Jen
Google
I came here this weekend for my birthday dinner. Our reservation was for 8:00 PM. When we arrived, we were told we couldn’t be seated until our entire party was there, which we understood. Shortly after, the manager who was also our server came over and mentioned that our table was almost ready. However, by 8:30 PM we were still not seated and were left standing in a very small, crowded space where staff and other guests were constantly bumping into us. It was uncomfortable and frustrating, especially for a reservation.
Once we were finally seated, we had to ask at least four times for water before receiving any. The food and drinks did come out fairly quickly, which we appreciated, but unfortunately the issues didn’t end there.
When it was time to pay, we asked to split the bill. We were told they don’t offer separate checks but that we could each pay individually using the handheld device, which was fine with us. After everyone paid their portion, there was still $130 remaining on a $280 bill. When we added up what we had all contributed, it totaled around $300. We asked for help because we were genuinely confused about what went wrong, but our server was dismissive and unhelpful. She told us to “null the tip” and try again. After doing that, we somehow ended up owing even more.
When we needed assistance, she was nowhere to be found. We were left standing there trying to figure it out on our own. In the end, we had to double pay and were told we would need to wait 48 hours for a refund. That added even more stress to what was already a disappointing experience. My friends also told me that they requested a birthday dessert from her to surprise me with but that never came.
Overall, what should have been a fun birthday celebration turned into a frustrating and unenjoyable night. I used to love coming here for dinner and drinks and would stop by almost every weekend. After this experience, I don’t think I’ll be returning.