Anonymous A.
Google
My family and I have been regulars here, but after this visit we will never return. The hostess was rude from the moment we walked in, rolling her eyes and snidely questioning our age, implying we didn’t belong there. She has been notorious for being nasty to customers, but we decided to let it go in the past because we enjoyed the food. However, this time was the last. We do not tolerate being harassed by staff.
We were told by our waitress from the start that our pizza would take 30 to 45 minutes, but after waiting over an hour and a half we still had no food except for two cold entrees we asked the come out with the rest of the food that we didn’t touch. When my family member politely and respectfully asked why our pizza was taking so long, especially while other tables, including what appeared to be family members of the owner, were being served first despite coming 30 to 45 minutes after us, the waitress immediately started cussing and taunting us. The waitress was miserable and extremely unprofessional for cussing at customers for questioning why the food was taking nearly two hours to come out. She continued her behavior even following us and harassing us outside into the parking lot, yelling and using foul language because we decided to go elsewhere and refused to pay for food we never received.
The manager did nothing to resolve the situation and was equally unprofessional, escalating the conflict instead of addressing it. We have always paid for our meals, but in this case they did not deserve our money. The staff from start to finish was miserable, and none of them deserve to be in the service industry. They were entirely in the wrong, and this restaurant has serious management and staff issues. Please trust the other negative reviews and do not support this place.