Joab P.
Yelp
I rarely write reviews, and unfortunately when I do, it's usually because something was negative. However, I was so impressed by an experience I had here last night that I felt compelled to share it.
A guy at the bar--who had been there a while and had not expressed any displeasure with the service--refused to leave a tip. Not only that, he was very vocal about why he didn't tip, making sure everyone in the joint heard his complaint. He went on about having to wait 47 minutes for this and 19 minutes for that--numbers that I knew were false (yet oddly specific).
It was worse than him being just a "Karen," though; intentionally or not, his rant came off as a personal attack on the bartender. For example, at one point he said something to the effect of, "Tips aren't given, they are earned," as if not stiffing her would be some kind of charity.
It was obvious to everyone there that she would have been totally justified in telling the guy off, but she just let it roll off her back with a simple, "Thank you for your feedback," and a smile. Note that this is not some corporate establishment where one is required to take that kind of abuse, which made her professionalism all the more impressive.
After he (thankfully) left, she continued to be efficient and cheerful (I would have been steaming), which definitely helped improve the atmosphere that had been darkened by this guy. The bartender was a total professional throughout, who obviously takes pride in what she does, which is consistent with what I've seen from everyone who works here.