Daniel L.
Yelp
I must say that my experience at Revue at The Fairmont hotel for their Sunday buffet was far from delightful. To my dismay, here are some of the reasons why I am leaving a two-star review:
-Upon arriving at 9 am, the manager asked us to wait while he looked for a seat and never came back. However, a few minutes later, a wonderful hostess came by and promptly took us to our table. Her attentiveness and friendly demeanor made up for the manager's lack of hospitality (and the only reason why I'm giving this two stars instead of one).
-I was extremely disappointed to find my seat cushion wet upon arrival. Nevertheless, the staff were prompt in responding to my concern and changed my seat.
-Despite ordering coffee, I was not given any cream (When the coffee was delivered, I was away from the table, which is why I couldn't request the cream right away). I had to look for the server to request some.
-While the food was edible, it was nothing to write home about. The offerings were fairly average, featuring standard breakfast items such as scrambled eggs, waffles, and yogurt- something one might expect from a fancier Holiday Inn.
-To make matters worse, our server was inattentive and non-existent. He failed to check on us or offer water or coffee refills until we asked for them. Furthermore, he held the coffee mug with his hands over the lip of the mug, leaving a stale cologne odor that ruined the coffee experience.
-Dirty plates piled up on our table, and despite the server walking by several times, they were never taken away until we asked for them to be removed.
-The server only checked in with us once- at the end of the meal, when he asked if we were ready to close out. It was clear that his lack of attentiveness was not due to being overworked or understaffed, as I noticed him chatting with other tables and appearing to be in no rush to assist us.
-After closing out, the manager came by and asked if everything was okay. We described everything above and simply asked if there was anything he could do for us now. However, his response, "Well, I hope you come back and change your minds," was rather disappointing, considering that it was too late to change our minds.
In conclusion, I would not recommend Revue at The Fairmont hotel for their Sunday buffet, as the lackluster food, inattentive service, and overall experience did not meet the expectations one would expect at a Fairmont hotel.