Francis C.
Yelp
I won't tell you not to eat here, but let me tell you why I -- a 6 year regular -- will never be stepping foot in this establishment again. This review is not a rant about the food, it's a grievance about the blatant disregard for decency.
When I learned that my fellow Bostonian transplant friends have NEVER been to RF O'Sullivans, I was floored and brought them IMMEDIATELY.
Over the last 6 years, I would say 98% of my experiences have been excellent; in recent years, I've noticed some inconsistencies in delivering the right temperature, but I have been letting that slide. But today.... I have no words for today. JK -- I have a lot of words for today.
Today, I experienced THE WORST customer service experience I've EVER experienced -- and I've had Comcast.
I ordered my usual: medium rare Boursin Burger add BBQ sauce, bacon, sauteed onions, fried egg.
Strike 1: I cut a sliver of my burger and it was definitely medium. But whatever. They were busy, and I was going to let that slide (actually, I DID let it slide... I didn't bring it up with the waitress).
Strike 2 was when I took a "taste size bite" (see picture, I cut that sliver into 1/3), and immediately my mouth was on FIRE with cajun spices conquering my mouth. So I did what any regular would do: gave them the benefit of the doubt and pointed out that my burger had cajun spices when it wasn't supposed to.
She took my burger and then a different waitress comes over, and WOW, her attitude:
"So, what's the problem with the burger??" [her face = disgusted emoji]
I was pretty taken aback by her attitude... because again, I've been coming to RF O'Sullivan's on a regular basis and it's the kind of place where they make you feel like "everybody knows your naaa-eh-ameee." I swallowed my irritation and purposely smiled to make sure I wasn't coming across as hostile, telling her that my burger has a ton of Cajun spices when it's not supposed to. I pointed out the liquified Cajun smears that naturally flowed on to my plate. Her response?
"Oh, that's from the cheese." [her face = eye roll emoji]
Uhhhhhhhhhhhhhhhhh, the last time I checked, boursin cheese doesn't "bleed orange." It could be the BBQ sauce, but I tasted it, and it was definitely Cajun.
BUT WAIT. THERE'S MORE:
When they brought back my plate, they brought back a plate that was ONLY a burger, oh I'm sorry, HALF A BURGER. When I lifted the bun, there was legit half a patty (see picture). And not just that, my egg was basically half an egg... egg whites, remnants of an egg yolk. And also, as you can see in the pic, WTF did the lettuce come from?????????!!! Also, no BBQ sauce. Did I mention, no fries? They took my plate away before I could have a fry. When I pointed out I didn't get fries, she took my plate back, we witnessed the cook throwing fries on my plate, and I got like 3 fries. I completely lost my appetite and didn't eat.
This isn't just one disgruntled waitress -- this is an entire establishment retaliating about an issue I had with a mistake they made. Oh btw, my friend who ACTUALLY ordered a Cajun burger, the Blackjack, had zero Cajun spices on it. It was clear to us that they swapped our burger patties. I understand, they were very busy. Mistakes happen, and I am all giving restaurants plenty of chances to rectify their mistakes, especially a place that I frequent. And FYI, here are the descriptions for both of our burgers:
BLACKJACK: Cajun spices added to the fresh sirloin burger then topped with tangy, creole, mayo & melted cheddar
BOURSON: 1/2 lb. juicy sirloin burger topped with homemade bourson cheese
IT CAN'T GET ANY WORSE, RIGHT? WRONG.
I was SOOOOOO angry about this whole situation I couldn't even look at the waitress when she was in our vicinity. I knew that if I opened my mouth, I wouldn't be able to hold back. But my friend, the quintessential Southern gentleman, very politely explained that while he understands they've been slammed and I made some customizations to my order, it's hard for us to justify paying for my meal when they not only screwed up my order twice, the "fix" was not even a whole burger. Their response?
See note on the receipt.
At no point did anyone utter the words "sorry" to us, even half-heartedly.
I've had pretty bad service at restaurants but never once did I ever feel so convicted that I should leave no tip (and in case you're wondering, we still tipped).
So it is with extreme regret and great sadness that I type this review to say goodbye, RF O'Sullivan's -- forever.