Debbi W.
Yelp
My cousin has been wanting to try this pizza for a long time. I was in town visiting from Michigan, so we went to try it out. We walked in, not sure if we were supposed to order then sit, wait to be seated or just sit. Another customer said to sit and the server would come take our order. Ok, so we sat. Ten minutes later, watching the server pass our table without even acknowledging our presence, my cousin went up to the counter to ask if we needed to place our order up there, as the server seemed to ignore us. They took our order up there, claimed the server was extremely busy (um, no). Someone behind the counter brought our salad and drinks. About 10 minutes later, the server brought our pizza to the table, and said not a word. In fact, that was the only interaction we had with said server. She walked by our table numerous times, and appeared to deliberately ignore us. When we were finished, my cousin took our pizza up to the counter to have it wrapped and pay for our meal. I can't remember a time I have been treated so poorly as a customer.
Now the pizza....my cousin said several coworkers had highly recommended the pizza here. She said they raved about it. Since I was just visiting, I relied on what she had been told. We ordered the large combo pizza. My first impression was what kind of pizza is this? No visible cheese, very thin crust, cut into squares. What? Wish I had known that cheese was extra. Coming from the Detroit area, I wasn't expecting a crust similar to a piece of poster board. Needless to say, I wasn't really impressed with the pizza. We took the remaining pizza home, added cheese, reheated it, and it was ok. In my opinion, a Little Caesars pizza was a lot better than this pizza. The next time I am in town, we will definitely be taking a hard pass on Rubino's.