Kerry S.
Yelp
I've been to Rising Eagle a few times and always thought the food was decent. Unfortunately, we had a terrible experience there on our last visit. Their internet was down, which brought the entire restaurant to a screeching halt. I get it, things happen. We were told they expected to be back online in about 20 -25 minutes. We decided to wait as we were in no hurry, and no one in the family was starving. However, about 20 minutes later, a new customer walked in, and we overheard the hostess telling him that the kitchen was backed up because the internet had been down, and the wait time was at least another 45 minutes. Upon hearing this, we politely approached the hostess to ask if the 45 minutes were for anyone new coming in for dinner, or if it was an additional 45 minutes to begin seating anyone at all. At this point, the hostess became extremely defensive and asked us why we were angry with her. We responded that we were not angry but were simply seeking clarification so we could decide whether to stay or go elsewhere. She then, in an extremely rude tone, demanded that we explain what we thought she could do for us and insisted that the kitchen backup was "not her fault." As someone who also works in the service industry, her demeanor was shocking! We were in no way angry at her or thought she could somehow change the situation, but what she definitely could have done was keep her customers informed. A simple 'hey, we thought we'd be ready to seat people in 20 to 25 minutes, but it looks like the kitchen is backed up more than we realized. It is going to be an additional 45 minutes' - then we could decide to stay or leave. Basic communication really is part of the hostess job description; we weren't expecting anything above and beyond basic information. Needless to say, we will never be back. I cannot give my money to a business that allows such rude behavior.