Red Castle Korean BBQ

⭐️⭐️⭐️⭐️☆ This was my first time visiting Red Castle Korean BBQ—actually, my first time at any Korean BBQ restaurant—and it turned out to be a really fun experience. The servers were very attentive and helpful, which made learning the process a lot easier. At first it was a little confusing since I wasn’t familiar with all the menu items, but that’s part of what made it enjoyable—I even found myself looking things up to better understand what I was trying. Overall, the food was flavorful and the atmosphere was lively, which made it a great first experience. One note: parking is very limited, so be prepared for that when you go.

The server seemed overwhelmed and didn’t write down our order, which led to a few mistakes. It was also very loud inside, so some items were brought out incorrectly. They also automatically added a 15% tip to the bill, which would’ve been fine if the service was better. Other than that, the food was great. I hope the service improves with better organization.

Never been there before. Whole new adventure. They were really busy. The only reason I rated service low, is we had to ask for food a couple different times. Again they were super busy. Food was good. Very noisy in there, but great experience. The staff was very nice and polite. Parking is a challenge. But great food. Reasonable prices.

Overall, I didn’t have any major issues with this restaurant — it was my first time here, and the food itself was good. The only thing that bothered me a little was that our server kept reminding us not to waste food or we’d be charged extra. I completely understand the rule, but since I don’t waste food anyway, it felt a bit repetitive. Service-wise, our server was actually quite good, and I would have happily left a $12 tip. However, I later noticed there was already a 15% service fee ($6) automatically added to the bill. I didn’t realize that ahead of time, so it caught me off guard. One small suggestion: it would be clearer if the restaurant just advertised the total cost as $22.99 per person instead of $19.99, since that service fee makes a difference. Other than that, everything was fine — just be aware of the built-in service charge before you go.

A nice place with good quality meats. The servers are friendly and come by often to ask if you need more food. Grill changed every ~15 min. Overall great atmosphere!

One of my favorite kbbq places! If you’re coming on a weekend make sure to come a little earlier to join the waitlist, it can get very packed sometimes. They’re typically not too busy though during the week. They also have plenty of parking most of the time. They recently had a price increase but they added a lot more items to their menu. It’s still an affordable price range and worth it for their food. I’m obsessed with their miso soup & love coming here specifically for their curry pork belly. They have specials on the soju sometimes where it's buy one get one free. The staff is always so attentive and nice. :)

First time visiting and I was not disappointed. I've been craving Korean BBQ. The sides were great. Kimchi, jap che, green beans, the salad, the potato salad was okay. I had the beef bulgogi, brisket and spare ribs. I chose the bean and spicy made sauce to dip my meats, they were good. I was stuffed. It was close to mom's (except for the potato salad). If you want Kalbi that bumps you up to the next menu. I couldn't eat more BBQ than what was brought out in my initial sit down. I'd recommend Red Castle. I'll be back to try some different meats and side. Great selection and the price, I felt, was reasonable. The staff was friendly and attentive. They changed out the pan as needed when it got too charred. The restaurant was clean. Give them a try.

Tonight was our first time here. We usually go to Wang Cho in Riverside but we were in the area and decided to take a chance on a new place. We first noticed that in addition to this location, Red Castle also has a spot in Rowland Heights which is a good sign if you're looking for real deal KBBQ. They had lots of veggie banchan which was a good contrast from Wang Cho, which typically serves more carb-heavy sides. Purple daikon with pork bulgogi drizzled in sesame oil must be had to be believed! All and all, food was pretty wonderful and the service was good too. Just a couple things to be aware of though - this place is an absolute zoo, parking and traffic are a mess and wait times are long. It's also located in a pretty sketch part of town and the exterior of the property is kind of dumpy. Lastly, as other commenters have mentioned, they charge a ridiculous "service fee." Why not just do all-in pricing? All and all however, we enjoyed our dinner immensely and will likely return.

So good come now . The service is amazing and the food is amazing great good like you will kill for this

Great service and excellent customer service from our waiter Justin. He was very attentive & gave us recommendations and made sure to let us know what current specials were going on at the time. We will definitely be returning and requesting Justin as our waiter.

This is our happy place! The menu upgrade is a great deal, we are just always so relaxed when we're here!! Food is always fresh and the ban chans on par. Our go to kbbq place now!

It seems this place always runs out of rice paper. And ever since the egg shortage, the steam egg option is always not available. I have been coming here 5 times and every time rice paper is always not available. It seems they simply don't want to solve this problem. Anyways this will be my last time visiting this place.

We were really looking forward to a nice family birthday dinner and came with a party of 12. Unfortunately, a disturbing incident involving one of the employees left us with a bad taste in our mouths, so much so that it completely ruined the experience for everyone. The restaurant only has one bathroom per gender, which is surprising in this day and age. With how busy places get, especially on weekends or family nights, this setup just doesn't work. We had two young girls with us, ages 6 and 8, and the line for the women's bathroom was 4+ people deep. Meanwhile, the men's room had no wait at all and includes a stall with a door, though the main door doesn't lock like the women's room. Because it was an emergency situation, an adult female in our party escorted the girls into the men's room to use the stall quickly and discreetly. What happened next was completely unacceptable. A male employee rushed over, forcefully opened the bathroom door, and stood there with the door wide open while the girls were inside. He proceeded to cuss loudly and behave in an extremely inappropriate manner, not just unprofessional, but downright disturbing given there were small children involved. This was not a minor misunderstanding or a moment of confusion, it was aggressive, unnecessary, and deeply inappropriate. The fact that no one from management addressed it afterward, or even checked in, makes it even worse. What should have been a joyful family outing turned into a deeply upsetting experience that we will share with anyone who considers to provide business to this establishment. We will definitely be sharing this experience with others. Food was okay but you can definitely get a better experience elsewhere where given the amount of choices even just a short drive away.

When I heard Red Castle had KBBQ for $19.99, I thought it was a typo, a prank, or a glitch in the matrix...so naturally, I called 3x just to be sure. Spoiler: it was real, and my stomach and I were ready!!! Pulled up w my daughter, and BAM.... line was longer than the DMV on a Monday. Checked in via Yelp like the modern foodies we are, and we were 11th in line. Waited 30 minutes, which in KBBQ time is basically express lane status. Went w Menu A (aka the budget-friendly dream): brisket, beef bulgogi, chicken bulgogi..... all marinated like someone's Korean grandma whispered secrets into them. Banchan was solid, and YES, they had japchae, the noodle MVP!!! Ssamjang tasted like it was blended w love and magical ingredients. Now here's the plot twist: while waiting, they served us CHIPS & SALSA. At a KBBQ!!!!! And it was fire!! Spicy, legit, and made me question everything I knew about culinary boundaries!!! Fusion, people!! Big thanks to Isayana & Tony for top-tier service. And seriously.... where else can you get quality KBBQ for under $20? Not even my favorite spot in San Diego can touch that on happy hour prices!! Overall, amazing spot!!! Super affordable, its a steal!!! Go hungry, go w friends, bring your entire family, in-laws, and your neighbors too and prepare for your wallet and your taste buds to be happy!!!!!

The food was great. They had plenty of servers. I just didn't get the best of service. My server didn't come that often, and I honestly felt like they were ignoring us, because it was only a party of two, and they were larger parties. Not sure the only thing I had a problem with is that they added a service fee on the receipt later, I found out it was a self adjusted tip. I don't mind tipping. I just don't like when it's added to a receipt without asking me, that just doesn't seem right with me. Other than that. The food was good. You just gotta watch those hidden fees. I give it a 7/10 as far as KBBQ goes

Best AYCE deal!! Meat portion weee huge and they're not stingy in the sides either. A little of a wait but service is quick once you sit down.

Food is good for the price. But this employee kept spitting in the trash can on his buss cart OFTEN! People don't wanna eat and watch you spit!

AYCE KBBQ is always a good time! Cooking at home? Meh. Cooking round the table with all the prep of chopping, slicing and dicing already done for us, cooking over our own grill? I'm all in! t's a great way to gather, chat, and laugh over keep-it-coming amounts of food. One of my friends had been here before, but it was new to the other two of us. What a great recommendation! The offerings were plentiful, the sides replenished, the grill changed frequently, we were checked on regularly, and the service was super friendly. The food was fresh tasting, presented attractively on trays, with no delay in bringing our orders like can sometimes happen at ayce places. With that said, there is a two hour limit, so order up and get grillin'! Get there earlier rather than later as this place fills up! There is a parking lot but don't be surprised if you have to park on the street. When we left around 7:00 on a Thursday, the lobby and outdoor area was packed with hungry waiting diners.

Amazing service ! Pleasantly surprised by how attentive staff was. We got menu A since we prefer beef brisket and belly. Loved how many sides there were! Pretty busy for a Thursday night!! No wait when we came around 5:30 but there was a waiting list once we were done eating. Definitely a bang for your buck!

Extremely good price! I would say that it's a little sad that their cheapest menu set doesn't include the steamed egg but honestly the quality of the beef belly makes up for it! it's on par with beef belly i've had at expensive korean bbq spots. i will also say their chips are really good! off topic but i can tell they fried it fresh and it's just an s tier tortilla chip. also i love their green salsa i wish they sold it by the bottle. i can tell they also made the salsa house made. one of my fav kbbq spots

First time eating here and we came during the 5-o'clock dinner hour. (Busy) Wait time: 30-35 minutes (party of 6) Location: 3/5 Cleanliness: 5 Restrooms: Men & Women 4/5 (except 1 stall per gender). Food: good 4/5 Let me begin by saying that our server Justin was a sweet kid, he took the time to explain the menu, and the ordering rules. He continuously checked on us to see if we needed anything, at one point we did ask him about a few of the items on the menu and while he was explaining it to us the manager lady rudely interrupted our conversation basically wanting him to get back to work, which he was. He was providing exceptional customer service. It is poor management like this that causes good employees to quit their job. If you have the opportunity to visit this place I hope he is your server.

Great quality meat at a really great price! They offer 2 options: A or B My friend and I came for dinner and it was $20 for AYCE! We also got a few beers because they were so cheap. Service was phenomenal! They constantly came to our table asking if we needed to order more meat or sides. We ordered the beef belly and brisket. I liked the beef belly more because it was more fatty. The brisket is thin slices of lean meat. The potato salad and cucumber salad were my favorite sides. We waited around 10 minutes to be seated. They have a parking lot, but it small and residential parking is available. If you are in the area and want an AYCE kbbq spot, this is the spot to be at!

Stopped by Red Castle because it was on the way home and we were starving for dinner. We wanted something easy and saw that they had free menu upgrades on Mondays through Thursdays until the end of the 2024 year which sounded good enough for us last night. We opted for menu a with the complimentary upgrade to menu b. What a great treat it was to enjoy their steamed egg. I loved it as an extra protein side to the meats and banchans. Their miso soup and tofu soup were solid orders as they don't give you too much and are flavorful. I would skip the corn cheese if you're looking for a cheese pull because ours was just mainly filled with sweet corn. Service was great as they were attentive whenever I called them over and they also came to ask if we needed more meats at separate times. I did notice we had more than one server because three people checked on us so just pointing that out. Restaurant has booths as seating but it's just the casual booths so don't expect comfort here. They also have Yelp waitlist going on but you have to add your name when you get there and they don't utilize it on the app which is a bummer. We just stuck to mainly brisket and beef belly meats which was okay. The meats came apart when cooked on the grill so I could tell it was previously frozen but for the price you can't really complain. We got our protein intake in and got to celebrate with LA fans on the Dodgers winning the World Series this year.

First time trying this location and it really didn't disappoint. Staff was pretty friendly. Restaurant seemed clean and the food was good! My only thing that I didn't understand was the sauce choices they give you. It wasn't bad or anything but just seemed weird. I can't remember what it was exactly. But it was interesting and to be fair I ate a lot of it. Luckily we got there before the dinner rush and got seated straight away. Parking kinda sucks but other than that. I'd definitely go back again!

Great for the local Inland Empire community however it is not an authentic Korean BBQ spot for us. Services are good. Had to ask for red bean paste. Just not the same as the ones in Korea town in Los Angeles.

Love this place, great quality of meat and reasonable prices and waiting time. Sides are delicius, tofu soup and jap chae my favorite

Location : I wished they had more parking spaces available/ the residential area where the restaurant is located the neighbors posted some signs you can't park there , Anyhow.. the city owns it so gtfo with that sign . Ambience : nice & spacious they need more fans & vents Food quality : out of all their Ban chan I'd say only thing decent was their Kim chi & radish everything else was gross & bland . Rice paper old and rubbery . Out of their entire menu : steamed egg was on point & tofu stuff was average, their side of veggies were not decent at all the squash & sweet potatoes were a poor choice definitely use onions , bell peppers & zucchini & mushrooms like most places . Salad was decent . Proteins: brisket was decent , beef belly was the best , beef tongue was gross , Cajun shrimp extremely salty , non marinated rib fingers was good . I'd suggest get the proteins not marinated everything was WAY too salty or over seasoned. Customer service- excellent and top notch ! Overall : it's a decent spot for local I do prefer more authentic spots that have other soup & real Korean ban Chan sides & soups personally.

The wait times can get long if busy 30-1hr but expected because we always go on weekends or friday nights Prices are really good. all the waiters are attentive and nice , just a shout out to justin i believe his name is he always ends up being our waiter A+ and being respectful & kind all the time . Me and my Bf always come here good food , good atmosphere and perfect for date night ! Whatever the sauce is they put in the salad its so friggin good. & the potatoe salad.

Great restaurant. It was a great surprise to find this place. The meats were all great. I'd skip the tofu soup. But all the cuts of meats we got were all delicious-not too fatty or gross. I'll be back the next time I'm in the SB area.

Delicious food options and valuable deal! Highly recommend this place. Nowadays i prefer to spend $20 here for AYCE for quality food than fast food. 15% tip charge automatically added on top of it.

It was so delicious.. My family and I loved the excellent customer provided by KEN.. hands down KEN gets on my book. Delicious food

I was so excited to try this place due to the price and amazing reviews but as a seasoned kbbq obsessed person, this was by far the most disappointing kbbq spot I've ever had in my life (for reference I have scoured all of LA, Orange County and now the IE). The meat quality was not great but the portions were not small. The side dishes were bland overall the thing i enjoyed the most was the salad, the salad ! I'm giving it a 3 star review because of the price and assuming that everyone reviewing has never had better.

This was very disappointing. It is definitely a budget end kbbq, and I say that because the prices aren't high. The quality of the meat was low and the sides were subpar. The service was either okay or good, due to one server was accommodating and the other was just there. If you are expecting high quality KBBQ, this is not it. It was okay. Would I return? Probably not.

Very friendly welcoming people. Make you feel really comfy or able and the ambiance is amazing!

Not Sure What is Better! Between Red Castle and the U Grill in Rancho Cucamonga, I cannot say exactly which place is better. However, in my opinion, it is better than Gen. Overall, I am rather easily pleased with KBBQ in general. The only thing that I think sets most KBBQ restaurants are whether they are 1) All you can eat, 2) What sides are offered, 3) The additional menu choices. For Red Castle, it is an easy choice if you are big on the Beef Brisket and Bulgogi. Not to mention, the steak options here are rather great too! The marinade can be a bit on the salty side, yet - to give a fair comparison - fries from Mc Donald's are far more saltier by default - but who complains about that, right? To curb any salty, yet savory meats served here... enjoy it with a side of salad or white rice. Either of the two go really well with all the flavors offered here at Red Castle. As for the service - no complaints! They be killin the floor with fresh dishes, drinks, and grill changes. Fast and friendly service overall! Last but not least, I have to say that I get the most K-Pop exposure here with their flat-screen TVs playing K-Pop Music Vids. I love it! Not to mention, this would be pretty fun place to go for your annual holiday. Moreover, they seem to often have a deal on drinks if you visit Monday - Thursday. However, these deals change from time to time. Just know that they have all the bottled soju that can be offered. I vouch for the grape flavor as the best one to choose if you are trying it out for the first time. I've been here a small number of times and I plan on coming back soon! Much thanks to Red Castle!

Ever heard of Red Castle in Rialto? Well, if you haven't, now you know. This AYCE korean bbq joint boasts a steal of a deal for lunch! I believe it was $19.99, but you get a free upgrade to the next level, meaning more options at no extra cost. Can't beat that! The service was really good. They were quick to get our order and checked in often, clearing our table of any empty dishes promptly. The banchan was good, not outstanding, but pretty typical for an AYCE type of place. The vibe is casual, and they do a good job keeping it clean. This is a good place if you have a group of people, but also cool for 2. The food was delicious, and our grill was changed as often as was needed. If I lived closer, I would go more often. If you haven't checked it out, you need to! They have all the meats you could want and then some. Have at it!! You'll be glad you did, and you won't break the bank, either!

Been coming here for years. Never had too much of a problem until this time. 3/13 came here for my birthday after snowboarding. Quality of service here has always varied depending on who your main server is but never had too much of an issue. I love their steamed egg but they didn't have it today. Understandable. What was not understandable was the fact that my friend who was with me chewed for a good minute on a USED BAND - AID (!!!) in her kimchi fried rice. Nasty and disgusting, not to mention the fact that blood contamination and the possibility of spreading diseases. It felt like the manager on duty (or owner? Not sure) was scared to come out and did not want to confront us and address the issue. This made the bad situation even worse. the best they could say was sorry, no mention of how this happened or what they were gonna do to prevent this from happening again. hygiene practices in this kitchen must be atrocious. Imagine what we don't see or don't notice. Will be filing a formal complaint with department of health. never coming back here lol completely unacceptable.

They removed my initial review. Band aid in my food Owner wouldn't come out saying she's on her lunch break No one helped until the third time I go up and confront them A bloody bandaid

My favorite kbbq place in the area! :') they recently had a price increase but even then it's not bad. They also added a lot more items to their menu. I love their curry pork belly & they have really good beef belly. I also loveee their miso soup, I literally order them back to back. They also have specials on the soju sometimes where it's buy one get one free. The staff is always so attentive and nice. They get pretty busy on the weekends but typically during the week or if you go early they're not too packed. I've tried a lot of kbbq places but this one remains one of my favorites!

This place is OK, I have been here a handful of times. It's good for the price. But it's definitely not my favorite Korean barbecue place. I think it's something about their marinade and maybe the sauces and quality of meat, but I'm just never that impressed but I always leave full. The place seems to always look like it's under construction the floors are always ripped up, they're always doing something with them. But overall, the food is OK. And our service is always good which is why I keep going back.

the meat is tender, i like to order the beef bulgogi and the beef brisket the most!! all of the sides are good and the staff is always kind and quick !! if your grill starts to get charred, they can replace it!! music videos play on the tvs and the booths are spacious ! 11/10 everytime i come.

I love this place. I've been coming here for months. It recently got renovated so everything looks brand new, your table is always set up with a bunch of different options to snack on. And the food is always so good and the service is so quick.

I recommend this self cooking restaurant. It's kid friendly...delicious fresh food. You can cook chicken, pork, brisket with sides of soup and white rice and more....

If you're experience with kbbq, then the only reason you should come here is the price. The location is not the best side of Rialto, but nothing beats a sub $25 kbbq, especially when you're like me and the entire group is comprised of broke graduate students, so... The food itself is surprisingly good. No compromise there, although it's not the most amazing quality of meat. Their brisket and beef belly is great, but their bulgogi has kind of a weird texture that puts me off. Basically, just order brisket and beef belly, and maybe the marinated beef belly. They do have rice paper, lettuce, ssamjang, and other things you might appreciate them having. The service really depends on when you go. The servers are super chill, treat you well, and are great to talk to. But, when the place is busy, it might not even feel like AYCE. They often seem too busy to tend to your table. If you do get their attention and tell them you want to order more, they might let you know that you'll have to wait 10 minutes before they can bring it out your next round. And since there's a time limit (90-120 minutes, can't remember), that defeats the purpose of AYCE. After an hour, we're still hungry since we barely got to eat anything. TL;DR: Good if you want affordable KBBQ and don't care about aesthetics and location, and as long as you don't come when it's busy (i.e., for dinner or on a weekend).

He was a good experience in the B& B Korean food filling and plenty great for meat eaters .

Really good food, quick service, they have all The sides you could want. They are quick and attentive.

Primero vez que venimos a Este Lugar, limpio, Buena comida y nuestro meseti Justin muy Cordell y atenti nos explici muy Bien como ordenar nuestra comida un gusto tener un meseti como Justin.

My kids have been here several times before and raved how good it was. The parking lot was tiny, so expect to park in the residential area and walk to the restaurant. We were seated at a table in the back corner; and service was much to be desired & could've been better. Our server seemed to have disappeared during our meal (taken a break perhaps?) and we had to flag down other employees to ask for grill changes, more meat, banchan, drink refills, everything. On the plus side, the food is delicious. Pricing is great. It's AYCE. They have 3 menu categories but you still have a good selection with the cheapest (A is $19.99).

At the lowest menu option of $19.99 for all-you-can-eat, the meat quality surprised me. The brisket and the beef belly were my favorites! Look at the marbling and the fattiness of the meat. I kept my expectations low and didn't expect too much but it was a nice surprise that the meat quality was pretty good! I wasn't a big fan of the sides and the hot menu items but I could overlook them since I was really here just for the meat to satisfy my hunger. Service was great, the staff kept checking up on my table, changing out the burnt grills, and just making sure we were taken care of! Excited to be back at Red Castle the next time I'm in the area!

Great everything BUT lied about their kid's prices. Their website says 50% off ages 4-7 but then you get there and their menu says 50% off 40 inches and less. FYI.

HORRIBLE experience tonight. We waited 1 hour to get a table. Once sat food was not being correctly brought out. Our grill turned of 5+ times and did not want to seat us at a different table. Restaurant had more than enough workers as well. No excuse for the poor service. Once confronting the manager about the situation they did not want to compensate for the poor experience. Employees also lied about the grill problem saying it turned off less than 4.Poor management by far. They did not want to understand customer satisfaction versus a business only mindset. Unfortunately this will be my last time here. They proceeded to give a 50% off for literally eating nothing and also charged a "service fee" as shown in the picture. Worst KBBQ spot hands down. Don't waste your time here. If yelp would let me rate 0 stars I would because giving out one star is still too much to rate this place. Do better.

The authentic taste is worth the drive from the high desert. Used to drive to the beach for this kind of experience. Happy we found this place. And the kids love it too!

My two friends and I went to Red Castle to celebrate a birthday. Tony was our server, and he provided great service. He was attentive, professional and friendly. The food was delicious. We highly recommend Red Castle!

The food quality and service at Red Castle have improved! I visited on a weekend night, so the wait time was quite long. For a table of two, we waited 1 hour and 45 minutes, so I recommend coming on a weekday for a shorter wait. I was pleasantly surprised by my experience this time compared to my previous visits. The staff is very friendly and attentive, and the restaurant is clean. The K-pop music videos playing on the TVs add to the enjoyable atmosphere. I gave this place a 4/5 because the women's restroom door does not lock. Other than that, I look forward to coming back!

5th visit. 2nd review. The meat is very tasty and the quality is good, and the side dishes are tasty. The price is cheap and good. However, the parking lot is difficult to park. All the servers that day were friendly, but one Korean lady almost ruined my meal and my day. This server was not friendly and threw the side dishes at me.

Love love love the food !! Stop by and pig out . Bring friends and family . Better then u grill

Red Castle Rialto - Disappointing Experience After All These Years I've been coming to Red Castle since it first opened, and I've seen how much effort they've put into the restaurant over the years. I remember when they remodeled, and how the owner, a kind Korean woman, would always greet us with a smile. That's part of why I kept coming back for all these years. Tonight was my first visit in quite a while, and I was excited to return, but unfortunately, it was a letdown. From the start, we were greeted by a young Hispanic woman as our server, who was overly eager to take our order. She kept coming back every minute, which was honestly pretty intrusive. I politely told her I needed a couple of minutes to look over the menu with my friend, who hadn't been here in a long time, but she just kept coming back. After about the third time in less than five minutes, I decided to just place the order to get her out of our way. Once we did, I didn't see her again for the rest of the meal. I had to flag down other staff members just to get extra sides, and I really appreciated the busser who kept coming by to change the grill for us. Honestly, everyone else besides our server was great. But the server? Completely dropped the ball. It's frustrating, especially when you've been a loyal customer for so long. Another thing that really annoyed me--after all this time--was that they still don't have rice paper for the BBQ. Seriously, it's a basic staple for Korean BBQ places, and it's disappointing that they've never added it. Without it, you can't really enjoy the meal properly since you get full so fast from the lettuce wraps. It's a small thing, but it makes a big difference in the experience. To top it all off, when we got the bill, I noticed that the total for two people was about $69.00, but then there was a $10.00 surcharge automatically added. There was no explanation for this charge, and I'm left wondering if it's a tip or if it's meant to cover staff wages or benefits. Either way, it felt pretty unfair and unexpected. I'm all for tipping when service is great, but I don't think I should have to pay extra just to cover someone's living expenses, especially when the service wasn't even up to par. As a customer, I should be able to tip based on the service I receive, not be charged automatically for something like this. While the food was still decent--good price and quality--I don't think I'll be coming back anytime soon. The service was lacking, and that surcharge was a huge turnoff. I'd rather drive out to Rowland Heights next time, where I know I can expect better service without any surprises.