ROOST Tampa

This stay was amazing! It was better than I had anticipated or expected, especially the front desk staff. I have to acknowledge Stephanie, Crystal and Kayla, who made me feel like “family” and an everyday resident. They should be applauded for their stellar customer service. I know this to be true because I used to train concerning it. Stephanie, how you manage a smile after working 11 PM-7 AM is impressive (best wishes with your academic studies). The room was setup smartly and was super comfortable. The amenities of ground coffee, washer/dryer, and a full functioning kitchen provided all the comforts of home. The bedroom - WOW! I love that there wasn’t a tv in it and that the doors could be closed to darken the room to maximize a restful sleep. I also never wanted to leave the shower. I enjoyed my view. The swimming pool area is not only beautiful but enjoyable. Having a nearby store and being close to the trolley were external benefits. Being a housing professional, the mix use of this building is what modern day housing should look like. When traveling, I will look for an Asher (Roost) again as my preferred place to stay.

Roost Hotel is a MUST-STAY while in Tampa Bay. 10/10 recommend. Everything is AMAZING from the parking garage being attached to the room itself. Not to mentioned the concierge service is TOP NOTCH. Michael & Zander made my stay unforgettable. Thank you for such an amazing experience!! I’ll 100 percent be back!!

This was a wonderful hotel to stay at, it's not your typical hotel as there are also apartments for longer term residents in the building. The 1BR I had was very spacious, there is a parking garage attached to each floor which was convenient and the actual location was perfect for my conference at the Westin. The fitness center is HUGE for a hotel and the pool area is lovely. Right next to the aquarium and wharf, I would definitely stay here again next time I'm in Tampa. Keep up the good work.

I stayed at this Roost for a few weeks in February-March 2025 to escape the Boston winter. It was wonderful. I chose this hotel because I wanted easy access to both several restaurants and a grocery store. The location is perfect for that. The rooms are quite comfortable, including my handicapped-accessible room. The staff also supported me regardless of what I needed: more hooks lower down so I could hang my towels more easily, and a stool so I could reach the dryer. (I'm short and the washer/dryer was full size, so it was a challenge for me to reach. Highly recommended.

Just a great experience. The room was beautiful. The full kitchen with the fridge makes a huge difference in comfort and convenience. Staff was attentive and helpful, and the amenities are really nice. Great location and would absolutely stay here again. 👍🏼

This hotel is fantastic. If you have a long stay you have a full kitchen with full fridge and dishwasher and full size washer and dryer. The rooms are lovely. The shower water pressure is solid. My favorite part is receiving coffee beans with a grinder and a full drip pot so the coffee in the room is legit. The pool deck is beautiful too. I love it. I will come here every time I visit Tampa as long as the rates are reasonable, which I feel they are based on the quality.

Roost staff were welcoming from the moment we arrived. The rooms were bright, functional and immaculate! The amenity floor is so welcoming and functional. The pool and hot tub are clean and inviting as well as the gathering areas around the perimeter of the pool area. The fitness center had everything you could possibly need for a great weekend including 2 Peloton bikes that anyone can use (no need to bring your special shoes!). Roost offers an amazing lifestyle and I would recommend it to anyone!

ROOST Tampa… being a new yorker I really liked it’s vibe of SoHo by design, Williamsburg by attitude, and totally Tampa in spirit. The location’s refreshingly hipster. ||The studio was great. I stayed one night for work but could’ve stayed a year just as easily. I never had a full size washer and dryer in nyc! ||Michael at the front desk was excellent, then I met Betsy! I need more Betsy! Whose so small, I almost stole her but gonna check out getting an apt instead. Thanks team!

Update to my previously submitted review 11/29/23 update to my previously submitted review: The general manager Eli Kostbar, responded to my review which I will offer my rebuttal to certain points he listed:1) "However, as we were unable to accommodate your early check in......I was never told they could not accommodate my early request in fact when I first checked in at 1:30pm, the woman told me that my room was at the last part of being ready for me so it should be done shortly. I was allowed up to their 7th floor to sit and "enjoy in the interim". It is a floor that has seats and nothing else. I had been up since 5am flying and had half a bottle of water and nothing to eat. I have an autoimmune disease which makes me dizzy and nauseous without food and plenty of water. I sat for an hour and a half before I began emailing via the booking.com phone app.2) "Our team continued to receive multiple verbally abusive, rude and threatening phone calls and messages from you prior to our check in time such as "Don't bother, I will never stay here again and will be hitting all social media with my negative reviews.." This is misleading how it is listed by Mr. Kostbar. The only multiple things were my messages of which after an hour and a half watching others get their calls rooms were ready which was before the set in stone 4pm check in, yes I was upset. I called 1 time and the woman kept talking over me repeating the check in time is 4pm so getting nowhere I hung up. The "don't bother" I was telling the director of rooms in a phone call not to come down but he was saying things to me like "did you just say...?" and was strong in his manner and not at all what I expected from a "manager" with curt tones and sarcastic responses! 3) "We were attempting to upgrade you complimentary to accommodate your early check in request but we're hung up on..." yes I was offered an upgrade but it was never told to me to accommodate my early check in...I told the director of rooms I didn't want the upgrade but before I could add because I just wanted a room, I was told my reservation was being cancelled! 4) "We genuinely care about the satisfaction of our guests and aim to provide the best possible experience. Though your feedback does not accurately convey the full story..." The general manager's response does not accurately convey the full story. I'm a 62 year old woman with health issues coming to spend Thanksgiving with my kids. Instead I'm told by the director of rooms my reservation is canceled and was then humiliated by being escorted out of the hotel at 4pm with nowhere to go. This is people who genuinely care about their guests? Yes I was upset and yet was told Tommy and his team are not going to deal with me and escorted out! Tommy even told my son that I was verbally abusive about Hispanic people which never happened! So I'm still being harassed, abused and untruths are being stated now by the general manager! Please beware about this hotel and how they deal with upset people...me a 62 year old woman alone and put outside to fend for myself in a strange city! I cannot believe a director an now the general manager are going after me with stories of things that did not happen and reduce themselves to such unprofessional behavior. This is what your values are towards your guests or people in general.

Avoid for business travel even though near the Conference Center. The Roost is not an AMEX recommended resort. Though booked through AMEX nothing is refundable or adjustable. Made a huge mistake using them for business travel. My reservation changed and they would not refund or adjust as typical for anything booked with AMEX. Again a major reminder as a business traveler to never use anything local given the risk of them trying to charge for things not used.

The individuals on the forefront are the true face of a company or business. Oftentimes, companies forget to appreciate the ones that are actually the reason for customers' return. I visited The Roost Hotel in Tampa, Florida, this month and had an amazing week's stay! Had a minor hiccup the first night, but Josette assisted to alleviate the problem, and everything turned out fine. I loved the modern aesthetics of the property, including the smart vending machine that dispensed hot food. The hotel was also great for remote work. I was a little bummed that the pool closed at sundown. However, I was able to enjoy the pool and the jacuzzi one day after working. The location of this property is ideal. There are many things to explore and places to eat within walking distance. The customer service and support were top tier from Josette, Ashley, Griffin, and Betsy. I'm so grateful for the opportunity to cross paths with such awesome people. I hope this company's executives actually find a way to thank the people listed above! Looking forward to my next visit!

My wife and I frequent Tampa as much as we can. We like to try new hotels especially if they are close to where we need to go for that trip. We got to the hotel about two hours early and were informed that they would call when are room was available. We were provided with a key so that we could park our vehicle and explore certain parks of the hotel until then. This was also no big deal since it was a nice day so we just went for a walk. Once in our room we started to have issues that were no person fault. Attempts were made to correct this and it was unsuccessful. I went to the front desk to see if we could move to a room of equal value. As the front desk employees were looking in to this Tommy McCormick who is the Director of Rooms overheard the conversation. Tommy stepped in and took over the process for moving us and let's just say it was above and beyond. Tommy checked in with us the next day and even reached out two weeks later as well. Defiantly staying here again. All of the staff was amazing. On top of all of this, the fitness center is one of the best you will find in a hotel. Plenty of places in walking distance for food and drinks as well.

Roost hotel has amazing services, amenities, and staff. I am so very satisfied with my stay at Roost. The attentiveness from the front desk staff (Griffin, Jason, and Carter) was top notch, to the property contact, Tommy, who was accessible and accommodating the whole time. Elida, Savannah, and Eddy were very helpful on the amenities level as well. I would 10/10 recommend this hotel to my friends and family. So grateful for the experience and I am looking forward to next time.

First off great location. We really looked forward to a couples getaway. We were given room 301 across the hall from a trash room and right next to a stairwell on the right. The metal doors from both slammed all day and night. No peace or sleep in this room. Last slam I believe was 3 am that woke me up and started again at 8 am. Spoke with staff in lobby and was told a manager would call us. No call back. I called on Monday and the person that answered the phone pretended to be a manager and gave us fake name of "Chris" and told us he would give refund which never happened. Called and spoke with Betsy who again said manager Gassette or general manager Eli would call back. Never called me. Ended up getting Expedia to call them and only then did they refund $$. Beware the customer service is subpar and and employees are a bit shady. Would not recommend staying here. Edison is next door and it looks amazing.