J. Carter
Google
A terrible experience. Entered the establishment at 4:07 PM, was not greeted by a member of the team so we sat ourselves. A few people in our party had to use the restroom so the rest of us waited for them to return before confirming if a waitress or waiter would be helping us. We were informed that they were running a little late because they did not have a manager in the restaurant, but someone would be with us shortly.
We waited for an hour and no one ever came over to even ask if we would like water or anything to drink despite there being several members of the team walking around the bar area.
In fact, I made direct eye contact with several of them while never being acknowledged, mind you this is after an hour long wait. A person from our party goes back to the restroom and returns saying that employees were in there just laughing and playing. This was particularly upsetting considering no one had the decency to provide service.
We finally got up to leave after finding other dining options in the area. We walked out of the restaurant, passed all of the employees and no one said a word. They did however get up to lock the door behind us once we exited the restaurant. This was insulting because it seemed as if they purposely ignored us so that we would leave and literally locked the door as soon as it closed. I wish I was exaggerating.
While waiting for the elevator, a gentleman walked up and asked how we were enjoying the hotel, we told him we had just stopped by for lunch and were not enjoying it at all. We informed him of our experience to which he apologized. He said the restaurant did not open until 5 which contradicts the hours posted on the website. Also, it was after 5 o'clock when we were talking to him and the door was still locked. So they were not opening at 5 either. He says he'd inform the food and beverage manager and promised they would look into it. We were appreciative, but had little faith anything would come out of our feedback.
We left and ate elsewhere and likely will not be returning to this location any time soon.