Mariana Gomes
Google
I rarely leave reviews, but this experience was unacceptable — and the owner’s public response only made it worse.
When I visited this restaurant, I was told reservations weren’t accepted. Yet several tables were clearly marked as “reserved.” When I politely asked for clarification, I was brushed off in a rude and arrogant manner. It felt like we were being treated differently — the atmosphere was unwelcoming, and the staff made no effort to explain or help. It was not just bad service — it bordered on discriminatory behavior.
After sharing my experience in a short review, the owner replied publicly, falsely accusing me of leaving negative reviews at other nearby businesses — which is a complete fabrication. I’ve never been to, let alone reviewed, the places he listed (“Toscana 49”).
Even more disturbing, his response included xenophobic and unprofessional remarks like “should’ve stayed in Portugal” and “go back to wherever you’re from.” That kind of language is absolutely unacceptable — especially coming from someone in the hospitality industry. If this is how they respond to respectful criticism, imagine how they treat guests they don’t like.
This is not just about bad service anymore. It’s about how a business handles feedback, treats its customers, and whether it fosters a welcoming space for everyone — regardless of nationality, language, or appearance.
If you're looking for a place that respects its guests, values honesty, and understands the basics of hospitality — I strongly recommend going elsewhere.