Amy H.
Yelp
Im writing this for Birch Coffee LGA airport, terminal C near gate 92. The electronic receipt came from Rossi Pizzeria Market. First of all, they have screens to self order...some don't work, but there's no sign to indicate it.
So as I was ordering 3 people would
order and then not be able to pay passing people off. They had one machine where a lady was a facilitator- but she only liked to help one person to every 6 people getting frustrated with the self service touch screens. It would have been effective if this was some kind of behavioral study. But it wasn't. It's rush hour morning and people want to grab things before their flight. Alas, the back orders was not what warrants the 1 star. I ordered 2 bagels, toasted with butter. Easy. I get my bag and go my way. Shocker:
the other bagel is missing. I come back and there's an angry crowd waiting to order so I politely show people the bag to quickly show them I'm not cutting the chaotic line. The woman recognizes me and and I say, "I ordered 2 bagels and got one..." She looks at the woman behind the counter and she looks confused...gives me one bag- then says, "Wait, take this one" Not instilling a ton of confidence. Still, this is not what constitutes a one star rating. I get back to our gate only to find a mildly toasted bagel, totally not toasted on the inside with melted grease- nothing remotely tasting like butter. And oddly, this is not what made me select the one star. The rating is for the rubbery, hard, tasteless bagel. This is a sin to serve in NYC. Serving horribly vile bagels should be punishable as a felony. It was so bad we couldn't finish it. Hub exclaimed with enthusiasm: this is awful and I can't even eat this sh*t. It was inedible and the city of NY should shut the joint down. .I know, I know- so dramatic! However, there are certain foods that should remain authentically NYC and amazing. Bagels and pizza are a staple to this list and yet, somehow this joint managed to F it up. It's akin to going to Chicago and getting a bad deep dish pizza, California and rotten avocado on your avocado toast, going to TX and getting a horrible steak, or KC and getting bad BBQ. I've ranted enough.