Hannah F.
Yelp
Let me start out by saying that this venue was absolutely perfect for the theme and size of our wedding; not to mention it is reasonably priced. Chrystal was mostly great to work with (we had small hiccups in sorting out the rehearsal but they were ultimately resolved). She was very helpful in answering all our questions and accommodating with meetings, including dropping our things off before the big day. We absolutely LOVE the event space overall. The bridal suite is beautiful, the rooms are so unique, the staircase OMG, and the dance floor out on the porch is so cool.
HOWEVER. Rhodes Hall has 2 staff and a security guard present the day of weddings. Chrystal is not typically there, which is understood. The staff she did have present at our wedding were TERRIBLE. Fortunately, I was only aware of a couple incidents the day of the wedding. One of which being our exit which was completely ruined. We were rushed out and they didn't even open the front gate for us to go out. I was nearly in tears. We had until 9pm to end our event and until 10pm to cleanup and be out of the venue. After being literally pushed out, our Uber picked us up at 8:51pm. Meaning we were actually forced to call Uber even earlier. Everyone who stayed to cleanup couldn't have been there any later than 9:15pm. As the bride and groom, we had access to the tower with our photographer for a sunset session. This was discussed and planned for. Two separate people had to search someone on staff out and ultimately my photographer ended up calling one of them personally to ask if they could please unlock the door to the tower. His response: well you have to have an event to have access. To which she kindly reminded him that the event was the wedding. They took their sweet time to finally come unlock the tower, taking away time from our reception.
Our coordinator informed me once we returned from our honeymoon: "The overall attitudes of the staff the day of your wedding from Rhodes Hall. They were not very pleasant, difficult to motivate to do things, and just didn't seem to care about anything but whatever they were watching on their cell phones in their office. I couldn't even get them to unlock the front gate to the exit."
Additionally, the DJ: "As far as Rhodes Hall goes, I truly love all the people that are there on a daily basis. The 2 guys that were there the day of your wedding, on the other hand, were less than stellar. They did not seem to want to help anyone and annoyed when asked anything. They really only seemed to be interested in watching videos on their phones and rushing everyone off at the end of the night. That being said, I do not think their attitude effected the evening. They largely stayed out of sight from guest and I did not see them interact with anyone except vendors. I would just expect people that represent Rhodes Hall to very accommodating and helpful to everyone."
My parents had similar complaints. Apparently, they remained in the office with the doors shut almost the entire time, with the exception of coming out twice to fill their plates with food. They were very difficult to find when we did need them.
Chrystal has since been informed of all of the issues we had. I know she is incredibly disappointed in the staff that was present that day.
I will conclude with: This venue is perfect for a small wedding/event looking for a beautiful back drop. BUT I would ask about the staff that will be present the day of your event.