Angelina D.
Yelp
I had always been wanting to go here for a few years, liked the menu and finally went to the new location in Ocoee. The space seems very nice, great for a date night, patio dining as well. Walked in and people were eating full meals with children in the waiting area which seemed odd. The hostess was not there and there was an employee who wasn't welcoming and had such a sour face. We thought maybe she was going to ask us anything but just shrugged her shoulders and gestured that someone is over there to come and check us in. The bar is right in front so we waited. She came and asked if we had reservations and we did. The door to go outside gets stuck so she forced it open, very dirty looking door, and sat us in front of it on the patio. After a few minutes our server came and offered drinks, they don't have modelo or corona but that's okay. We ordered 4 apps. He brought plates and as a server, please, don't put your fingers on the top plate and put them down. It's incredibly dirty and should always have a napkin between your fingers and the plate. Apps came and crab cakes were crispy on the outside and it comes right off of the crab and it definitely should not do that, the edamame was very good, the jam jar tasted good, the pretzels, too hard on the outside but still edible. Next ordered 2 filets, a side salad, double mashed potatoes, 2 wedge salads one with chicken and one with shrimp. Side salad came and my wedge with shrimp and two sides of mashed potatoes that look like oatmeal or grits. The mashed potatoes didn't make any sense why they came out without the filet. Then the rest came out. As a sever, please stop reaching over someone's food, just come around to the other side of the table! The filets looked thick and overcooked on the outside. My husband ordered medium well and it came out medium rare. Our server was missing and we had to ask a few times for refills. My husband sent the steak back and a manager brought it back out after a few moments. Same steak which was fine but it looks more burnt on the outside and he had to ask for another side of mashed potatoes. No steak sauce in the entire restaurant. They had run out so we asked if they could possibly make a sauce to dip our charred filet in, He brought out a red wine reduction type anjus sauce which was really not good. My shrimp wedge was flavorful and the shrimp were large. The chicken wedge looked okay as well. Manager never checked back or even waited to see if it was okay, didn't apologize or even offer dessert. We asked for a refill from the person who brought out my husband his mashed potatoes, for a refill of iced tea and he said he will get our server. He came after stating it took awhile because he had to brew more tea. No offer of an after dinner drink or dessert at all. Incredibly disappointing to say the least! Also forget about clearing plates as you go because that never happened until we literally handed them off. Also, the door is right in front of us so the staff constantly struggles with opening the door with full hands! The door was beyond filthy from the plates and drinks being spilled on it because they struggle opening it. I did pay the 237.00 bill for our party of 4 and still tipped because it's the right thing to do but wow, how incredibly disappointing. I know they don't care and really don't expect them to, but hire better people to give diners a great experience because fancy plates and ambience aren't going to be enough if people feel cheated in this economy. Zero friendly faces and this experience is what makes people stay home instead.