Corey J.
Google
We have made a decision not to go back. They've made shocking changes to the dining experience that doesn't work for us.
Gone are the stylish dinner plates, amazing unique pottery coffee cups, condiments, complimentary water, and most of the wait staff. Expect to pay for tap water, condiment style hot sauce, and for each cup of coffee (no refills). 100% point of sale service and 100% paper plates, coffee cups, and plastic utensils. Orders must be placed by mobile device (QR Code) or via a single kiosk. Payment is tediouly typed in including all your card digits, expiration date, security code, first and last name, email, and phone number, and tip before your order can be placed. Today I placed about a $50 order for 2 but when the food came, I realized I had forgotten the hot sauce. I was informed I had to pay for it. So, again, I scanned the QR code, payment, phone number etc. all over again.
I've been to Skillet many, many times, and had always recommended it to friends and tourists. The food is still awesome, the coffee excellent, and their homemade hot sauce is fantastic. If you're willing to adjust to the new payment system, minimal staff engagement, using paper products, clearing your own table like a fast food restaurant, for a once elevated dining experience, you won't be disappointed.