You see this line? I can't wait." He seemed angry, I told him to relax, explaining that I just needed a couple of minutes to grab my other card.Then, he raised his voice, saying, "You see the door? I'm going to kick you out of this door." He even picked up a coffee cup and said, "You see this coffee? I'm going to hit you with it." This felt genuinely threatening. I couldn't believe he'd react that way over such a minor delay, so I asked him to calm down again.When I called for the manager and explained what happened, I was shocked by their lack of response. They didn't speak to him or even address the issue, leaving me feeling disappointed and unsupported

I like this place. Meat department and deli are really good for a quick bite. But they don't have bean sprout surprisingly and I don't know why. Hope they can fix the broken elevator as soon as possible. Parking upstairs is always vacant and it seems many people only know ground parking.

The store was on the local registry for sick employees with Covid so many times, and now 18 months into it they are not enforcing the mask mandate at all. Done with this place. I'll drive 10 minutes and go to a better store.

This store annoys me so much. Ralphs in general. With this rewards system bs. I just moved walking distance away from this store so at times I will go here instead of drive to Trader Joes. There will be a tag with a price, then another price, then when you get to the register there is yet another price. When you talk to the customer service rep they won't go check it for you they just say well that is what the register is saying. They make no effort to honor or check the price that is claimed on the tag next to the product. I work at Tj's so I am bias to great customer service and how to treat customers. It annoys me that there are these reward system crap savings when you have to fight to save a dollar. I ended up leaving the things at the register and walked out. Its a disappointed because this store it literally walking distance from me but not worth the effort or runaround with the price discrepancies and the uncooperative staff. There are two stars because it is walking distance and I did end up buying ice cream that wasn't on sale and limes one day that I didn't have to worry about the price.

Tisk tisk !!!!!!!!!!! Only go here if you need something. So many other better grocery stores !

The employees there are always so awesome. We got to the seafood/meat bar just after it's closing time so we sought the help of the closest employee we could find. They were lovely and made sure we were still able to get what we needed from the meat and seafood dept. Rock n' Roll Ralphs is also where all the action is and always has been. It's a beautiful thing. The people who write bad reviews for this place should talk to the manager within

Visited Ralphs on Sunset Blvd today. I questioned my bill at checkout because the total seemed off. I wanted to be sure noting was duplicated. We hear too often of prices not being correct in many businesses. It is best to be sure at the point of sale to avoid issues. I questioned the cashier that the cost was higher than I calculated. She said she did not know why. I asked to review the system before I paid. She refused. She said she could not. She lied right there. I have had it checked in the past. She just stood there. I said to get the manager. She yelled at me. Manager came and we reviewd the ticket simple as thay. Problem solved. This cashier was nasty and makes the entire team at that store look bad. I have never seem someone here as rude as her. If she can't deal was people anymore perhaps she should switch departments so she can reflect her poor attitude.

The pharmacist Lupini that was working on Sunday, May 29th, 2022 between the hours of 5:30pm and 6pm is horrendous and absolutely disgusting to deal with when you are in a health crisis and need assistance. I called over earlier that day around 5:00 pm to confirm that there was a prescription sent over from Urgent Care. She said that there was not. Two prescriptions were supposed to have sent over for a critical staph infection that I was diagnosed with earlier that day. I had to get on the phone and try to track down a medical provider on this holiday weekend to get assistance, which took me 20 minutes. At that time, I came in and was dealing with Lupini face to face. She told me that the doctor prescribed the wrong prescription quantity (for an ointment) and she needed to speak to a medical provider in order to get the correct tube size. I give her the number to the medical provider I was talking to at my doctor's office emergency call center, but she failed to get an answer and was hustling me out of the pharmacy, saying she's closing (before actual closing hours), and to come back/call in the morning, being Memorial Day, Monday, March 30, 2022. Great. So I can't get the medications I need. The next day, I call and call and call. The pharmacy doesn't answer. I call the store. I ask the automated attendant phone system to speak to a manager. No answer. I ask for customer service. No answer. I'm going in circles here at this point and have been calling from 12:30-3pm. I have to drive 20 minutes down the hill in order to speak to someone face to face. I get there and the manager, John, tells me that the pharmacy is closed today, being Memorial Day, and doesn't know why she would have done that. At this point, I am livid and fumes are coming out of my ears. It's been 23 hours now since I needed this medication and this inept pharmacist, Lupini, has me running in circles, chasing my tail, telling me to come back on a day when they are closed to get the prescription I NEED in order to turn this infection around. Moral of the story - DO NOT PUT YOUR URGENT MEDICINE NEEDS IN THE CARE OF RALPH'S. They do not care about patients, or at least this Lupini chick doesn't care. She just wanted to shut down and get out on time for her weekend to start, and will spin you and your health care around in circles. I am filing a complaint with Ralph's corporate, the BBB, and whomever else I can against her.

I've been going to this store for about 10 years now. Boris used to be the manager here and he was great but sadly he retired. The store suffers from a lot of theft and issues from local homeless camps but Jose, the manager, does a great job at the store. He gets to know his regulars and he's helpful when you have an issue. The staff are great and I always enjoy chatting to them during checkout. The people leaving bad reviews need to look in the mirror and have a word with themselves about how they view the world.

Great market,with wide Varieties to choose from in fresh meats, deli, vegetables, and freshly prepared heat and eat meals.

For the compact high traffic area this store receives? They do a good job keeping the place clean and stocked. I'd give a 4 star but man I had to use the bathroom and it was disgusting. Yes I know there's a lot of homeless and dirty people in the neighborhood but I'm sure the revenue from the other 90% of its customers is ample enough to pay for a cleaner consistent bathroom. All in all. Everything else is what you expect from a market in the US. 3 star service. We waited at the deli counter for 10 mins and no one said anything to us. The checkout lines were also slow. The usual. I'd almost give 4 stars but sprouts and Trader Joe's were spotless and both places we were asked if we needed help looking for something while shopping. So they get the extra star in my rating.

Thursday.... 11am, just two cashiers available, staying in line for 30 min already . Worse management ever

I wanted to a moment and say how truly impressed I am with the level of service I have been provided today by Delia in Floral! Thank You So Much you made my day! -Christian

I waited around the Hot Deli Department i know slot of customer service I know you should never let customers just wait to be helped instead of slicing meat or stocking up ! They just looked at me so I walked out !!

The customer service at this store is absolutely horrible. They have no respect here. The lady who is so called manager. who runs the cash register in the morning is so nasty and rude. Some older Mexican woman. She is never nice. Never smiles always angry short worded and very rude. Disgusting way to handle customers. And she moves so slow it makes ZERO sense. please hire younger more vibrant people PLEASE. this place has turned out to be a horrible Ralph's.

God has forsaken this Ralph's location. Go for the rock & roll theme, leave for the hot mess inside & outside. Every time I go a man asks me if he can fix the bumper of my car. Why? If I needed this I would go to a mechanic, not Ralph's. Has anyone else seen this man? Once I was on crutches and was berated by a man for taking too long to get across the parking lot. The produce selection is nice!

I am floored by the GREAT experience I had today. I live a couple of blocks down and this is my weekly store. Brian is always very helpful and kind. Today, I had a huge backpack with groceries as I bike to the store. On an impulsive buy, I got a BBQ and while I was dragging it through the parking lot on my way home a kind lady stopped as she was driving a truck. She asked me if she could help me drop off the bbq at my home! It was none other than Kat ( with dreads) who works there. This amazing gesture of going above and beyond will keep me as a loyal shopper. Thank you Kat!!

Love Ralphs, I come here at least 1x a week. always clean, there's security, lots of parking .

If you feel like picking up a deadly virus with your groceries, this is the place for you. If you don't, go elsewhere. I've occasionally shopped here for 10 years, and am done. Though they have security, they did absolutely nothing about a completely unmasked woman (who also had a dog, which is also not allowed). She was in the checkout line next to me, and I asked my cashier about her being unmasked. My cashier noted the maskless woman is a regular, and always gets away with it. I asked the security guard about her, and he said his role is only to get involved if a staffer asks the person to mask and there's then a need for his assistance. No wonder they've had dozens of employees get COVID. Management doesn't give a damn about protecting them or customers from virus-spewers who violate public health code. (L.A. County has a mask mandate now. And hospitals are overburdened with medical staff burnt out. These policies are destroying life as we know it and the medical system we all depend on.)

First time at this Ralph's. I only came in to use the DMV kiosk for my registration renewal, but I ended up buying a bunch of fresh flowers. The flowers cost more than they do at Trader Joe's by about $1-$2, but they were nice and fresh. Used the self service checkout and it was quick and easy. There is a lady that helps when needed and sanitizes the area when customers are done. There's plenty of free parking in their lot. COVID Update: Sanitizing wipes available at the entry and exit points. One exit is for entry only and the other is for exit only.

This review is for the manager named Salvador with the black Ralph's shirt ! I came in today for some quick grocery store run and unfortunately my face mask was dirty so I asked him if I could please have a clean one and he said yes go get one on the entrance but then I turn around and see another girl "white girl" walking in without a face mask and he immediately takes a clean face mask out and hands it to her ? I'm sorry but that's so rude ! I feel discriminated for being a a Latina woman why wasn't I treated with the same customer service ! I will be taking this to corporate Also when I seen him hand her a mask I ask him oh I didn't see any can I have one And he reply's " no where's your mask " Then I replied it's dirty I need a new one and he rolled his eyes n finally gave me one I'm sorry your job is I. Customer service get it together !