Anna K.
Yelp
Charged me automatic 20% gratuity and refused to give me a receipt. Said 20% gratuity is required on every bill (even for a party of 3.) when I asked if it was disclosed anywhere (menu, sign, etc) they said no and that they don't need to disclose it.
I called 3 times to speak to a manger to confirm this 20% gratuity rule and to receive a copy of my receipt- I was never given a call back.
I finally got ahold of a manger named Hanna, she was very rude and condescending on the phone, she told me the 20% gratuity is in fact a rule but confirmed it's not disclosed anywhere, she told me I could get a copy of my receipt if I gave her my last 4 digits of my card, I did, then she told me she needed the total amount or else it would take her too long to find my receipt from the day I was there (specifically said she didn't want to take the time going through each transaction of that day) and when I said I don't have it, that's why I'm asking for the receipt, she told me to call back (very condescending) when I find it.. clearly trying to brush me off.
I spoke to a friend about my experience and he said he had the SAME issue (charged him automatic 20% gratuity for a party of 2 without disclosing.)
Update after response*
There was sadly 0 communication of the automatic gratuity, not from 1 server, the menu, a sign, nothing.
Someone sent the receipt a day after this review was written, thank you for sending, it is appreciated but it is unfortunate I had to write a review to receive my receipt and proved Hanna (the manger) was lying when she said she couldn't send the receipt
Still unclear why the management had to be so rude and aggressive with me on the phone.