Yajaira Torres
Google
The shop was empty on a Tuesday morning, my husband and I were the only customers at the shop. The young lady behind the counter did not greet us as we entered or approached the counter. We were standing at the cash register while the barista walked back and forth cleaning her station and prepping for the next customer. This was my initial thought, I figured she would smile and ask us to wait briefly, but she didn't even acknowledge we were standing at the cash register. I gave her another couple of minutes and unfortunately, she never asked to take our order.
I left the shop and a lady standing out front asked if we had been helped since we were walking out empty-handed. I explained the situation she said I'm the cook, I'll make your order, please come back inside I will help you. She did not allow us to walk away, she held the door open and ushered us back inside. She took our order and was very courteous at which point the barista prepared our drinks and charged our card. If it were not for the cook being so insistent and courteous, I probably would have not made a purchase.
The coffee was rich, the latte was prepared perfectly, no sugar was required, great tasting coffee. The waffles were hot, fluffy, and topped with fresh fruit. The shop is quiet and clean, and their coffee is delicious but unfortunately, customer service is not their forte. The only words the barista exchanged with us included the total amount for our order.