Round One

Great location, clean and staff are super nice and attentive. Like all arcades some games are gonna take some tries to win points or prizes. But I saw so many staff circling through the claw machine areas to re-adjust and help customers. I’d gladly come back

Fun place to play and have a good time, only down side is the temperature inside is unbearably warm. You can feel the coolness from the mall just from the exit

Kids had a great time here, they have a lot of games and even bowling, and ice cream for only $1!

I work two jobs I like to go out to the movies going for a walk

Es un lugar para compartir reír y disfrutar en familia o amistades. Ambiente amigable.

Round1 in Reno offers a surprisingly fun and diverse entertainment experience, especially for a group outing. I recently visited with friends for a birthday celebration during the week, and we had a blast. One of the unexpected highlights was the food. We ordered a couple of pizzas, and they were surprisingly good - definitely exceeding my expectations for an arcade/entertainment venue. The arcade itself is a major draw. The games had a distinct, almost nostalgic feel, reminiscent of arcades I've seen in Tokyo. We spent a good chunk of our time battling it out at the punching bag machine, which was a definite crowd-pleaser. For our group, the karaoke room was a game-changer. Renting a private room was absolutely worth the cost. It gave us the freedom to belt out our favorite tunes as loudly and enthusiastically as we wanted without disturbing other patrons (or being judged!). I highly recommend this option for larger groups. The staff is primarily made up of teenagers, and while they weren't exactly stellar in the customer service department, it wasn't a major issue. As long as you're not expecting highly attentive service, you'll be fine. Overall, Round1 is a great place to hang out with friends and have some laughs. With a wide variety of games, decent food, and the option for private karaoke, it offers something for everyone. I'd definitely recommend it for a fun and casual outing.

Lots and lots of claw machines here! The staff was super nice and helpful when we needed a readjustment. After a couple of failed attempts, this one really nice worker placed the plushy where it was a super easy win. She even tested the claw machine to make sure it was winnable for us. She literally gave it to us on a silver platter. This Round 1 was super clean (including their bathroom) and had lots of other games as well.

We just got back from Japan! And we're like why have we not been here. There's a ton of games and claws. As well as bowling. It is kinda pricey compared to Japan. Best part is the food court that has a ton of Japanese food and $.99 ice cream!

We went to Round1 before Christmas, so we can grab a snack and take a break from shopping. There were a few people milling about but the snack bar had plenty of open tables. We ordered the pork bao offered in their Asian menu, an order of regular and shake-shake fries, drinks plus a side of ranch dressing. The ordering process that day changed because they were only accepting cash at the attendant's register and if you're paying with a credit card, you're instructed to use the order kiosk. Unfortunately, we didn't initially see the shake-shake fries on the menu and had to ask a supervisor for help. He exasperatedly stomped over the kiosk and curtly showed us where to order the fries as if we should already know this-- dude, we're not your employees, we weren't trained on how navigate the menu screen; we're lucky we were able to decipher as much as we did on our own. We eventually received our food and drinks with minimal wait time. My niece's soda was all carbonation and no syrup but she figured it wasn't worth dealing with the disgruntled supervisor just to get her soda fixed. The pork bao was good but at about $3-$4 a pop, the price is too steep especially when you can get a package of six at the local Asian market for about $8. The fries were good, good portions for the price. Overall, the food was good but the service could use a bit of improvement.

Celebrated a friend's birthday at Round 1. We made an reservation for a table, and the staff were incredibly friendly and attentive. Even though it was a Saturday night, the venue wasn't overly crowded, which was a pleasant surprise. I was impressed by the expanded food menu - there were plenty of options to choose from. We also enjoyed using the karaoke room, which was a lot of fun. However, we encountered a minor hiccup when we weren't able to connect our phones to add songs. This meant we had to manually select songs, which took a bit longer. Highly recommend that you come ready with a list of songs.

I hate how every Roud1 location you have to get a new card. This is the biggest Roud1 o ever been too. The workers here are nice and friendly. Wasn't as busy as I thought it would be. Super clean as well.

Fun place and lots of variety of games. I love the time play, for $10 you can get a card that allows an hour of play on certain games. Pinball is one, so I was stoked about that. None of the ticketed games are part of the time play, so if you want to get prizes with tickets, you can't use the time play card. They have different package value for card that have credits and you can play all games. Their food looks good, but we didn't have any. We got ice cream for only .99 cents and that was really good.

We celebrated my daughters 1st birthday here. It was great, her and my nephew were the only little ones there, the rest of our party were adult kids and we all had a great time with bowling and the arcade games! Food was good too! We'll definitely come back here when we're back in Reno and as our little girl gets older so she can play more games!

I was excited that we got a Round one in Reno and my previous review reflected that. Now however they only get two stars because what the facility was clean, I felt slighted cuz they got rid of the last of what I would play which were the pinball machines. Little pinball Pac-Man and pizza would be great. But oh no they can't do that they have to fill it up with all claw machines filled with Japanese anime toys that appeal to 20 something losers. I understand that price redemption is king now but would it kill them to have like Pac-Man, Popeye, pinball for us old timers? So yeah whenever somebody in my family decides to have a birthday party or they want to go to round one I'm going to stay away because obviously I'm not their target demographic anymore so they don't need my money apparently

Honestly don't know why some people are post negative comments here about Round1. Never seen malfunctioning machine, never saw the bowling lanes closed nor have I ever got disappointed or sick with their food offerings. But I have seen some trashy people acting like idiots around the gaming machines, people clearly drunk or high on something, and otherwise people who thinks this is a Downtown casino and thinks they can act like idiots. Fortunately, security usually does a pretty good job in keeping out the unwashed and actually lets people have fun. I'm beginning to think it's a customer problem and not the facility or employees problem.

The arcade in general is very fun but the food is horrible, it's mostly microwaved food and it's overpriced and they take thier time to make it too and the employees slack around a lot

Always a good time, but can become very expensive. This place is like a Dave and Busters minus the full restaurant and bar. While this place does have food, it's more finger food, beers and spirits. The game card is $2.00 to start and the games are anywhere from 6 credits to 12 credits depending on the game. The video and pinball games may be cheaper to play, but I'm not into those. We usually play the games to win tokens. Who doesn't love taking home an overpriced toy? The money/ credits for the games is odd. The more you buy in, the more bonus credits you get. I wish I took a picture of the credits information. Once you have enough tickets, you can buy items from their redemption store. This is a Japanese based company and a lot of their prizes are Japanese brands. There are a lot of coin pushers and plushie claw machines here which I enjoy. I've seen people bowling and playing pool, but never looked into those activities.

We came for a karaoke night and had a really fun time! I'd never been here so I wasn't sure what to expect, but this place has it all! Sensory overload. The rates are decent for how much space they give you. Food options are pretty standard (mostly fried), but affordable. Beers and other adult bevys are decently priced. I have a few complaints, only because they would greatly improved the experience. 1) You have to leave your room to go order food, then you have to wait for it and take it back to the room. If they offered a QR code system for ordering and delivering the food and drinks it would give you more time back to enjoy the room you paid for. 2)A better system of notifying you if there is a wait list for rooms. We wanted to extend our time and it was not an easy process and kind of took away from the fun. 3) There was no trash can or napkins or water or anything in our room. If they provide it, it would make for a more welcoming experience, like they actually want you to stay and hangout. "Stay a while" vibes. The staff was all super helpful, especially Noah. We had some tech issues and they were helpful in troubleshooting to fix it with us. Ed was fun and friendly too. Thanks for being so great!

Worst customer service, bowling lanes didn't work properly, menu screen wasn't up in "snack bar", the chips were stale and nacho cheese was questionable, the games didn't work right and were too expensive for 30 seconds of play, paid for the air hockey table and no puck came out. Literally every experience I had here was poor. Facility is beautiful and has so much potential, but execution couldn't have been worse. @ericsoto @matt Update: 5/6 people I was with ended up coming down with a significant stomach bug for the 24-48 hours following our visit here. Shouldn't have eaten those nachos after all...

When it comes to arcades this is one of the best selection of games in town. When I lived close by I would go here often and really enjoyed the atmosphere and the great games they had. The Wacca machine was so much fun. I like that they have so many things you can do. Karaoke, bowling, arcade, claw machines, food and drink options. I highly recommend this place for a neat and fun arcade. Also great for groups.

This place is so fun to go as a family - the kids had an absolute blast playing with all of the games here. We went on a Sunday and it was fairly busy. Great idea for a family outing - bowling is so much fun too!

Honestly, great place. I usually always have a fun time. The employees are usually very great. There was however one employee im sure she was a manager. She was of taller stature with blonde hair and wore all black. Anyways, the game we played was the magnet one, where the toy was being held in place and you use the claw to knock it off and into the chute.We won the prize, it cleared the magnets but it was rather big so it fell and got stuck on top of the prize won box, we went and got her and she rudely said "it needs to fall down the win box for it to be considered a win." Then resets the prize and walks away. Besides her, everyone else is very kind and helpful. I do still recommend this place. Especially if you like Japanese anime

I absolutely LOVE these round1 arcades! We have one in Oregon that we go to and the card worked at this location. The games are always great and fun and always something we have never done before. If you like arcades you will love these. So much better than Dave and Busters imo!

Great arcade to take the family to if you're avoiding a casino. We spend hours here each time and always leave happy! There is so much to do & a little something for all ages.

Rude customer service. My daughter (30 yr+) went to order a beer, but because her toddler was with her, RUDE LADY wouldn't serve her. We are in a kid zone, kid and family oriented....and YOU SELL BEER!! Lady with shitty service skills made her feel bad for ordering a beer. Now you get zero of our money. MESSAGE TO ALL - you better make sure you have a babysitter before thinking you could order a beer here.

Had a good time tonight. Spent 60 dollars worth of credits on claw machines and walked out with 6 prizes. Noticed that all of the major claw machines had signs on them saying that if there was a prize you wanted that was out of reach, a staff member could move it for you. There was a dinosaur that was present in one of the machines that we wanted, but they were all either to the side or buried where the claw couldnt reach. Grabbed an employee to move the prize for us, brought them to the machine, and all they said was "oh this machine requires two keys to open it, so i cant do that." and left with no explanation. Would love to know what that was about and why it couldnt be moved, seeing as EVERY claw machine has that same note mentioned before.

Only giving them a star for the sole fact that they have late night bowling (2 AM) and it *looks* like it should be a cool place. If you come here, don't expect to get food or beverages. Worst service (if you can even get any) I have ever seen. Also fairly certain the bowling lanes are not regulation, but hey, they're open late.

It's so surreal entering and playing at an arcade during covid times and Round 1 was probably the best it could be in terms of safety, comfort, and a large variety of activities and games. Although we recently visited on a Friday evening, there wasn't really a crowd present so it felt comfortable to browse the games. For the arcade, you are required to use a tap card to pay for games. It costs $10 at the minimum (with $2 being taken out for the card itself), so a quick go-around will get you $8 of play credit. I spent $6 of that on one of their purikura machines which was straight up imported from Japan - everything was in Nihongo. It was fun to reminisce over former Japan days and goof around decorating your pictures. Although it felt steep, I've seen these photo booths be upwards of $10 per set in LA. My true love at Round 1 was the fact that they have the two latest DDR releases available, which blew my mind. Although the latest release was not available to play (card reader was deactivated), the other machine was and I gotta say - cabinet looked sleek, pads were very responsive, and it looks like they kept it well up to date. A few songs in and I felt like I was in high school again- I still somewhat got it. If the other machine were on and perhaps easier to get help to turn on certain cabinets, I would've given them another star. It was still a good time overall so thank you Round 1 for a fun little evening!

Finally gave this place a shot and well unfortunately it will be the last. For one, it's impossible to get a bowling lane at any time of the day. Secondly, the arcade games are outrageously priced. Compared to the coconut bowl, a swipe on a Round 1 machine is 12-14 for 1 play. These same games at the coconut bowl are 4-6 credits. Also there pay to play cards are the highest I've seen.

This place was open on Thanksgiving day. Although staffing was short, they were available when buying a game card, ice cream, and tickets for prizes. We were from out of town and glad this place was open for my kids to enjoy.

It's rather expensive for family entertainment. I was not impressed with the length of time it took to get a lane. It might be more conducive to a younger family outing vs young adults wanting to have a couple drinks and friendly game. The bartender was not competent at all. I suggest beer only because making a cocktail was an impossible task. Again, quality vs cost thumbs down. It was clean and felt safe is about the only positive

Not good is correct. We went here after trying High Sierra Lanes and there was a 3 hour wait to bowl. Just walking through here I knew right away why I have stayed away. This is not my scene. 1) Because I don't have children 2) Way too bright and loud 3) I'm not a fan of arcades or the mall. The bowling are looked to have only 6 lanes or so. I wouldn't feel comfortable bowling there now or in the future. Good to have this place open for kids and families but I just get the heebee jeebee's!

We came here to celebrate our sons birthday. They have different packages depending on amount of tickets. All of the games were working and if there were any issues they fixed it right away. They have bowling and a food court as well. Only downfall a lot of food wasnt available due to shortage which wasnt their fault. Valencia at the food counter was amazing. She made sure our orders were right and was working so hard but kept a smile and generous tone the whole time. We all enjoyed our time here and will be back. Thank you Valencia for working so hard and being so kind!

this place is can actually be a lot of fun, and they have significantly better prizes than their counterparts like dave and busters or circus circus. with that said, their prices are extremely high, and were just raised yet again. and if all of that wasn't enough, half of their machines are constantly broken, as if them being rigged initially wasn't enough. the workers are usually very kind, but it really doesn't make up for the waste of money that the machines tend to cause.

The prices for the arcade games are way to over priced. I came in with my kids and gf and the old security lady with glasses came up to us and told me to tell my kids to not run when they weren't running at all. Throughout the time that we were there she kept looking at us we felt very uncomfortable and decided to leave and as we were leaving she followed us to the exit. Definitely will not be coming back here again

For a Japanese based company they sure don't like Asians coming into here. If you are not white don't come here. Manager and employees treat people of color like they don't want them there. Helped white customers first while waiting in line with my family. We walked out only to have security stop us to check our bags at the prize redemption to see if we took anything. After nothing was found they didn't apologize, and we left without a refund of our gamecard that we didn't get to use because white girl manager and security were following us around making us uncomfortable. Worst discrimination I had in Reno. Roseville Round1 I never had any issues with and was fun. Worth the 2 hour drive just to avoid this racist place. I hope cooperate does an investigation on this place.

My bf and I came in and we got a bowling lane. I hate this place !!! We wanted to leave before bowling. The lanes are short and over oiled. Def just for kids. The staff is horrible!!! Especially the bartender was super slow and wouldn't answer my questions. It took me out of a drinking mood. If you are not a family with kids, just don't go here , it will ruin your day .

Absolutely ridiculous! Show up at 12:30am for a bowling lane since they don't close till 2am and they let me know they were closed. I drove all the way out from Carson City only to be turned away. No immediate information is provided on the website stating that bowling closes early. Additionally, the people at the front counter were incredibly snotty when I asked why they closed early. Save your money, don't come here.

Round1 is open in Meadowood Mall! It was very easy to spot from the outside coming in with the giant bowling pins. If you're coming in from the mall, the entrance is right next to the food court. There are 2 karaoke rooms, 10 bowling lanes, a few billiard tables, and a large arcade area. Also, they have an area where you can order food like pizza, burgers, etc. There are multiple places that you can order food from, either from the counter or the kiosks nearby. They have .99 ice cream cones! But they only have 8 flavors. The bar isn't open yet but they advertise 1.99 beers! I recommend joining their membership. It's only 6 dollars a year and you get a dollar off various activities. Today, we did bowling and played some claw machines. The bowling was pretty fun! They kept things interesting with their monthly challenges and moonlight strike event. My boyfriend won a bag, but they had other prizes like a t-shirt too. The bowling balls looked nice - it had a basketball looking pattern on them. The claw machines had so many cute plushies! If it gets put out of place, you can always request a staff member to reset it. We didn't win any, however our friend knocked a plushie down, and it's tail hooked on to the bar! They wouldn't let us have it since it wasn't all the way down. That was sorta bull since only the tail was sticking out. He had to swipe again to push it down. Other than that, it was a fun experience and we will probably be back to check out all the games and karaoke.

Okay. So the hype about this place was definitely real. Imagine a place that not only caters to the kids but also the adults inner-child as well! Well, this place delivers on all of that and some. Japanese owned Round1USA creates magic in so many ways with a clean, exciting environment. Dance games, shooters, racing, and everything in between await your. Not to mention... redemption games that will make you go broke but imagine the rewards later... their redemption store is INSANE!!!! From the small to the elaborate praises, they have them. And PLUSHIES - OMG THE PLUSHIES!!!!! Something for everyone there. Be prepared to try again unless you know the secret to winning like one lucky guy I saw. Bowling lanes look awesome. Balls are neat with plenty of color and basketball themes on them. And you can order food right there to the lane you're on at the Haney kiosk. You can do the digital membership through their app for $6 which makes your experience cheapest for repeat visits. Or you can get a card there. I can't wait to come back and really play and make of it a fun date with my wife too! Come and visit. Have fun! Relax! And be a kid!

I have a Round 1 Club Card Membership because my fiancé and I are ridiculously addicted to this place. This arcade is legit. They have a Japanese arcade station and a Japanese crane games (which are different and challenging). But their stuffed toys are nice quality and ridiculously cute. I've looked up their stuffed toys and are quite pricy. Yes, you get your money worth if you do win but it's totally worth it! Their prize store is awesome (lots of options and most of their stuff are from Japan)! And the nice thing about this place that happened to me twice already, is if you see on the card machine it lights up red something about unclaimed tickets, let them know and they'll have someone swipe it so the tickets get loaded onto your card. So if anyone tries to play the game I was playing, they can't and can't steal my tickets because I swiped it and they have to have someone swipe it for them to make it clear which loads on my card regardless, so you don't have to worry. I have to try their bowling and karaoke here because I haven't yet and it looks really fun, I'm just super addicted to winning tickets (lol). This place I personally think is a lot more fun than Circus Circus or any other arcades I've gone to here in Reno.

Great place to bring the family and to have parties. Not your typical arcade. The games here are high end so expect to pay a premium to play. From arcade games, claw "UFO" catcher, bowling, food and a redemption room, you will find everything here. Round 1 started in Japan and now in the states. Still not a lot of locations so Reno is lucky to have one. If you like the Japan rhythm games, you will find it here with DDR, Dance Rush and much more. These are the same as in Japan.

I love going to this Round1. I always have a great experience with the coworkers. Jose was awesome! He was kind enough to give us tips on how to win the toys. My kid and niece were so happy going home with the toys. We are Sanrio fans!

What a wonderment for kids! Wow, great place for parties for kids or even adult kids. Games, game, games! There's bowling, billards, air hockey, pinball, a food court, and even a nice bar (to be opened late August) If I had me some kids, let em loose for the day and sit at the bar and imbibe (just kidding). Seriously, I am so happy Reno has a place like this to bring your family. I am sure it's going to be busy on those cold, wintry days that are just around the corner. The place, for opening weekend, was packed, and it was a nice refuge from our summer heat we experience here in the Biggest Little City. It's great to be a kid these days with all of these cool games. I am so glad there's bowling (something I relate to) as it gets people moving around and stimulates their brain, arms and legs. Got a slice of pizza and an ice cream cone. I think the new staff are just getting used to operations. The pizza was prepared a little on the slower side. Most of these employees look like young adults of late teens. Might even be their first jobs. The company Round 1 may be a Japanese Company and it looks like they know how to have fun. I read that these are chains. But it did't hinder my review. It's new and novel here and good entertainment for our community.

The food is good, and the building is great from design and decor, built for families to come to. However, the service was junk. The bigger white guy with glasses terrible. Helped me setup a lane and shoes, (I was the only person in line) I asked if I could order food too. He points to the next line "someone will be with you." Ok, I get it's different lines.... just for him to come over there and be like "oh, how can I help you?" lol like "what. in. the. split-movie" lol I ordered my food and when I came back to get my order there was no ranch (like my wife had asked when we ordered - which is fine, so I asked.) The black gal with glasses gives me the death stare as if it was an inconvenience for me to ask. She gave me two, so I asked for a 3rd since there was 3 of us... "now I have to charge you" ok, that's fine because I need a third lol she rang me up for 10 lol and if I didn't catch it - she would've just did it and out of spite. I will only go there if Esteban is working. That guy will go above and beyond to make a customer happy, and that's just his norm. I have been to round 1 4 times with family. To bowl and karaoke. 3 times when he was serving us and we loved it. However I know he can't work every hour of every day and because of that - I, not my family and friends, will go back.

I had a huge blast at Round1! The cashiers there are so friendly!! The only real disappointment is that one of our favorite games, Centipede Chaos, is gone! I love the arcade, though, and the bowling is really fun! The food is also really tasty! And they offer karaoke as well! If you're looking for good entertainment, Round1 is the place to go! And they even stay open after the mall itself is closed!

Gamers beware! Lol jk Definitely hit this spot to have a legitimate arcade experience. This place has a massive variety of games that make it stand out. The mall is bland, but make your way through it to discover this gem. Cheers Reno

I am so happy there is a Round1 here! What a convenient place for them to exist - when the ladies are at the mall the men can come watch the game, enjoy a brew, and or go bowling or gaming. It also happens to be near the Dick's sporting goods store. Parking over here is plentiful and so far I've had good experiences here! The food and drink options were decent and it isn't ever overly busy when I've been.

I came here with my sister on a Saturday night and it wasn't that busy! It was our first time here since we're just visiting the state but the workers are so nice and helpful here compared to back at home! Also huge shoutout to George if you ever run into him, he was so sweet and helped guide us so we could win a bunch of prizes! I would definitely come back if I'm ever in the area again. Thanks again George!

I've been to this place a few times and honestly, I'm pretty mixed about my experience there. Positives: +I like the Japanese-inspired themes and games. Being a company from Japan, it additionally has a number of Japanese-culture related things, such as anime prizes, arcade games from Japanese companies (Konami, Namco, Taiko, etc). It's locally unique in that aspect. +I do like it has karaoke. +I like how I can get a single scoop of ice cream for 99 cents (plus tax, so it's really around $1.07). That's a huge plus for me considering the nearest ice cream place where I live costed $4 for a single ice cream scoop, which was ludicrous. Negatives: -Arcade games tend to break down frequently. I haven't experienced it myself, but I've heard staff don't do a good job handling malfunctioning/errors with their stuff. They should have mechanics/technicians do hourly checkups on game malfunctions. -The customer service is probably their biggest flaw. While I haven't experienced anything completely outrageous or abysmal, from what I've seen, the staff seem very disinterested in what they do. I can tell from their body language that they have zero work chemistry and would rather be anywhere else. Some staff members are alright. I've personally received great service from George and Katy, who were pretty nice (the former was outstanding imo), if not at least tolerable. But those two are pretty much the exception, not the norm. -While I like that it has karaoke, it seems there is no real definite time for how long you can reserve the room. I did not see any time specifications on the prices or karaoke room rules, and when I asked a staff member, she (in a rather monotone and disinterested tone mind you), just replied "one or two hours". Key word is "or". That tells me total jacksquat. There should be a firm time limit for how long customers are allowed use the karaoke room. I've heard things about other Yelpers waiting outrageous times for karaoke, so it seems pretty clear that they don't have a clear time limit system for karaoke room reservations. Comparison to Coconut Bowl: One place I want to bring up is Coconut Bowl, a place I regularly go to and enjoy. Round1 is very similar to Coconut Bowl in that it's an arcade that has other activities such as bowling and billiards. Upon first glance, both are nearly alike in terms of concept. However, there are a number of aspects that Coconut Bowl does better that Round1 lacks. For one, customer service and staff are far better at Coconut Bowl. I can tell from the staff members that they have good work chemistry and more often than not always try to satisfy customers in the best way possible. While on the subject of that, when it comes to arcade malfunctions, maintenance and engineers are always on it, being as proactive as possible checking/testing for game errors. I feel the sole bridge Coconut Bowl has that Round1 lacks is staff communication. I can tell with CB that staff attendants are always on it communicating with maintenance when technical problems do arise. I've experienced a game malfunction once and the manager quickly called over a technician to fix the problem at CB. Round1 on the other hand, has very little to none of that. A game will break down, a manager or staff member will look at it, but they wont do much to fix the problem. Additionally, attractions have very clear and concise procedures for the customer to know about. While CB may not have karaoke, it at least has clear-cut procedures for its attractions. I should also bring up food between both places. Round1 has cheaper prices, but there are less menu items. Coconut Bowl, while more pricier, has more variety overall. Whether you prefer the former or latter is entirely your preference. For me personally, I think Coconut Bowl does a far better job food-wise. In conclusion, there are some good upsides to the location. It having karaoke, the cheap ice cream and the Japanese-inspired theme and arcade games are positives in my book. However, the place falls flat with it's mediocre staff service and not-so-clear attraction rules. It still has some good strengths that I admire, but for me at least, the inferior customer service is what gives me less of a reason to come back.

Expensive with terrible customer service. Our card was taken, so we went to the front to see if there was anything we could do about it. We weren't expecting a yes, but the man who helped us was extremely rude and had an awful attitude. He told us no and that it you lose it, you lose it and oh well, then walked away. He's an awful employee. Bar was also expensive and the lady took forever

I first of all want to say I overall have loved Round 1. And I haven't found a place in the states that compares. I grew up in Fussa city as a child and would go to Round 1 in the 90's. My 1 star is for the service at the icecream area that is given by a particular person each time they are working. A person named Terry has had very poor customer service each time myself and my children come in to grab icecream before playing games. I thought it could been a bad day or two the first couple of times this happened. But, I have realized that they grumble and are upset every time they have had to scoop ice cream for my kids and/or myself. Today, she was unhappy again and expressed it with negative words and rolling their eyes while ringing us up at the register. I have always said thank you. And have been kind. I believe the service isn't up to standard with this individual. And this has been over months and months of seeing her. We'll keep coming because my kids love it here. We frequent this place atleast 1x a week for gaming.

Very bad hygiene. They took my order and prepared my food with the same gloves. Employees aren't aware of health regulations. I'm not going to eat something that hasn't been prepared properly. Don't waste your time eating here. Employees should change their gloves after handling money.

Best place to go for an claw machine arcade. You never know if a machine will work or not because they change the strength all the time. If your lucky you can get great prizes but is very pricey if you want to play them. Your credits also go by very fast for the claw machines and arcade games. Besides the down side still fun to go to and best place so far for claw machines and prize redemption in Reno. *also most of the staff are rude and get annoyed easily so try to avoid!