Iris S.
Yelp
I had made reservations on January 2025, for my birthday dinner which was on April 1, 2025 for 7:30PM for a party of fifteen. I even called last week to confirm my reservation. I had got there at 7PM my sister and her mom were already there by 6:30PM. When I came in at 7PM I had my son, my daughter their partners and my partner with me, so in total, there was 8 of us in the restaurant 9 with my dad waiting in the car, meaning that's more than 1/2 of us there in the restaurant. The host stated we will get your table ready for you. Which by the way, I didn't get the host name, but she was amazing. Upon arrival the restaurant was not busy at all in fact, that that's probably the emptiest I've ever seen the restaurant. Well we were not seated until about 8:15PM and the restaurant closed at 9PM. Shelby, our waitress that sat us and served us was extremely rude, she told me well half of your party is not here and that's why we weren't seated and I stated there has been eight of us since 7PM. Shelby was just so rude like I did something wrong, she was never apologetic and gave us dirty looks as she setup the table and as we ate while she waited at the bar for us to be done with more dirty looks and whispering things to her coworkers, as she waited for us to be done to get her tip. We felt rushed and not once did she ask if we like refills on our drinks either. I am not the only one who noticed the dirty looks my son, and his girlfriend noticed as well and it made us feel very very uncomfortable, which is very unprofessional. Our bill was a total of $354.72 if Shelby had been nice and professional, I would have left her a nice tip but because she wasn't I just left her the gratuity. I myself, work in a restaurant and I am the general manager there and I would never in a million years have treated my guest the way we were treated by Shelby. Shelby was frustrated with us because we asked her a few times when would we be seated and she stated I can't kick customers out, which I understand that but from my experience, if you reserve a table especially three months in advance, you should have a table ready on time. It was very unprofessional of them like I said, and this isn't the first time this happened to us. This happened to us the day after Christmas as well my brother had made reservations and we didn't get seated until almost an hour and 20 minutes later. I understand businesses get busy like I said I am a general manager myself at a restaurant, but if you guys cannot have reservations ready for your guests then maybe you shouldn't have reservations or you need to plan ahead because clearly this was not planned out. This just really put a damper on my birthday dinner and ruined my birthday for me. My daughter's boyfriend had to leave early without eating because he had to work at 4AM. Like I said, the waitress was very unprofessional no matter how unprofessional she was, I was very professional very polite because I treat people how I want to be treated. This server definitely needs to be talked to and to be managed correctly because of her poor customer service and rudeness my family and I will not be returning to this restaurant and that's a bummer because I really like this restaurant and love the food. I am not one to leave reviews, but because of this incident, it left me no choice. The reason why I did give it a one star is because the food is great and so is the atmosphere besides Shelby being rude and unprofessional. Raw please talk to this employee, so you don't lose other customers. I did ask for the manager/owner but was told he was not in at the time.