Reid's Palace, A Belmond Hotel, Madeira

My husband and I went for our babymoon for 6 nights in June. It is my favorite hotel I’ve had the pleasure of staying in! ||From the moment you arrive, you are immersed into pure relaxation and bliss. The property has an old world classic charm which you feel almost immediately upon walking in. ||We really loved the sea platform and spent most of our time at the hotel there. It’s stunning. It was easy to get chairs in June if you went in the morning. The team at the sea platform is amazing, particularly Miguel. You can kayak, paddle board, dive off of the diving board, etc. it’s very peaceful and jumping straight into the sea was so refreshing.||The food is great everywhere we went - the seaside, the pool restaurant, the buffet breakfast, the terrace, room service - everything was amazing (in particular the cod croquettes, Caesar salad, wagyu burger, fries). We also ate 2 nights at Villa Cipriani which was a fabulous experience (the views, the service, the food, etc). ||The rooms are definitely not modern, but they are super spacious, convenient, clean, etc. The bed was also super comfortable. ||Specific staff shoutouts: Miguel at the sea platform, Omar and Rafael at the terrace, Patrice the tennis instructor, Sonya in the spa, etc. ||We will definitely be returning in the future with our son!!

Fabulous!!! From our warm welcome by Daniel and Diogo our experience was nothing short of first class. Beautiful room with a fabulous view, elegant reception rooms, stunning terrace with views and relaxing pool and lower terrace area. What made it extra special was the warmth of the staff. In every area from the doormen, waiting staff, customer relations to spa, we were made to feel special. We loved the notes in the room and daily gifts along with pool treats. The ‘cocktail get together’ was so kind and we got to meet and relax with other guests. The afternoon tea made me cry! So elegant and traditional with a pianist playing. The abundance of food was delicious. We so appreciated all the kindness from your team. In an industry where often you can become ‘just another guest’ we certainly weren’t. Our week’s stay ended with a hug from Daniel on reception and our bags whisked away into our transport. Thank you RP. We’ll be back!

Our family had a fantastic time at Reid’s. The service great. The connecting room for our family worked out perfect and the location worked out well. Make sure to ask about the sunrise private tour - head up before breakfast time. You won’t regret it. Amazing.

We loved exploring the hotel, and the staff we interacted with was delightful. The breakfast was also a great experience. We also greatly enjoyed the kids club. That said, the rooms were quite tired. We were in a family room - which was rather tight - and found a lot to be desired in terms of its condition. The bathroom and shower were quite old. With a renovation of the rooms/bathrooms, this hotel would be worth it. Unfortunately, in its current state, it does not represent the value we expect.

We only went here for drinks on the balcony. The view is gorgeous and the staff were attentive. My only complaint was that the staff inside the hotel - when finding bathrooms and when walking inside - seemed a to look down on us for not being hotel guests. But the waiters themselves were lovely!

Sensational holiday! From the moment we arrived to the moment we left every member of staff was fantastic, but I must just mention Diogo on reception, Daniel in customer relations, Liliana and Elizabete in the breakfast area, for their personal touches, outstanding service and helpfulness. The events were amazing, the food at every restaurant was world class including breakfast. Our room was spotless and better than expected with a splendid balcony with glorious views. Bathroom was lovely with a superb shower, and room maids were first class. The whole place oozes class and is perfect for rest and recuperation. Attention to detail and extra little touches finish off a pretty spectacular experience. It’s set on a cliff on the edge of town so a shortish walk and you’re into Funchal where there are many local restaurants as well. We will be back!!

Only called in for a light lunch as we were on a cruise so only there for the day. Ordered crassont and cakes with tea. The food was lovely and the tea was served in china cups. The view across Funchal harbour is worth the effort of the walk.

We visited for the gardens tour and afternoon tea while on holiday for a special celebration as a family. While our initial welcome from one member of staff was disappointing and left us feeling a little unsure about the experience, everything changed thanks to the incredible service we received from Isabel. She completely turned our visit around demonstrating warm, professional, and attentive throughout. Isabel really made us feel comfortable, valued, and meant the day was memorable and enjoyable. The afternoon tea was beautifully presented, a special shoutout must go to the pastry chef for the sweets, but it was the personal service from Isabel that stood out most. We are so grateful to her for salvaging what could have been a disappointing experience. Thank you again you’re a real credit to the team.