Joe Walkin
Google
Terrible business etiquette. I put in an order for 2 pounds of seafood salad for Christmas Eve. When I got home with the order I noticed that the container was not full. I decided to weigh the order because I paid 64$ for 2lbs of seafood salad and it visibly looked light. The receipt said 2lbs of seafood salad at 32$ a pound. Actual weight showed less than 1.25 pounds. I called the owner because I believed this was an honest mistake and that maybe one of the containers was accidentally missing from the order. The owner informed me that even though he charges $32 a pound, the actual weight may vary because he actually charges 64$ by quart volume and not by weight. I informed him that in either case I got taken advantage of, the quart wasn't full and I was missing 3/4 of a pound. He told me that this is how it goes, that I need to educate myself on how quart containers work, and that I was the only person that ever weighed his product. I am well versed in NY deli etiquette and typically you pay per pound for what you order. The product is put into a quart container and weighed. Sometimes you get more, sometimes less, but you always pay for what you get. Or there is a set price for a quart container which should be full. This deli confidently charges you for what you don't get, in this case I paid 64$ for 1.22lbs of seafood salad. As the owner said, this is not a mistake and what the customer should expect. The owner said he didn't have time to argue with me and I got refunded for the missing 1lb but the owners attitude shows that this was no mistake and more customers should be aware that they may be getting taken advantage of. Will never order from them again. Bad business etiquette.
