Beth S.
Yelp
I'm going to do the compliment sandwich for SugarJam.
SugarJam has a great vibe, with beautiful artwork, fun colors, and a cute entrance to set the tone immediately. Other plus, lots of parking.
The critique middle. SugarJam has a LOT of rules. Most are understandable for a popular restaurant but they are VERY in your face with them - they are on website, reminder emails and texts, bottom of menu. It's like there is zero trust or expectation of basic manners from their customers and while I get it's probably warrented, it bothered me that I was told four different ways to dress nice to eat there, but they had a server in grey print running shorts with his tshirt. It also bothered me that they have hidden at bottom of menu that any dish with eggs has a $2 surcharge. It's printed onto the menu - just price the dish what it needs, instead of sneaking it in.
Last critique, seating. For both our group and at least two other groups I saw, they tried to put us at tables that were clearly not meant for groups are size. We all said not happening and they gave larger tables, but unless a table tells you they are willing to be uncomfortable in order to not wait, don't put groups at tables clearly meant for less people.
Now the second piece of compliment bread and why I would go there again, although just during week versus brunch so hopefully a little more relaxed. The food. It is amazing. Their cooks know how to season. The brisket is flavorful and tender, potatoes are crisp outside with soft insides and Cajun seasoning. Biscuits are tall and fluffy. Ox tail was melt in mouth with a little bit of a kick. The remoulade sauce for the salmon croquettes was delicious. And for coffee drinkers, big mugs with good coffee.
So to recap, go, but during week if going for the food and on the weekend if the vibe is just as important.