Susan L.
Yelp
I called to make a reservation for my daughter's birthday dinner for 10 of us at 6:00 pm which was going to be in two weeks. I was told they don't take reservations, but they doors open at 4:30 and we could come and snag a table and hold it until 6:00. I thought OK, since they suggested it. When we arrived, we told the gentlemen that greeted us what we were told, He talked to owner and said, yes they would do that. Gave us two tables pushed together, added chair on the end. Our waitress, Marilyn, did get us drinks while we waited. Most of our party arrived by 6:00, we ordered drinks and appetizers, which took a little while to get there. One last party member arrived by 6:30 and finally our waitress took our order around 6:45. We gave her orders, most of ordering caesar salads, which when we got our bill there was $3.00 upcharge for each one, which was never conveyed to us. We asked for bread three different times and never did receive any. Took over 30 minutes to get drinks, which we had to flag down Marilyn to ask for. The could've make a lot of money on drinks, but she never would return. After we noticed the table next to us, had ordered after us and gotten their food before us, we stopped Marilyn at 7:50 and my husband asked how much longer it was going to be, because if it was going to be any longer, they could just cancel his ... her response "it's not our fault, we had to wait on you". Seriously, she's going to say that. She was a terrible waitress. Half of the food orders were cold, others lukewarm. Finally when we were done eating, she came around asking if we needed any more refills of water. I was holding my glass while she filled it, which she proceeded to pour so fast that it completely spilled out of the glass, all over me and the table. She was like, oops. Then she charged my son for a drink he didn't get, so she took his paper bill (and not his credit card) and then took mine with my credit card in the black holder. Took her forever, finally came back and she asked my name, I verified it, she left, came again and said, oh she had charged my son's bill on my account as well as mine and was trying to figure out how to back it off. Finally at 8:45 we walked out the door.
If the owner didn't want our group of 10 people, then he should've said that when we called for reservations. We had heard great things about Rizzi's, even two of my sons really like it, but definitely was so disappointed. Maybe having a different waitress that actually cared about the job, might have made a difference, but Marilyn was terrible and probably won't return. Very overpriced and food was definitely not that great.