RH West Hollywood | The Gallery on Melrose Avenue

Furniture store · West Hollywood

RH West Hollywood | The Gallery on Melrose Avenue

Furniture store · West Hollywood

4

8564 Melrose Ave, West Hollywood, CA 90069

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RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by
RH West Hollywood | The Gallery on Melrose Avenue by
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null
RH West Hollywood | The Gallery on Melrose Avenue by null

Highlights

Restoration Hardware's Melrose spot is a chic, sprawling three-story haven with timeless furniture and a dreamy rooftop patio perfect for soaking in West Hollywood vibes.  

Featured in The Infatuation
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8564 Melrose Ave, West Hollywood, CA 90069 Get directions

rh.com

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8564 Melrose Ave, West Hollywood, CA 90069 Get directions

+1 310 652 0323
rh.com
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@RestoHardware

$$$

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Jul 30, 2025

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@infatuation

Restoration Hardware - Review - Los Angeles - The Infatuation

": One of those movies where Diane Keaton reclaims her sexuality, or a Sideways prequel. We are, in fact, talking about the gigantic and extremely expensive furniture store on Melrose in West Hollywood. While this is still the place to go for $500 candle holders and textured bark planters, if you think that’s all there is to this place, you’re missing out. There’s a massive patio on the roof with couches in every direction, electric fire pits, free wifi, and a quiet atmosphere that’ll really allow you to dive into the character complexities of a 55-year-old divorcee from Santa Barbara. They don’t serve any food or coffee, so grab something beforehand and bring it up with you. We haven’t been here yet, but want you to know this spot exists." - Team Infatuation

https://www.theinfatuation.com/los-angeles/reviews/restoration-hardware
View Postcard for RH West Hollywood | The Gallery on Melrose Avenue
@infatuation

11 Great Places To Write Your Next Screenplay

"Perfect For Writing: One of those movies where Diane Keaton reclaims her sexuality, or a Sideways prequel. We are, in fact, talking about the gigantic and extremely expensive furniture store on Melrose in West Hollywood. While this is still the place to go for $500 candle holders and textured bark planters, if you think that’s all there is to this place, you’re missing out. There’s a massive patio on the roof with couches in every direction, electric fire pits, free wifi, and a quiet atmosphere that’ll really allow you to dive into the character complexities of a 55-year-old divorcee from Santa Barbara. They don’t serve any food or coffee, so grab something beforehand and bring it up with you." - brant cox

https://www.theinfatuation.com/los-angeles/guides/great-places-to-write-your-next-screenplay
View Postcard for RH West Hollywood | The Gallery on Melrose Avenue
@goop

"While you've probably been to plenty of Restoration Hardware galleries, you've definitely never seen one like this. Set in the heart of West Hollywood's design district a few blocks from the Pacific Design center, Restoration Hardware's Melrose location is one of the biggest in the country, occupying a full block and spanning three stories, each filled with RH's signature simple, classic, and supremely comfortable designs. In true LA style, the entire space is open-air, with wide doors that open to the street during the day. Perhaps the best part of the entire setup is the green rooftop—filled with trees, fire pits, couches, and even a ping pong table—that's open to the public anytime the store is open. "

The Classic Los Angeles Guide
View Postcard for RH West Hollywood | The Gallery on Melrose Avenue
@goop

"While you've probably been to plenty of Restoration Hardware galleries, you've definitely never seen one like this. Set in the heart of West Hollywood's design district a few blocks from the Pacific Design center, Restoration Hardware's Melrose location is one of the biggest in the country, occupying a full block and spanning three stories, each filled with RH's signature simple, classic, and supremely comfortable designs. In true LA style, the entire space is open-air, with wide doors that open to the street during the day. Perhaps the best part of the entire setup is the green rooftop—filled with trees, fire pits, couches, and even a ping pong table—that's open to the public anytime the store is open. "

The West Hollywood & Hollywood Guide
View Postcard for RH West Hollywood | The Gallery on Melrose Avenue

robin h

Google
Outstanding staff and selection. Exciting to walk through the store and a pleasure to shop there. It's very well designed with wonderful room vignettes so a customer can see the products in a beautiful setting. Great variety of products. Easy, great furniture and variety, top notch staff, excellent designs and top quality. And past experience has taught this shopper that their customer service is truly the best. That is the most important thing. .

Sohei Moribe

Google
About 10 years ago, I purchased a set of four chairs, and recently, one of them had its caster come off. When I contacted customer service to request a repair, I was deeply impressed by the high level of professionalism they displayed. Instead of merely repairing or replacing the single broken chair, they explained that replacing only one chair might lead to a mismatch in appearance due to the wear and tear on the others. They then offered to replace all four chairs, a suggestion that came entirely from their side, without any complaints or requests on my part as a customer. This level of thoughtful and proactive service truly moved me.

Roann Lara

Google
This restoration hardware location is fabulous! The staging of products and everything just made you wanna spend every dollar you had lol. The products were high quality and classy style. They had three floors all different room categories on each floor. The service was nice we were greeted at the door asked if we needed help and it was nice because they weren’t nagging you and pressuring you to buy stuff. They just let you be and enjoy the store. Also the view upstairs is to die for.

Henrick Eriksson Bland / moltazdesign

Google
Love this place. Beautiful and stylish. Large and open spaces so you can really see all the furnishing and decor. Third floor us to recommend to visit, beautiful terrace with outdoor furnished areas. Beautiful. Just beautiful.

Dijon Hyder

Google
Really Nice....Definitely will be back... alot of different options to choose from. My wife and I are doing a total remodel of or home and we were able to find so many different options for the things we are planning for our home... everyone was so helpful.. we were able to find everything for the inside and our outdoor seating. We actually didn't expect to find everything we wanted, saved us alot of time... looking forward to working with them for all of our needs.

Frank Ariel

Google
Restoration Hardware has been nothing short of exceptional in every way. Their selection and quality of home furnishings are unmatched, perfect for anyone looking to elevate their home's decor. We had the pleasure of working with Rob, an incredibly talented and professional salesperson and designer who took the time to visit our home. Rob's expertise and keen eye for detail were invaluable—he guided us through selecting the perfect pieces that not only fit the space beautifully but also complemented our existing decor seamlessly. In addition, I want to highlight Gabby, gallery designer, whose customer service was outstanding. She was courteous, attentive, and ready to assist with concerns, further enhancing our experience. Gabby went that extra mile needed to make sure our experience remained outstanding. Kudos to the entire Restoration Hardware team for their dedication to excellence. Highly recommended!

Katie Wu

Google
I LOVE THIS PLACE! You can grab coffee and chill on the 3rd floor rooftop. While you are there you can check out their beautiful, gorgeous, livingroom ideas and chandeliers. The 2nd floor has friendly customer service to learn your needs and tailor to what you need. 3rd floor is the rooftop with a view and lots of seating and nice breeze.

Jeremy L

Google
The RH West Hollywood is a high-end furniture store. Staffers are friendly. The Rooftop Park on the third floor has a beautiful Outdoor Garden.
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Chelsea C.

Yelp
Really enjoy this space could look at the interiors for days! They also have a nice rooftop with incredible views. The staff is incredibly helpful I had accidentally left my planner and they helped me locate it and held it for me to pick up.
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Sabrina V.

Yelp
I had a disappointing experience at RH. When I walked in, not a single sales rep greeted or acknowledged me. I stood there for a while, expecting at least a simple "hello" or offer of assistance, but instead, I watched as they greeted and helped other customers who came in after me. For a store with such high prices, you'd think they'd at least offer decent customer service, but that wasn't the case. If I'm going to spend a good amount of money on furniture, I'd rather do it somewhere that treats customers with respect. Instead, I felt completely ignored, so I walked out. If you value good service and a welcoming atmosphere, I'd suggest taking your business elsewhere.
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Koyaana R.

Yelp
Can someone please explain to the sales associates here that the rooftop IS in fact a park? It's notes as a "rooftop park and conservatory" on their own website. There are MANY articles that this is a PUBLIC park. The city granted certain perks in exchange for a public space, yet they do not allow patrons to access the roof for leisure/lunch. If anyone wants to complain to the city, you can send an email to codecompliancewebemailaddress@weho.org and submit a complaint or you can call (323) 848-6516.
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Gohar S.

Yelp
Walking into this store is really breathtaking, the flow of the designs on every square inch of the store at meticulously maintained. Reading the below reviews of poor customer service was not something that we whittnessed. Starting from the convenient valet parking right outside, to the associates who offered to help us, we were treated rather nicely. It was unfortunate though, that the entire living room collection in the sizes and colors we were interested in were severely back ordered, with 3-4 month wait periods. I suppose that is the norm these days.
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Bob Z.

Yelp
You have to pay $5 to valet here to go shopping. At least have the courtesy to provide shopping parking.

Marina D.

Yelp
Wish there were zero stars. Walked in prepared to drop $10,000 on furniture and the sales associate couldn't be bothered to walk us over to the sleeper sofas we asked about. I've spent plenty of money over the years on RH furniture, but online. Their website is 100 times more friendly than the store. Go to another high end furniture on Beverly Blvd.

Diane F.

Yelp
Bought vanity and tower for remodeled bathroom. Stunning. And assistance at store indispensable

LEE C.

Yelp
I personally prefer the BR Home next door. I understand one of the original players at RH defected to BR & it shows. RH customer service is very rude. Further there seems to be a lot of confusion around the rooftop space. A contact of mine on the city council of weho maintains that it is a public park. Whether or not that is correct there are too many complaints here & online for them not to have addressed this properly by now. Put up a simple sign advising the usage of the space? Then RH doesn't have to send a condescending rep out to insult customers in a slimey manner as i've seen them do several times now.
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Aiko A.

Yelp
Whilst i think the furniture is great I found customer service very unfriendly (especially by one male sales associate today) Very disappointing... I bought almost all my furniture for my home from here but after todays customer experience not sure i want to ever return.
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Mattie E.

Yelp
Obviously racist staff stopped my friend and I from going to the supposed "public park" on top of the roof, saying that it is privately owned and for furniture display only, not for hanging out. The whole point of the Restoration Hardware being built in this location was to provide a "privately owned" public park where a public park used to be. They have disabled Wi-Fi and are stopping people from going to the roof to "hang out" in the park. I'm contacting the city on Monday to report this, and I will never shop here again. I've spent 10k here previously and never again. They have lost my business for good.
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Miranda M.

Yelp
My favorite place to shop for furniture and to get interior design inspiration. I love the muted neutral palette they use. The rooftop has a great view of west hollywood. It gets very crowded on weekends. Street parking is limited no surprise in this area.

Joanne B.

Yelp
Rashad and Are are the best. They provided excellent service, were super responsive and kept me updated on my order status from start to finish. The delivery team is excellent too.

Ryan S.

Yelp
Rude people that work here. Didn't even hell me with the furniture and when I bought a heavy piece they couldn't even hold the door. People working there had a serious attitude as well, as if I should be working for them.
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Alice B.

Yelp
I had a wonderful experience recently when I had a defective duvet cover. I went into the store to tell them I have had the duvet for a few months and it shouldn't have a hole in it already. I was greeted by Rishad Dastur and he immediately took care of replacing the duvet. He was responsive every time we needed to discuss the transaction. Rarely do I find this kind of customer service these days. Restoration Hardware is lucky to have someone like him. Thank you Rishad!.
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Jennifer J.

Yelp
This review is a sweet little gift for the most pretentious sales person on the planet, Sir Logan. He refers to himself as a designer, but he is a salesperson, nonetheless. First off, I feel like I am in Gotham and not a real city every time I visit RH. They are so full of themselves, they really think they are curing cancer and ending world hunger with their over priced China made, veneer furniture. I would be kinder, but Logan was such an arrogant dick, that I am just pissed the F off. He did, remarkably float down the stairs like a vampire, so he is really good at walking, but his people skills suck. I guess my sweats and sneakers didn't meet their dress code for shopping. I did notice his chest length beach waves, eyeliner, snake belt, tight ass jeans, pointy shoes, and skull rings, so bravo Logan - you look good. He looked me up and down, I guess to determine if I can afford his overpriced, bland junk. I can. Anyway, when I asked him about a sideboard to match a $7,000 table we bought a year ago, he went out of his way to explain how last season that table was. He then asked if I bought the table as RH, I was like no, fool, I bought it at a yard sale. Their policy is to look up your account to determine your value. I guess mine wasn't high enough, because he did everything he could to wrap it up with me. I was seriously considering a $4,000 sideboard but he blew the sale with his assholey-ness. Lulu & Georgia got your sale RH!

C G.

Yelp
I recently had the good fortune of working with Rishad Dastur of Restoration Hardware on Melrose when I contacted them to discuss the possibility of reinstating a lost credit refund from many years ago...I had come across it during spring cleaning and just knew that I wasn't going to get it back but I took a chance and so glad I did!! Rishad was extremely efficient and was able to secure the refund credit back for me after only a week. My situation was handled professionally and he kept me abreast of everything that was taking place on my behalf. I'm thankful that he went to bat for me and I am looking forward to shopping at their lovely Melrose store very soon!! Thanks again and you're the best Rishad!! Carmen
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Johanna S.

Yelp
I absolutely love this location of Restoration Hardware! Located in a super busy and cute area of Melrose so parking can be a bit tricky but the have complimentary valet parking!!! Problem fixed ;) The store is huge with plenty to look at. Every area and room is gorgeous. One of the places to sit down and relax is their rooftop area. It feels like an oasis of beautiful decor and calmness. Definitely recommend checking it out.

Kate S.

Yelp
My friends and I went into this location to look around. Once we made it to the rooftop, we took a seat for a few minutes to take in the view and atmosphere. One staff member stopped by to check in on us and was very polite. A few minutes later, another staff member noticed us sitting and rudely came up to us and said "no lounging, get out!". I understand if they don't want people spending long periods of time. There is a nice way to communicate this to guests. And it's very confusing to customers to have such different back to back interactions. This has really turned me off from the RH brand. It will take a lot to regain me as a customer.
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Kambiz H.

Yelp
Be careful of their outdoors Furniture, especially if you have to order from online. What they show it not what you get. I ordered a sofa close to $15,000. The sofa is very poor condition. The cushions are seen with very poor quality. They won't give me a refund. Very disappointed. Customer service is also terrible.
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Ricky Y.

Yelp
Racist staff! If you are not white, don't come here, I went there with no staff coming to greet you, I said hi and he tilted his head to the ceiling, I was in the store and we need to call the customer service hotline to ask question. I don't care what quality of furniture they can deliver, I won't spend a penny in this store, I wish I can give 0 star to this place. What a waste to the designer, they have good design but staff with racism. What a pity.
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Marta H.

Yelp
Customer service is virtually non-existent in this store. We bought our bedroom set here a couple years ago & stopped in to try to buy another dresser (it's our 17th Anniversary, and furniture is this years gift). Nobody spoke to us when we walked in, or when we were walking around. Finally found our bedroom set & the sales associate sitting in the "bedroom" barely acknowledged us until we asked for help. Even then, she never got up from the chair, and barely looked up from her laptop. Bummer they didn't have the dresser for us to see. She did call 2 other stores who also didn't have it. Only way to buy is online......
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Theart P.

Yelp
This is a visually stunning store! It's the size of a small apartment building that's filled with a vast array of their furniture and design elements. All aspects of interior design seem to have been well thought out as you enter each spacious room. Very chic. Even if you're just there to just visit the store for ideas, it's worth the trip. We were most impressed with their rooftop park-like setting where they have displayed just about every piece of outdoor furniture offered. It's like walking around a small town park in Italy filled with olive trees. Well done and very inspirational. We were greeted warmly as we walked in, checked in with by someone once or twice on different floors of this massive space but otherwise left along to wander about. It was a totally pleasant experience and made us want to buy some new furniture from RH.

lisa g.

Yelp
LOW QUALITY PRODUCT - DEEPLY REGRET MY PURCHASE I had already researched the items I wanted but went to the store to see it in person. Gabrielle was very nice and helped me place the order. THEN... it all went downhill. The order arrived and two 40 inch side tables were broken- they left one behind (it didn't close properly but could be a temp placeholder) with the promise to bring two new side Tables. Well they weren't immediately available but once they did arrive they arranged for delivery again. And guess what....yep...it arrived broken again. So now we have to wait again for a new delivery. Clearly the product is not good quality or it wouldn't keep breaking.
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Ryan P.

Yelp
NEVER PURCHASE LAMPS FROM RH!! Sigh, once again I have to write another terrible review for Restoration Hardware. After spending over $3,000.00 on lamps from RH over the past few years (which they still sell on their website in 2019), for the 2nd time I have to get another one repaired; only this time RH tells me to go fish. Their customer service representative told me this morning that RH does not do electrical repairs for its lamps because, "It's too much liability." WHAT?! She told me that I have to find an electrician to get my lamp repaired. When only a few years ago when a switch on one of the candlestick lamps broke, the Restoration Hardware DID take the lamp to get repaired for me, free of charge. Perhaps after so many repairs of their poor electrical craftsmanship, RH decided it was getting too expensive to repair their products going forward? I have worked in a high-end retail boutique before. We took in hand bags that were 20-years old out to be repaired free of charge for our customers! That high-end retailer actually does care about the customer, and the value of their experience so they become a RETURN customer! Restoration Hardware does not care about their customers, their customers experience or the VALUE of their craftsmanship. It is so sad, RH's lamps are very beautiful, but had I known they were built cheaply, I would not have spent as much money on them. What surprises me most is my parents purchased lamps from Lamps Plus in the 1980s and they've never had to be repaired. I purchased a $30.00 torch lamp from Target in 2004 and that works perfectly and has never had any need for repairs. So, I guess that means I should buy lamps from Target from now on and save 90%. NEVER AGAIN!
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Francisco R.

Yelp
Not sure why Mark Olives is working there - very unfriendly and dour. Sorry, but not helpful, even after my order was delayed by 7 months and my assistant tried to connect with him. Eventually, I had to put the entire order in again, and thankfully we connected with someone truly professional. Avoid this guy if you're spending big money at a store like this; you deserve better.
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Sofia R.

Yelp
I saw two customers accidentally use the employees restroom. A worker came and called two other women over for the situation and they were angry. I heard them talking badly about the women using the restroom very loudly- like what a way to treat your customers. What's the big deal it's a bathroom?! Don't shop there if you need to use the bathroom.

Stephanie M.

Yelp
I thought this was build with the intention of having a park on the roof for West Hollywood peeps and now the employees will tell you it's not. It was enticing they offered this to get it approved in this location but now instead they've closed off the "park". It would be nice to allow people with weho licenses to be able to come here. I've shopped as a result in the past but now I'm just left with a shit feeling about them and their image.
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Shannon N.

Yelp
The only item I own from RH is some 'Hotel Collection Satin Stitch Bedding' I received several years ago when they were still just a store in the mall. The quality has lasted, and I didn't even take that great of care of it. Currently, I was searching for a variation of this, but realized as times have changed, so has the cost. I still wanted to head into an RH to see what else they had, and I discovered they had a location right on Melrose that I realized I've driven by several times before. Never knew this was an actual 'store', but figured I should find out whatever it was for myself. When I discovered I could come up here to hang and feel no pressure to purchase, visiting here became a priority. So I suppose it's a showroom, and the sales representatives aren't really 'sales people', but they can help you if you ask. I'm not so sure about purchasing items here as they aren't in my extremely low income bracket but if you are flush with money, definitely consider RH for your home. But as for that beautiful roof top, getting up there is part of the fun with the staircases and if you're lazy, the elevator gets you there as well. I think there was a ping pong table, and plenty of seating under their awning or out in the sun. Music was piped in from hidden speakers. From the walk up, I thought I would be much higher off the ground, but once you look over Melrose, you're at a decent level but not too high up so if you're afraid of heights, there's not much to worry about. Parking is valet, but there is some street but READ the signs since it's residential for the most part. I parked over at the nearby library and had a decent walk over. There's Urth across the street if you want to enjoy a drink or so while you're up on RH, and if not, you can simply relax for an afternoon in a lovely public space.
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Brittany F.

Yelp
One of my favorite furniture brands, RH has a flagship store along the busy Melrose Ave. The store is stunning with very high ceilings, and decorated rooms that make you want to move right in. From their couches, to beds to dining room tables and chandeliers, there is always something I love in each and every category. I've purchased many things from this store including bedding, towels, a dinning room table and chairs, bed, headboard, coffee tables, outdoor furniture and more. People always compliment me on my pieces from here. This location also boasts an outdoor roof deck that is technically a public park. It would be great for working except the Wi-Fi was terrible the day I attempted to work there. Prices are very high and two years ago they did away with their designer discount, which is a shame. Otherwise a great brand where your sure to find many things you want.

Aly B.

Yelp
One star is being generous! Absolute worst management team @ the Melrose location. 4x they couldn't deliver, despite measuring prior with their ambassadors. They don't bring enough people to deliver furniture reschedule. They have scratches on the product reschedule wait 10 more months. I'm appalled and would highly recommend going to another furniture store the aggregation and lack of professionalism is not worth it.
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Danielle H.

Yelp
Extremely poor customer service. As soon as I entered the store, two employees literally looked me in the eye and did not speak. Not even with a fake smile and nod. I spoke, and they looked at me like I was spoke a foreign language. This is the second time I browsed this store and was treated poorly. I was a buying customer, and there will not be a 3rd attempt. This furniture isn't cheap. Why would I overpay to be treated like an outcast?. Advice to RH Staff in West Hollywood: be kind. You're in customer service. If you don't like your job, do something else.
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Mike M.

Yelp
Lamelest customers service for overpriced products to begin with. Minus 1 if that were possible.
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Steph C.

Yelp
Thanks to the mediation of our Homepolish team, we were able to get our non-refundable couch replaced. It took months and a lot of back-and-forth, but we now have a properly stuffed leather couch. It's an attractive piece, and we're pretty happy with it. It's also a little less expensive than our first couch, and we were able to get the difference refunded. That said, I will still avoid Restoration Hardware going forward. It's just too hard to know what you're getting unless it's out on the floor. We also had a really bad encounter with one of the sales guys at this store. We went in to look at our replacement couch (which was displayed in fabric), and when we asked for assistance (we wanted to see the filling options for the cushions), he was super rude and condescending. He helped us, but the attitude was fuming off of him, I think because we were replacing our couch? It was ridiculous, like a parody of the snobby sales associate. I guess it's kind of funny that the last person to talk to me like I'm a worthless idiot is some middle-aged white dude working at a Restoration Hardware branch. Delivery was also a pain in the ass, with some miscommunication and resulting delays, but I guess the important thing is we now have a couch we might actually have chosen if we'd sat in it before ordering. That should last a lot longer than some annoyance with the company and the one asshole working at the store, so I'm updating my Yelp review with one unenthusiastic extra star. Good job, everyone.
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Ron K.

Yelp
I have always thought of RH as a quality shop that excelled in developing stylish, quality products and customer service. Recent events have made me question this. On March 13, I bought a rug on sale for under my dining room table. It's one of their performance rugs so I thought it would clean well from the occasional spilled food. The sales page indicated it was for low-traffic areas. What could be more low-traffic than under a table? Almost immediately, the rug started to wear badly. It stretched out, bunched up, wrinkled and started to pill. (See photos). I contacted RH Customer Service and they keep saying inane things like I shouldn't have put it in a high traffic area (trust me, no one walks UNDER my standard height dining room table.) A chair is pulled in and out maybe once a day... I can't imagine a more low-traffic area in my house. I know the retail environment has been hard and companies are looking to preserve cash. But if you preserve cash at the expense of your customers, you're not going to have customers for very long. All of you should think twice before buying ANYTHING from RH. Their products are NOT always high quality, and their customer service is unhelpful and condescending. I am attaching pics and you can decide how this rug is wearing after a few short months on the job...

Ray C.

Yelp
This is specifically 1 star for the staff here, especially Logan who just looked me up and down and told me he didn't understand my question (when I asked him a very simple question if they had a certain item). Corporate should look into this and fire you, because you deserve it. I hope your next job is at ikea.
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Marcus W.

Yelp
This store is an amazing gallery and place to see the materials. Getting assistance can be a struggle especially with if you don't have an appointment or are looking for lots of items to make it worth it for staff. Nothing is in stock, and has to be ordered. Truly just a beautiful showroom to look around and select from.
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Green Renovation Group I.

Yelp
Love Love Love This place. I can literally live there. I'm a designer and every time I come there I feel like I fairy tales for designers. Super chic, neat, well organized. The only problem is their pricing. Most of their products arriving from Taiwan and their pricing are like the manufacture is from Italy. We all know the Italian brands are expensive, such as B&B, Baxter, Fendi and so on. I did shop there for myself and for some of my clients because I can't resist, but I do believe the can lower their pricing and have a bigger audience / shoppers.

Brian S.

Yelp
All the furniture is peeling. Hard to believe they can stay in business. Don't waste your money. Good design, abysmal quality. What a waste of money.
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Yuen L.

Yelp
Furniture shopping was an amazing experience here with Shona! She is informative, knowledgeable, patient, detailed, and has a deluge of experience. She also has an eye for design and is very meticulous! Thank you so much for everything!!
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Armine Amy I.

Yelp
They get two stars for two specific things. One is the beautiful rooftop patio they have and two is the actual furniture. Its stunning yes. Worth it? Maybe. I love going here on a nice summer day after having had breakfast on Melrose and just strolling the store and perhaps even window shopping, since the store is incredibly pricey. Staff will not even approach you if you dont look slightly rich. I understand you cater to the wealthy, but have common decency and atleast greet your customers. I may turn out to be an incredibly wealthy customer who is just looking to buy one day. But after not even getting a hello, I will definitely never give you my business, even if all I can afford is a pillow. Dont judge people by the way they look or dress. That's all I can say for this business.
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Monica P.

Yelp
Jason who works on the second floor is such a mess he needs to be fired he is so rude he was chasing me out of the store asking me for the measuring tape just earlier today and I had complained about him to the manager for his extremely tasteless behavior and stuck up towards me and I hope he gets fired! I came in today to buy eight dining chairs one dining table and the Chesterfield sleigh bed. If you are going to work at a store that caliber then you need to have better people skills. Because of his terrible attitude left me very upset. I left immediately without buying anything. Part of the fun of buying from Restoration Hardware is the way the customer experience is impeccable and flawless. One plus was the female concierge and Shona M. (She helped me extensively with my questions before said experience) will be buying from her.
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Keira R.

Yelp
I would very much like to thank Suma Lipari who works at Weho location. I went to the store with my designer friend Elma for furnitures last Friday. Suma was super nice, friendly, knowledgeable, and professional!!!! I got beautiful ceiling light and couches with her help. Hope the owner can motivate employees more. Absolutely 5 stars review for Suma.
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Janet H.

Yelp
I don't understand how expensive Restoration Hardware is... although I must say it's kind of a fun shopping experience. The outdoor rooftop area is super nice and they let people lounge around all day if they wanted to, and bring in coffee. Fun to browse around, but not sure if it's worth it. We were quoted over $10k for a furniture set...
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P A.

Yelp
I came here over the weekend for a showing of some pieces I was thinking about getting. Everyone from the front room, managers, and sales person were kind and attentive. This is important when shopping for furniture, as one usually has many questions when designing their home. I was walked through the gallery by Micaela who was very professional and knowledgeable, I would highly recommend her if your thinking of visiting this location!
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Jennifer S.

Yelp
I always thought this store was beautiful, but out of my budget. I moved and needed a whole house furnished and met with three different private interior designers (who claimed to be "more affordable") and none of them could even come close to working in our budget, nor did I really feel wowed with any of their ideas. So, for the membership fee here, you get free design services. We figured we'd see what they had to say, and had nothing to lose. We worked with Lily who is AMAZING! She worked within our budget (we actually ended up a little under budget) and have the most amazing, beautiful furniture. She truly listened and chose things that felt like "us" and not just generic showroom design. She had some really innovative ideas about ways to use our space that none of the other interior designers had though of. Really happy with the design services and the comfort, quality, and beauty of the purchases we made here.
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Alesia B.

Yelp
They are unbelievably awful. The lack of product knowledge is astounding. The lack of help is frustrating. I cannot imagine how this company survives with such bad service, third party installers, and products that need maintenance within 2 years. My drapes are too heavy for the strings connected by small magnets used to pull them up and down. The installer recommended changing them and the company emailed me a nasty letter telling me they weren't changing them. I never asked for the cheap string connected by magnets to be changed the installer recommended that they be changed because they keep falling apart. This company is dysfunctional and it's employees are sick in the head. They don't even have a cleaning company that they work with to keep the Belgian linen clean. Vera Wang, Christian Louboutin, among other high end retailers have special places to have their products cared for not Restoration hardware. The employee told me to google places that clean drapes. I spend over 100k on drapes and they've been nothing but nasty. Pathetic c
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David M.

Yelp
Great place to shop. Enjoying the experience of replacing all the old with nothing but the best new. Look forward to decorating the beach house too.
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. ..

Yelp
It's nice stuff. not really heirloom quality, but still nice, nonetheless. I recently made a sizable ($10K+) purchase online to outfit the living room (leather chesterfield sofas, rugs, large coffee table, leather armchairs, etc.), and when I went in to see if I could modify my order to add a few thousand more dollars worth of floor lamps and mirrors, I was told they couldn't help me since I purchased online. LOL. Ok.......... I find it funny how the people working the store can't even afford the wares themselves. Consequently, they have palpable disdain for those who can. Ah, peasants.
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Rebecca A.

Yelp
I am OBSESSED with the cloud couch! It has to be the most comfortable couch ever made. They have 4 of them right as you walk in. 2 in white linen and 2 in brown linen. It's a MUST SIT. You will never want to leave. I am buying it when I get a house because it's huge. 25% off with membership. Valet parking $5 with validation. Great location. Amazing sales women working. Free water. Sexy beautiful furniture.