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BEWARE: there's a construction going on at the pool. It's super noisy, you can hear it in the rooms (loud and clear) and can't relax at the pool. Apparently gonna last until October 2025.
Extremely disappointing experience – definitely not a 5-star hotel!
Our stay at the Ramada Plaza Riverside Bangkok was a major disappointment from start to finish:
Constant construction noise made it impossible to relax — neither by the pool (the main reason we chose this hotel) nor in our room, where the loud noise was clearly audible. This major construction work was not announced anywhere on the hotel’s website or booking platforms. When we asked the reception why they did not inform guests beforehand, they simply said: "We tell you at check-in" — meaning when it’s already too late. Ironically, no one actually informed us at check-in; we discovered it ourselves the next morning, awakened by the noise.
We arrived late, around midnight, and had to ask ourselves about the welcome drink we were promised. We were directed to a random room with coffee, water, and a few snacks — hardly a warm or professional welcome.
Our bathtub was dirty, and the water initially flowed over the edge before draining into the tub. Absolutely unacceptable for a so-called 5-star property.
The reception staff provided poor service. We spent half a day repeatedly explaining our issues, having to instruct them on basic service expectations ourselves. Instead of a meaningful apology or compensation, we were only offered a different room and access to the happy hour. Some of them don't speak English very well.
The pool was dirty already early in the morning, showing a clear lack of maintenance and care.
Despite requesting vegan breakfast options in advance (during booking and again at check-in), the only foods we could eat were salad, fruit, and bread with peanut butter and jam. At check-in we were brushed off with the comment that it was an “international buffet” — extremely poor for a hotel of this category. There's also no fresh juices at breakfast, if you want one, you have to pay for it. Never have I experienced this in a 5 star hotel in Thailand.
The hotel is visibly worn and outdated, with heavy signs of wear and tear.
Due to a mistake, we booked breakfast for two people even though one guest left earlier. We asked for a refund or an alternative service (laundry, bar credit, etc.), as would be customary in a truly guest-focused hotel. The hotel refused, showing no flexibility or goodwill — especially frustrating after all the previous issues.
Overall conclusion:
This is definitely not a 5-star hotel. Most of the staff are poorly trained, if trained at all, and the management seems solely focused on making quick money rather than providing good service or building guest loyalty. We would not recommend this hotel to anyone.