Maya M.
Yelp
I came to Roosterfish for the first time today and had a very disappointing experience with the bartender Gianni. I ordered a lemon drop and noticed he was pouring more lemon juice than vodka. When I politely mentioned it, he gave me attitude and asked if I wanted him to use a jigger. I said yes, and from that point on he was rude throughout the entire interaction. When I asked if they offered an industry discount, he told me, "We only have it for friends and you're not a friend." Completely unprofessional and unnecessary. At the end, when I requested a receipt, he refused and said they don't print receipts. I asked how to enter my email to get one, and he just said, "I don't know how to help you. Overall, the service was hostile and dismissive from start to finish. I left feeling unwelcome and disrespected. With so many great bars in LA that treat customers with kindness and professionalism, I wouldn't recommend coming here.
....However, Steve and Jesus completely turned the experience around. Steve was very supportive and understanding, and Jesus was extremely attentive. They both went out of their way to make me feel welcome, which made a huge difference.
I still think the first interaction needs to be addressed, but thanks to Steve and Jesus the night ended on a much better note.