Ryan B.
Yelp
I'm incredibly disappointed to write this review about what used to be one of my favorite neighborhood Italian restaurants. My friend and I were so excited to enjoy a Friday evening out, a rare night away from our husbands. Things started off well -- our server recommended a fantastic white wine in place of my usual Chardonnay, which I loved. He also suggested we put in our entire order, assuring us that the kitchen would course it out appropriately.
We ordered the burrata, the margherita pizza, the lobster diavolo, and the crab gnocchetti. The burrata arrived first, and as always, it was incredible. We wanted to pace ourselves, so after enjoying a piece each, we asked for it to be boxed. However, shortly after, both the pizza and my friend's pasta were brought out, which we found odd. Trusting our server's promise that the meal would be coursed properly, we went with it. After a slice of pizza, I decided to stop eating to save room for my pasta.
But as time passed, it became clear that my entree wasn't coming. After waiting roughly 20 minutes, I flagged down a busser to inquire about it. Our server eventually returned, apologized for the oversight, and promised my dish would be out quickly. I requested another glass of wine while I waited, which arrived promptly. Unfortunately, it was the wrong wine.
Another 10 minutes passed with no acknowledgment, so I had to get someone's attention again to correct the wine. Eventually, my server returned with the correct glass and my entree. By then, my friend had long finished her meal, and I was no longer in the mood to eat. I had a few bites and requested it to be boxed.
At this point, we were ready to relax and enjoy the rest of our wine and conversation. Instead, our check was abruptly dropped in front of us, along with a massive bag of leftovers and the pizza box -- right in the middle of the table. To top it off, I noticed a 22% gratuity was automatically added to the bill without any mention of it. Given the poor service and lack of effort to make up for the experience, this felt completely unjustified.
As a loyal customer of Bonanno Concepts restaurants, including Mizuna, Luca, and Salita, I've always had excellent experiences. This evening, however, was a major disappointment. It left me questioning whether I'll return to any of their establishments -- a real shame considering how much I've enjoyed them in the past.
Poorly played, Luca. Poorly played for an evening costing 230$ for two I'm so disappointed