Alita C.
Yelp
5 stars for service
4 stars for opening a much needed restaurant on Polk St
4 stars for the karaage
4 stars for the broth
3 stars for the thick noodle texture
2 stars for ramen accoutrements
2 stars for restaurant decor/vibes
1 star for the spicy edamame and chasu pork
Total = 3.1 stars
It's great to have new variety on Polk St. and to see a new business so busy on a Friday night. It was quick and easy walking in to order pickup and then wait while we ran our errands nearby. The service was excellent, we were immediately greeted and had friendly, seamless interactions with staff.
Overall, it's decent ramen, but it has nothing on Marufuku which still reigns as best ramen in SF. The pros: black garlic broth was pretty awesome and the thicker noodle option came out perfectly al dente (even if personal preference is for a thinner noodle). The karaage was also very well executed for take away - it was still crispy when we got home and the dipping sauce was yummy flavorful!
The main issues: the poor amount of accoutrements for the ramen - only half a soft boiled egg...really?! It's an inexpensive egg!! Double mushroom (hard pass), no bamboo shoots, corn costs extra (corn is so cheap, it's not something that should be charged). The grilled chasu seemed the safer bet, given the bad reviews for the sous vide so far. Even still, the meat was tough in a lot of sections and it had a weird flavor. The best I can compare it to is...moth balls. I swear, the bottom flavor note after swallowing is rather unpleasant sour taste.
And finally...the spicy edamame covered in copious amounts of sriracha and garlic was intense. Also unpleasant to have your fingers covered in chili goo. We thought it was going to be dry chili seasoning and regretted ordering instantly. Trust me, get the plain unless you lovveeee sriracha.
The decor also doesn't give you confidence that the place is very clean. They picked a textured grey-on-white paint effect on the walls that makes the walls look filthy. Same thing with the floors, textured so you look down and it doesn't inspire clean vibes. Also the glass windows were streaked. Note that this doesn't mean they don't clean the place, I think they picked the wrong blend of colors and textures without realizing it.
Also, beware that it's best to order pickup ahead of time. The place is packed with tables and there is nowhere to stand and wait or order, there's a table awkwardly right in front of the register.
We probably won't be back, only because it's too easy to order our favorite ramen spot and never leave our house! But it's still a great option in the neighborhood if you want a no-frills spot for dinner and an excuse to get out of the house!