heddy parra
Google
The following situation was horrible and unpleasant. Yesterday, we were at Real House in Seaport, and the restaurant manager kicked my husband and me out for no reason. My husband had simply asked for a minute to adjust his chair because it was not in a suitable position. The manager, named Marcos, told him to move. My husband replied, “Of course, just give me a minute while we get settled,” but the manager gave him a dirty look and said, “No, never mind, just leave.”
After adjusting the chair, Marcos asked my husband what he was drinking. We replied, “Nothing, we just got here.” He then said, “Then you’re not going to drink anything either, just leave,” and immediately called security. He had my husband removed by force and also kicked me out. We told him not to touch us, that we would leave on our own, but he was rude, arrogant, and completely unprofessional.
We are reaching out to the owners of this establishment and urge them to check the reviews—this is not the first time something like this has happened. We have 12 other witnesses who were with us. The management should seriously reconsider who they put in charge, as the reputation of a restaurant depends heavily on the quality of service.
Someone like Mr. Marcos, who lacks basic manners, respect, and abuses his authority, should not be the face of a restaurant like this. At the very least, he should be trained in customer service—or better yet, removed from his position entirely. If this is how the person in charge behaves, what can be expected from the rest of the staff?