Haywood L.
Yelp
I've held back writing a negative review for this place because the food has been good enough, but tonight's experience was so disappointing.
I can only comment on the Original because that's all I get, but it's pretty good. The chicken is plenty and never dry, the sauce is great, the broth is a nice side that comes with it--no complaints about that order.
The service is so hit or miss that when it misses, it's almost always enough to get me questioning if this will be my last visit here. Tonight, it confirmed it.
I've been here 7-10 times, so my experience isn't a one time thing. Service is decent if the older aged staff are working. If it's the younger staff, it's always been a miss. No greetings, they aren't wearing uniform, and it's unwelcoming. I came in tonight after work like usual, and it was empty except for me, to order my usual. After placing my order, the one employee dressed in gold chains and not in uniform, comes and takes the receipt to make the order. I waited only about 5-7 mins which is great. After it's done, he hands it to me like it's ready, and I notice that there's no broth like there usually is with the order. I ask for the broth, thinking he forgot to include it. He tells me that they don't have any, and it'll take some time to make. "Okay...so how long will that take?" 45 mins. How do you not have the broth ready? It's not like I came in the morning right they opened, it's prime dinner time. Why didn't he tell me this right after I ordered? He could have informed me right at the beginning so I could either change my order, cancel my order, or substitute it for something else. He wasn't going to say anything and just hand my order to me like nothing out of the ordinary. So I literally paid the same price as if I got a full order, when I'm literally missing a part of it. The audacity this clown had not to tell me as if I wouldn't know that something was missing. He didn't offer to discount me since I didn't get the full meal, didn't offer some sort of substitution or compensation--it was poorly handled. I was so upset but hungry so I just took the food and left without the broth, despite paying full price. Poor management and terrible customer service are what will kill this business. Never coming back.