Monica W.
Yelp
My first time in LA, this restaurant was highly recommended. It was a Monday night and it was extremely busy, it had a full bar and low dime lights. We were a party of two and were told that the wait would be 15-20 minutes. We waited 42 minutes to be seated.
When we were finally seated the table had a horrible wobble, the waitress was clearly over worked, flustered, and confused when she came over to take our order. We were very simple, we stuck with water and immediately ordered only entrees. I ordered the chicken parmigiana, the salads took about 24 minutes to come out along with bread and was immediately followed out by our entrees 7 minutes later. The person I was dining with ordered the cheese lasagna with meatball; she said it was delicious. My chicken parmigiana however, was completely charred. I told one bite and was hit with the taste or BURNT breadcrumbs. The following information is why I rated this a 1 star. The person I was dining with flagged down the hostess because the server didn't check on us. She informed the hostess that the chicken was burnt, without a single word the hostess reached across the table and began to walk away, a different server saw the interaction and asked what happened. I said my chicken was burnt, again without saying anything to us, she walked over to the hostess and whispered to her. They both then headed to the kitchen. Again, they did NOT say anything to me or the person I was with. About 5 minutes later our waitress finally comes to the table and asked where my plate was, I explained about the chicken and she responded, let me check on it. NO ONE apologized to me, gave me a time frame for the remake, or even try to offer an excuse. They just walked away from us. When the waitress returned with the food, she set it down, and said "there you go" and walked away again. I paid for our meals and we left.
In customer service, the expectation is to at a bare minimum l, apologize for the issue and tell me you'll rush the remake (even if you can't rush it). But to just not acknowledge us, it was very disappointing. An older gentleman had been roaming the restaurant, previous to us being seated, talking up customer and solving problems, I would guess he was either the owner or a manager. Either way, he was very active on the floor but he didn't even approach us after the issue. Again, VERY bad experience.
I don't think I'll be revisiting this restaurant during my next visit to Baton Rouge.